Benjamin Franklin Plumbing

The Tech was very professional. He was prompt, cheerful & courteous.. Very happy with the job. He used shoe covers every time he enter my home. After the work was done you couldn't tell he was there. BENJAMIN FRANKLIN PLUMBING gets two thumbs up from me..

I called to set an appointment last night. While on the phone I saw the $79 coupon for 200 dollars worth of work. They called in the morning and gave me an estimate over the phone. I told them about the coupon and the guy thought it was a $75 off coupon not a coupon for $200 worth of work for $79. I spoke with Roland over at Benjamin Franklin in Owings Mills. He told me they don't honor the Angie's list coupon. So now it's 9:30 am and I'm out $80 (which i will likely get refunded) and have no plumber to come fix my service. Now Roland COULD HAVE made an exception and honored the coupon but he chose not to. To me that's poor service and I would not recommend using the Owings Mills Office at all. Also the York office COULD HAVE chosen to go outside of their service area and do the work in order for me to use the coupon and get the work done. So obviously this company is not willing to go above and beyond for it's customers. Not to mention Roland's over the phone quote if $360 is WAY higher than most quotes I received. Angies list says I won't get my refund for 10 days. This is truly frustrating. I need this money to pay for my plumbing services. Bad all around!! ******** Update... i changed this from an F to a C. 1. Angie's list refunded me quickly. 2. Nate from the PA Office if Benjamin Plumbing was very nice and responsive. 3. My main issue was with Roland and the MD office. which apparently doesn't take part in Angies list deals. When I called to make the appointment they should have been able to tell that rather then me spending un necessary money. SO my complaint is with their over all scheduling department for the most part.

Everything went great, the guy was super informative and friendly. When he flushed the water heater he let me know that the anodizing rod and elements needed to be replaced as well as various other fixes that could be done. He gave me multiple options but I decided not to have any of the work done at that time. Pretty much I could refresh my 9 year old water heater for $600-650 or I could buy a new one and install it myself.

It went great. They were prompt and there were no surprise.

We purchased the "Big Deal" where they replace your outdoor faucet. We were fortunate they offered this deal since our faucet broke about 2 weeks ago. We purchased the deal on Friday evening and Tuesday morning they messaged us to set up the time. This was Memorial Day weekend so we were not expecting any contact prior to Tuesday. They were able to schedule us for the next day between 8 and 9 am. The tech (Marc) arrived around 8:30 and started checking out the job. He asked questions about this specific job and several questions about the plumbing system in the house. He did attempt to upwell a few things but was not pushy at all about them. He got to work on the faucet and the only reason it took 2 hours was because he had to put some new cement in and wait for it to set. When the faucet was done Marc asked if he could flush my water heater to check it out. He noted that it was in pretty good shape (I appreciated his honesty and not an unnecessary sales pitch) and he did mention the service plan offered. After that we just signed the papers and he was on his way. I gave them a "B" for their price because as Marc was mentioning other jobs he could do while he was there, he asked if I wanted a shutoff valve on the line he was working on. I asked how much it would cost and he stated an extra $147. I had a quote from another plumber to do the shut off valve and the new faucet for under $200 while it would have cost me $247 from Benjamin Franklin Plumbing and that is with saving $270 on their big deal.

It went quickly and neatly. No more leak. Very nice service man. very polite, neat, professional. Would use them again !

they had to come back twice but over all they stand by their work. the guy was super nice and his partner. the only thing lacking was communication between the sales reps and technicians. so mske sure your technician is on the same page as you when he arrives.

I had a frost free faucet which wouldn't shut off, so I purchased the frost free faucet replacement deal from Angie's List. After the plumber looked at the faucet location, he let me know that the wall would have to be ripped open to get access to the stem. No work could be performed at the time. Opening the wall would have been quite expensive, so I wanted a second opinion and had another plumber come out to look at the faucet. He pulled the stem out and found that a small rubber washer had deteriorated and was missing. Within a few minutes, he had replaced the washer and the faucet was back to perfect working condition. I left this in a message to the provider on Angie's list and was pleasantly surprised to receive a call back from the service manager himself. He apologized and said that their plumber should have considered the possibility that the faucet could simply be repaired rather than replaced and that he would refund the Angie's List purchase price. I was VERY impressed by their professionalism and courtesy. I have no doubt that their staff is well trained, and it's easy to overlook something like this. Even though they weren't able to solve my problem, the way they handled the situation says a lot about them and I would definitely use them in the future.

We initially signed up for the $49 Big Deal for Ben Franklin to come in and inspect our plumbing system and to flush our hot water heater. Our hot water heater was about 13 years old and the pressure was down to almost nothing so we knew we probably needed a new heater, but we were hoping a flushing would work. When Chris and Jimmy first came in they sat down with me and told me what they planned on doing, got feedback from me on what I thought the condition of our plumbing was and answered any and all questions I had. In fact, they encouraged me to ask questions. They answered all of my questions thoroughly and professionally and I felt very comfortable with them and their expertise. I also had questions regarding our toilets and their functionality and potential leaks. Once they inspected and evaluated, I knew exactly what we needed to bring our plumbing up to par, what it entailed and how much it was going to cost. They were extremely easy to work with, just the right amount of friendliness and professionalism. They actually were able to do the work right then. The next day (today) I got up and the furnace wouldn't work. I thought it was the pilot light but I wasn't sure so I called Chris on his cell phone. I knew he had the day off but he had told me that if I had any problems or questions to not hesitate to call. So I called him about 7:30 a.m. and left a VM. I explained the problem and he called me right back. I work in the morning and Chris knew that so he told me not to worry, go ahead to work, and the technician would be out about 1:15, which is about what time I got home. He arrived about 5 minutes after I got home - very prompt! He had the problem fixed in about five minutes which was a huge relief, at no cost to us. The bottom line is their customer service is excellent, Chris and Jimmy (our technicians) were great and I would not hesitate to hire them again. I feel like I have found a great plumber, HVAC and heating company that I will use for all my needs.

