Benjamin Franklin Plumbing

The gentleman who came to patiently answered all the plumbing questions I had and completed a thorough inspection. - He checked the water hardness and found that it was 10 grains per gallon and high chlorine levels so recommended a water softener system. - He said he could not flush out the water from the heater due to a calcium scale buildup at the bottom and I will need to replace the heater. The hard water was the cause. I checked the water hardness using two different testing methods found at homedepot, It said 5 grains per gallon (normal range). Although I did not test for Chlorine. We are on regular treated water from the York water company. I was given a quote of 10 -12K depending on what options I chose. I called another company to come in and complete the water heater flush. The technician came in and finish the flush in 30 min and found some sediment but not a whole lot. Had I not got a second consultation, I would have ended up replacing my water heater and installation a water softener. If you see a big quote like this I suggest get a second consultation.

Friendly, efficient service.

Surprised me with the cost of simply replacing a faucet. The said they had to cut in an access panel when the plumbing was accessible from the front. Recommended that I buy their faucet vs. the one I purchased at Home Depot (which is perfectly fine) - at an additional $300. Very expensive. Decent work, but will not use again because of the cascading costs.

The provider came to our house to fix a clog in our kitchen sink but by the time he arrived the next day it had fixed itself. The provider was very helpful to explain how we could fix the situation in future and even gave my wife some pointers about the garbage disposal.

Charlie did an excellent job!! We are very happy with the overall service and pricing!

When I needed my faucet fixed I was somewhat disappointed that I received a sales pitch after he diagnosed the problem. However, the technician was nice to work with. It appears the Big Deal I purchased prompted this sales pitch. I still plan to use them in the future.

Easy to schedule, quick and efficient work. Now we can use the house in backyard without flooding the house!

Derek showed up on time. He was very informative and explained everything step by step. We were very impressed and signed up for a service contract. Our dog and cat approved of him, and if they like him, he is approved by the humans.

The plumber arrived promptly at the time decided upon and thoroughly inspected the outdoor spigots that were leaking. He adjusted them and now they work perfectly. The plumber was pleasant and capable. I am extremely happy with the service that was performed, and I'll be calling Benjamin Franklin Plumbing and recommending them to others whenever a problem arises. They will become our "Go To" plumbers from now on.

The only thing that needed to be done was just replace the washers behind the valve stem. They tried to charge me $311 to replace those.

Wrote a review this morning...things went well but was charged an additional $79 for the service call even with the $100 deal I got on this website. They called to cancel that charge--it was a mistake! Glad they fixed it!

They were on time, professional and cleaned up. The only thing I question is why there was an additional $79 charge for a service call when I purchased the deal for outside faucet replacement for $100. The total was $179 then.

I purchased a "deal" for plumbing services. Prior to purchasing I checked out the companies website for service areas. My county and city were listed. There are even several areas identified that are beyond my location. When it came time to schedule my service I was told that they do not service my zip code. They service my city, which has 2 zip codes, however, not mine. You really should not advertise that you service a city and county when in reality that is false.

They're coming back today because the problem has reoccurred and they're going to put a camera down the line to see what's going on. They told me they have a supersonic jet thing that can get anything out. We now have a service contract with them.

Plumber was on time, replaced the faucet, cleaned up his mess, and left.

It was okay. It was more expensive for the work that was provided. I ended up paying extra $200 to change out of the internal parts and the toilet ball. The service was good, but I just thought I got reaped off basically. That was my only complaint.

It went well. very polite and knowledge. Cleaned up good. On time and job completed in a satisfactory time.

How did it go? FANTASTIC. Charlie was on time, courteous, looked at problem, explained repair options and got to work. Did work in exactly the amount of time stated. Used my customer supplied replacement faucet for the repair (big money saver). No mess, super happy. Used online Angie's List plumbing deal for repair --- another great money saver. So glad Ben Franklin Plumbing offer the deal. Will be buying a service contract from Ben Franklin's sister company for my A/C condensing unit and furance. Best prices and package protection deal of any HVAC company I've seen.

Could not get a quote over the phone.

They were prompt courteous and professional. I give them a "C" on price because they charged me $443 dollars to connect an new bathroom faucet and drain (that I supplied). I bought an Angies List "Coupon" special for them ("$79 for $200 worth of plumbing services"), so felt obligated to use them for the job. In retrospect, for that amount of money, I should have shopped around or just waited and did it myself. Other than the price, they did a great job. If you need it done right, I would recommend them for sure. But lesson learned buying a "Deal" off of Angies List. Its wasn't really a good deal at all because my actual net cost was still $322 plus materials for a fairly simple job where I supplied all materials; but it did connected me with a good service provider and for that I am thankful. Benjamin Franklin Plumbing: They are a good service, great guys. Angies List "Deals": I don't recommend Angies List "Deals" as they kind of lock you in and you can get stuck with a higher price.

It went well. They were super expensive. It costed me an extra $35 just to have the garbage disposal put in. They wanted $700 to put in a dishwasher. They were fine but the prices were ridiculous. I ended up having the dishwasher put in for $125; they charged $700. The tech was fine. It's not his fault that the company is ridiculously overpriced. The gentleman wasgreat.

Cost was extremely high. Still have leak where filter was installed

Charlie was professional, polite and knowledgeable

They were very good and we were very satisfied with the work. initially, they sent someone out and he did the work but when he did the work he badly scarred some of the piping, so I called them back and they came out and corrected it and made it perfect. The price was a little bit on the higher side.

It was okay. They are very good and I have maintenance thing with them every year and I had them for several years. It was all well. I had one guy come in one winter and he charged me a couple of thousand dollars. So I did not take his offer because it was just a simple job and he started selling me things that I don’t need.