Response from Mister Sparky Electric
Thank you for your feedback on our services. We are sorry you feel dissatisfied. In this particular case we were communicating with the client via phone since she was unable to be there. Upon arriving at the home, we investigated the situation (part of our service call fee) and determined what work would need to be done. At this point, we discussed the options with the daughter of the client (who was at home) and made a phone call to the client to present the upfront, straightforward price. This was done before any work was completed to be sure that the client agreed to the price. After receiving a verbal authorization, we proceeded with the work as planned. When performing electrical service, it is our practice to present the options and price upfront, before any work has begun. We stayed true to this practice with the client and we did not raise the price after receiving her authorization. In regards to the price adjustment. Diagnosing electrical failures can be a quick or labor intensive procedure. We have a circuit diagnostic price set assuming that it could take a lengthy amount of time to solve. In this particular case, the problem was diagnosed fairly quickly and we were willing to reduce the price accordingly. As far as the “professional service call fee,” this is fairly standard in the home services industry. It allows our technician to arrive at the house and investigate the situation before presenting a price to a client. We highly value our electricians and their professional expertise in understanding complicated electrical problems. It is because of their skills and the service call fee that we are able to present an exact price before any work is done. It is our desire to provide a premier service experience from beginning to end. Again, we value the feedback of our customers. Thank you for your business.