I had made many calls to plumbing companies to replace a 14 year old water heater which stopped working (leaking in my basement) Saturday. I called Benjamin Franklin which sent someone to my home immediately. I could not be more pleased with their service. Marc, who was the plumber, was friendly, professional and paid attention to detail. He was able to secure a new water heater close to my residence and had it replaced within a few hours. Since we have been without water for 2 days I could not tell you having important it was to have it replaced immediately. Marc was even pleasant when he had to carry buckets of water upstairs in order to drain the old water. I would use Benjamin Franklin for any future plumbing needs and would recommend them to other people in my community who would need plumbing services.

The plumber was very helpful and knowledgeable. I knew previously to appointment that I might need a new water heater. The plumber inspected my water heater and gave me a fair estimate ( with a discount) on a replacement. I decided to have the plumber install the new water heater. Everything that I need fixed or cleared was completed to my satisfaction. Superior service.

Very courteous. Arrived on time and was professional.

The sump pump installation was completed correctly, as it should have been done the first time. At the plumber's recommendation (which I interpreted as scare tactic over selling) I agreed to have a new sediment filter installed. When he finished re-connecting the water line I was horrified at the result. He used plastic pipe and compression ring connectors. The end result is that in approximately 2 linear feet of piping I have 16 of these connections that are held in place with a compression ring. To me this looks like nothing more than multiple leaks waiting to happen. Perhaps if the plumber had concentrated more on the job at hand, and not trying to oversell me on every POSSIBLE problem he could find, the quality of the work would have been better. I agreed to have the faucet installed, though it cost me $532. The same or very similar Moen faucet sells at Loews for under $200, which means I paid over $300 for a faucet installation. And this includes my "discount" for having a support agreement. The plumber also pointed out a leak in the feed lines to the sink where the faucet was replaced. I approved the repair of the leak, but upon reading my support contract discovered that cost was covered. I had to argue with the plumber before he agreed that the cost was covered and removed it from the invoice. While I approved the work that was done by Benjamin Franklin plumbing, I feel victimized by their pricing, and stunned by the lack of quality and follow-up in their work. I will not use them again.

I wasn't very happy. The service was good, but the prices he was quoting to fix them were okay to use. They are very much on the expensive side. Actually I didn't get any work done from them but the estimate they gave me was very expensive.

They did a good job. Just one guy had come out. The price was expensive. I had to pay an additional amount.

When we got here, he actually determined that I actually needed a new water heater. Everything was fine. I really didn't have any problems. I thought he did a good job. He didn't waste any time. He seemed to know what he was doing. He actually had a water heater with him that he was able to install. He didn't have to go and get another one. He was prepared. He had everything he needed.

The experience was good and they were professional.

Mark arrived on time and I explained about a small leak under the sink. When he first checked he couldn't see anything wet and said it could be the garbage disposal so he would take that apart. As he started he realized the disposal had not been installed properly when I replaced it a year ago. There were three places it should be attached but ions had been missed. He was able to get that third place connected and that solved the problem. I paid $79 for $100 worth of plumbing work and then paid another $24 (I think) so the total cost was $124. There has not been any more leaking under the sink.

The representative was very professional and straightforward. He cleaned out my water heater and shared his findings. I would use this company again.

The pricing was ridiculous. Also, the plumber informed me that I would need a new garbage disposal b/c I had not saved all of the necessary parts from my old one...fair enough. He then said he had one in the truck for $400 (not including labor) that was top of the line, etc. He said that pricing was the same as Lowes. Went to Lowes as I wasn't feeling he was the highest of character. Same exact disposal: $209, not on sale, full price. Returned with disposal and told him that his services were no longer needed. While I was gone he had reconnected the new facet...for $400. The facet connection is great, but far, far, FAR from worth the costs...I will be doing my own plumbing from now on.

Very pleasant guy came to my house about an hour before scheduled (cancelled a meeting to get home in time), so technically, I suppose he was near-punctual. | |First thing was to attempt to up-sell me, then when I didn't go for a contract or the company's prices to replace "all of the guts" of a couple of bathroom fixtures for a near-astronomical price (at least 200+% over subsequent quotes from local plumbers), I only had two repairs made for my Angie's List purchase and an additional cost of close to $100 ("well, we've gotta make some money on this"); one repair failed within about two days of the service. Some parts from the "repairs" were left on my bathroom rug. | |First and last time I'll consider this company, which is evidently a subsidiary of a very large national energy company. UGH.

Fast and punctual service even though there was a winter storm going on.

Looks great. They also had to install an access panel inside my garage, so we could get to my water pipe to the outside faucet if I ever needed too. The workmanship on the job that was done, was excellent. I thought the price was a little high. The serviceman was very nice to us, while he did the work.

It cost the cost of the Angies "bargain price" plus $111 service call. Other work we considered having was way too expensive. This was NOT a bargain at all, I will not do this again.

They could not install the described deal so I opted for a regular faucet replacement since mine was leaking. The replacement cost me the same as the deal even though the standard faucet cost less than the frost free one. He said that it wasn't the "deal" and couldn't work with that price. I don't understand why I would pay the same for a regular faucet as the frost free since it cost less for the part. the tech was more interested in trying to sell me a maintenance plan than trying to come up with a compromise to the "big deal" offered on AL