Millcreek Fence & Farm Systems LLC

They did a beautiful and professional job. I now have a fence with gate on my front porch and matched the color perfectly. Very friendly people to work with.

Ok......so we thought, at first. We felt we picked a sales rep who presented himself with integrity, with our best interests in mind. We never got the impression that we would be running down a bunch of bunny trails AFTER the fence wood cured and the true look of the fence presented itself. We never thought that once they put up our fence, and they left, we would be a complete afterthought! Oh, but we were. And you will find out why by the end of my review. This is a company I will never recommend to another person...ever. Of course they were more than happy to take our money. The fence cost us $6,136.00. We were ill-advised by the sales rep, but that was only AFTER we talked to other people. Rather than the sales rep really focusing on the pros and cons of the various fence materials, he lackadaisically let us choose the material. He didn't strongly suggest one material over the other, though I wish he had; he was the expert, not us. I really felt ill-informed BUT, I'll take blame for that oversight. We had the fence installed in December 2016, but it took about 6 weeks for it to be scheduled. This could be a very standard time frame. Be prepared for that with any fence installer. Once the guys arrived, they worked steadily through the cold. We shared a common fence (which was our fence) with our neighbor. Our neighbor agreed to have his fence removed, and to allow our new fence be his fence line, as well. His fence was only tamped in with dirt, and very wobbly -- two men could just pull the fence panel out of the dirt with little effort. The request was to take his fence out, stack the sections in the back of his property, and replace his with ours. To my horror, the two guys who took our neighbor's stretch of fence down did not pull the sections out of the ground they SAWED them off! Problem #1 -- These 2 guys sawed off perfectly GOOD REUSABLE SECTIONS OF FENCE, and simply destroyed them. Threw them in a pile in the back of the neighbor's property. End of story. Who does that??? These 2 guys did work vigilantly for 2 straight days. Dug 40 post holes. Planted them. Erected the horizontal 2x6's, hung 3 gates. Problem #2 - They were new guys to the job. I found that out from the guy who came back to check their work (very nice guy and the only one I trusted at that point). Problem #3 - They made a lot of little mistakes and 3 big mistake. The little mistake included adding unnecessary face boards on gate posts, mishanging hinges (screws did not go into the posts), warped gate door, and right angles did not match up. Big mistakes - The gates were erected to be too heavy, and they are beginning to drop. Next - There were no cross board supports added to the backs of the fence sections. The horizontal boards are bowing. Third - Overall workmanship is sloppy. I/we are thoroughly disgusted with this company. Words cannot express how upset and bitter we are about them. We called Millcreek SIX...again, SIX times for someone to come out and look and matters of concerns. We were just ill to see how the fence looked once it dried out. We wanted to see if they would honor their (lack of) workmanship and repair some of the larger issues.......................yeah, right! NOT! Their business card motto says this (ohhhhhh, the irony): "The bitterness of poor quality remains long after the joy of low prices is forgotten." Yes, the bitterness of poor quality. The sales rep came out on what we decided would be the last time we would call them to fix what needed fixin'. 8 months had passed and the fence was most likely in its final drying stages. We wanted him to tell us what could be done with the final project. I was forthright and told him I was not happy with the fence, that did not seem to faze him. Instead he gave us a quote for some additional things we needed to have done, forgot to account for the things that HAD to be done to bring the fence up to par. End of story? Well, no. We are hiring ANOTHER fence company to FIX what we do not trust Millcreek to do. I will never use Millcreek again. Maybe they are great at installing other fence materials; I wouldn't know, and I don't care to know. I have had it with this company! I have lost all trust in them. It is a sad day when you spend that much money on something and then have to dish out MORE money to fix something that should have been done correctly to begin with! I did not feel like they backed there work. Should we have been more informed, I'd felt better about the decision we made. As of yesterday, I had another fencing company come in and look at the gates and the overall fence quality. She suggested we reconsider a lighter gate (aluminum backing with a wooden exterior; the current gates were far too heavy), an immediate exterior paint stain to preserve the wood for longevity's sake (she said the fence will last about 7 years without it -- Millcreek NEVER told us that and said we'd get about 15 years out of it), I said we had 3 post caps to pick from and she said that there are hundred's to pick from (so I was mislead there, too), and so on and so forth. In about 2-3 weeks we will have a better looking fence from a company that comes with much better reviews than the ones I have read about Millcreek here on Angie's List. It's sad to me that I have to spend my times sharing a poor review on a business when I would much rather spend my time writing a great review! I hope at least one person heeds my warning and doesn't have to go through the headaches we have gone through over the past 10 months! Millcreek, I am extremely disappointed in you. I am most disappointed that you do not back your work. This is poor workmanship at it's finest.

