FREY LUTZ CORP

unknown

Frey Lutz installed an ETA geo thermal system in October 2010. The system has never worked in air conditioning mode without having a service technician on site at the beginning of each cooling season. After 2 years, the system completely failed and Frey Lutz had to replace all components. Again, the system has never worked in cooling mode without a technician. At the beginning of the 2015 cooling season, after 2 years in service with several service calls, Frey Lutz refused to do any service on the unit. They will not even service the unit for payment. They will not stand behind their sale or workmanship. The unit has been diagnosed by another technician and found that the compressor is "fried" and needs replace, the unit is leaking freon and will cost us several hundred dollars to find the leak. We knew there was a leak as Frey Lutz technicians have added freon every cooling season in excess of 250 pounds. A closed system does not need freon added annually. After less than 3 years in service, the major components do not work, there is no freon left in the system, and it will cost us over $6,000 to repair. This geo thermal unit has cost us more to operate than any HVAC system on the market as it has been in emergency heating mode at least 2 of the 5 years in operation. We paid $30,000 for a unit that has never worked properly and the company that sold it will not back their sale. I would not recommend ETA products or Frey Lutz for any HVAC equipment or service. We also made the decision not to seek legal remedies at the beginning when we were constantly having problems as we wanted to give the organization a chance to repair it. However, they delayed long enough that we now are outside the window. We have considered bringing legal action however, Frey Lutz will spend a lot of money on their legal defense. This entire project has been a nightmare dealing with a very unscrupulous and unethical organization. There is no customer service after the warranty expires even when there are problems from the beginning.

The service has turned out well.