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Benjamin Franklin Plumbing
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We are family owned and operated and live right here with you ready to serve you. Our residential plumbers are properly trained, licensed and insured. We will provide you with 24 hour emergency services at no extra charge. We call it weekend, night or day, same low price you pay. And with our guarantee, you know you'll be 100% satisfied with the results. Contact us now for more information or to book a call to take care of your plumbing problems. Additional Phones - (717) 299-6155 & (717) 735-9704.
Business highlights
Emergency services offered
66 years of experience
Services we offer
Drains, Faucets, Garbage Disposals & Sump Pumps, Tubs & Showers, Water & Sewer Pipes, Water Conditioning, Water Heater Tune-Up
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5314 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 6% | ||
| 5% | ||
| 2% |
Showing 126-150 of 314 reviews
Cheryl P.
Nov 2015
unknown
Karen P.
Nov 2015
Excellent! See previous comments.
Karlla B.
Nov 2015
Scheduled a Water Heater flush after purchasing the $35 coupon on this site. The tech who came to my house was knowledgeable, professional and polite, but clearly the $35 coupon is an excuse for them to come to the house and offer a range of other services. Still, the anode rod was clearly pretty corroded, so I asked to have it changed. Cost for that work was $235, so $270 total for flush and rod replacement. Not the best prices in town, but overall I'm pleased with the service.
Tara K.
Nov 2015
unknown
CINDY L.
Oct 2015
unknown
Angelique Z.
Oct 2015
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Rebecca F.
Oct 2015
We purchased a deal for $100 to replace an outdoor faucet. Ours was leaky and we wanted to correct it before the winter freeze. This seemed like a great deal. The fine print states that the faucet had to be easily accessible from inside, which it was from our laundry room. The technician called to let me know that he would have to cut a hole in the drywall to access the faucet connection and he was going to put a shutoff valve inside the house. He told me that the price with the added labor was $470. I thought that was outrageous since the purchased deal was for the faucet repair and he was easily able to gain access to the site. I truly believe this is deceptive advertising and the coupon is used to get them onto the job site and then greatly increase their costs. I am going to be contact the BBB and perhaps our local Attorney Generals office to file a complaint. The technician was prompt and professional, and the appearance of the work looked okay. I would not recommend Benjamin Franklin for others to use and do not purchase their deals. I am also one to write reviews of any companies I have used through Angie's List and I am typically generous with my praises.
Kenneth T.
Oct 2015
unknown
John T.
Oct 2015
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Juri K.
Oct 2015
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Herb H.
Oct 2015
unknown
Valerie R.
Oct 2015
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William S.
Oct 2015
I felt the plumbers knew what they were doing and they nice but I was a little taken aback by the price of the service.
Gwendolyn B.
Oct 2015
I purchased a deal from Ben Franklin, $30 service call and $50 off any repair completed. Customer Service contacted me promptly to set up the appointment. I had water leaking into the basement. I suspected it was coming from the master bath, but wasn't sure. Ron arrived promptly, quickly figured out the problem and gave me a price quote. After I accepted it, he got right to work and fixed the problem. The leak was indeed coming from the master bath. The deal I purchased turned out to be pretty darned good. Saved money and got a quality repair.
Response from Benjamin Franklin Plumbing
"Thank you very much for your review. We are glad that you were pleased with our service. Thank you for your business."
David W.
Oct 2015
I recently used one of your highly ranked plumbers, Ben Franklin plumbing, Lancaster PA. I needed to have the toilet tightened to the floor. Due to a handicap, I cannot bend to do this seemingly simple task myself. The serviceman showed up and said he would have to replace the flange. This is a part that costs about $10 and involves removing two bolts. I have done this type of DIY repair before I was injured, so I am familiar with the amount of labor involved. I OK'd that, then he suggested that I have the toilet "completely rebuilt" I know that the only rebuild possible is replacing a few inexpensive parts. I would guess that, on the high side, there may have been $50 in parts. I received a bill for close to $1000.00. That's $950.00 in labor and I suppose travel from Lancaster PA. The distance is about 15 miles. I would very much appreciate it if you would discuss this with your vendor. My next step is the BBB. By the way, I had inadvertently purchased two coupons, and forgot that I had one previously unused. That would cover $600.00 in repairs. They refused to take three coupons, and only took two. This isn't the first time I was overcharged by this vendor. Fortunately, the previous encounter ended when I asked for an estimate which was $400.00 higher than the licensed plumber I eventually used.
Richard H.
Oct 2015
unknown
Response from Benjamin Franklin Plumbing
"Thank you for your review and for your business."
Molly F.
Oct 2015
unknown
Response from Benjamin Franklin Plumbing
"We are happy to be of service."
Allan V.
Oct 2015
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Response from Benjamin Franklin Plumbing
"Thank you for sharing your feedback."
Elizabeth K.
Oct 2015
unknown
Response from Benjamin Franklin Plumbing
"Thank you for your business and sharing this review."
Richard K.
Oct 2015
I was very happy with the technician they sent and the work that was performed. I am satisfied with the service all and all.
Response from Benjamin Franklin Plumbing
"We are happy to be of service. Thank you for your business."
Mike G.
Sep 2015
unknown
Response from Benjamin Franklin Plumbing
"Thank you for sharing your feedback with us. When we encounter high PSI in water lines, our first course of action is to install a pressure reducing valve. Not only is this a good solution for the water hammering problem, but it is also a recommended solution to maintain the integrity of the pipes with lower water pressure. When a pressure reducing valve does not completely solve the problem, the next step is arresters which are actual attachments to the pipes themselves. This is a service that we provide, but it does involve opening up walls and ceilings to access the troublesome pipes. While we do provide the arresters as plumbers, we are not drywall contractors and so we leave that portion of the job up to the customer for contracting. We can recommend drywall contractors who we have worked with but we do not do the job ourselves. I apologize if there was any misunderstanding regarding the above details of the call. We do thank you for your review and for your business."
Andy B.
Sep 2015
He was A+ in every aspect except estimates. Proper and professional in every way. He was overpriced but I don't think he personally controls the estimates as franchises like his have set rates.
Response from Benjamin Franklin Plumbing
"Thank you for review. We appreciate your feedback and thank you for the compliments of our technician."
Melissa S.
Sep 2015
They did an okay job. They addressed everything.
Response from Benjamin Franklin Plumbing
"Thank you for your review. We appreciate your business."
NANCY S.
Sep 2015
Technician was the most professional I have ever worked with. Explained each issue found on the whole house plumbing inspection. He worked with me to complete the most critical work first considering my budget. I would not hesitate to use this company again or to recommend them to others.
Response from Benjamin Franklin Plumbing
"Thank you for your review. We are proud to have Ed on our team (your plumber) and thank you for your compliments regarding his service. Thank you for your business and we hope to serve you again in the future."
Maryann M.
Sep 2015
unknown
Response from Benjamin Franklin Plumbing
"Thank you for your feedback and business. We are glad that you found our plumbers to be so helpful for these projects. Our pricing is indeed by the job and not by the hour. This means that after the plumber initially evaluates the job to be done, he presents an exact price of the work to be done. We do this upfront before any work is started so that everyone knows exactly how much the job will cost. At the end of the day, there are no extra charges, hidden fees, or unexpected prices. We would be willing to discuss this further with you if you desire. Thank you again for your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Benjamin Franklin Plumbing is currently rated 4.5 overall out of 5.
Benjamin Franklin Plumbing accepts the following forms of payment: CreditCard
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
No, Benjamin Franklin Plumbing does not offer warranties.