The ordering and measuring went pretty well. They are a contractor for QFS Factory Outlet in Lower Allen Township/Camp Hill, PA. We didn't hear back for months then had a great deal of difficulty getting them to schedule installation. When that finally happened after they couldn't seem to fit us in for so long,they did the work on May 22. The workmanship left something to be desired, they mismeasured for the railing brackets and drilled holes in the wrong places. The end columns did not abutt the house, they couldn't seem to figure that out. There were some scratches and small gaugeson the vinyl after they were done and after they left I found the columns with incorrectly drilled holes 'hidden' at the ends facing the house walls. Generally sloppy and not the best workmanship as far as finish work but the structural part seems ok. I amnot sure I could recommend them with all this being considered. They also seem to have some internal communications issues between Amos, who measures and orders/schedules, and his brother Daniel who does the installation. I think perhaps they are better suited for farm fencing, etc. from what I can see.

Amos Beiler, the salesman, requested that I give him $3,800 up front. After I paid him the money, I didn't hear back from him for 3 or 4 months afterwards. At that point in time he called me and told me he would be out to my house in one one or two days to start the deck. Daniel, the contractor, eventually came out and started working on the deck. He had the deck built in 3 to 4 working days. The construction of the deck was good, but the skirting on the deck did not match the deck. I had some workers from the company out to verify this and they agreed and they also said the posts for the stairs were crooked. I have called Amos numerous times to try and get a hold of him to ask what he was going to do to fix this situation. I have not heard from them since, and I feel that they need to either come out and fix this or give me my money back for the part that was not completed correctly.

It took a while for them to schedule us, but once they committed, they followed through with work and phone calls from management. They took three days, but rarely took breaks - only for lunch - even in the rain. they were all very polite and pleasant. They worked HARD! they measured carefully, used string to lay out the new fence line and kept checking for accuracy. The newly designed gate is the best possible solution.

The salesman was very professional and punctual and I signed the contract and gave a deposit. After this, on two different occasions I left work to meet with the company's field supervisor to lay out the fence project. On both occasions he was a no show with no follow up call until I had already driven an hour to be home for this appointment. I called him a third time to do the lay out and he told me that he had already visited the site and assured me everything would go fine. The crew was punctual for the installation as scheduled. The quality of the materials was very good and I would recommend the brand of fencing we purchased. The crew did not measure prior to installation. They left the fence uneven and uncompleted. I had to level the fence myself. The rear gate installation was very poorly done and the lay out ended up short due to the fact the crew failed to measure prior to the install. Rear gate posts were crooked. One post was the wrong color. Rear gate did not meet up with the building. The front gate also had installation flaws and needed to be reworked several times. In all from the date of the install until I determined it was best to walk away it took 2 years and 5 months to get close to an acceptable finished project. The front gate was reworked 3 times and the rear gate was reworked two times. The company did pay for modifications to the re-gate; however, they are very poorly done. This was not a good experience and I would not recommend this company.

When the work crew arrived, with only 1 hr. prior notice, they immediately showed signs of not having any respect for our property. They used a small sledge hammer (instead of cutting the nails) to dismantle portions of an existing fence in order to gain access to the backyard with a large machine. The foreman left the job site to go inspect another job site but before leaving, he gave a "crash course" to one of the workers on how to operate the machine. The brick wall of our house was gouged and scarred by the front end loader, and the cement threshold at the sliding glass door was cracked by the inexperienced operator. I called and immediately voiced my concerns and displeasure to the salesman and gave the word that I did not want this work crew back on our property. The salesman contacted the owner, who contacted me the following morning; the owner was trying to down play the damage to the fence and would not acknowledge other damages to our property. The salesman finally convinced me to agree to having the same crew come back to complete the job under his watchful eye, since another crew was not available for the next several weeks. I reluctantly agreed, and the work continued that same afternoon. The posts that were put into place were not plumbed and the decking boards were nailed down once, but due to an error in measurements, by the foreman, the boards were removed and re-nailed. The original nails were only bent over so that when the decking was re-nailed, putting more holes in the surface, the boards could not be secured properly. Now the deck squeaks and is soft in some areas, in addition to the boards being spaced visually, which left some boards tight against each other while others have a considerable spacing. I talked with the owner, who tries to blame me for the poor decisions and poor workmanship of his work crew. I told him that I did not try to "micro-manage" his workers, I expected his work crew to complete a satisfactory job. I sent color digital photos to the owner outlining the damages inflicted and my proposal for correction at his expense. David Beiler will not acknowledge receipt of the photos and/or admitting to the damages and poor workmanship which has also been viewed and documented by at least two other of his employees. I have sent communications to the owner, including a certified letter, asking for resolution to this situation. I have also contacted the PA Attorney General's Office, filing a formal complaint through the Bureau of Consumer Affairs. I still have not received any communication from David Beiler, even though I have threatened to follow the route of filing grievances that I have completed. The work completed on our property is substandard and it appears that the owner insists upon ignoring the damages inflicted and the poor workmanship completed on this project.