Benjamin Franklin Plumbing

While the workmanship and service was professional, they were grossly overpriced. Over $500 to install 2 sump pumps. The price was going to be over $600 until I questioned it.

High priced vs others. Did not explain their drain cleaning was not guaranteed. We had the same line backup 2 days after they were out to fix when we ran the clothes washer. Then they wanted $700 on top of the original $337 fee. Won't use again.

Great response.... fixed problem, cleaned up, considerate.

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They responded within 3 minutes. They had an experienced plumber to my home to complete the project within hours.

Very professional, courteous, friendly and most of all knowledgeable.

Very professional

I had to have them come and do 1 1/2 hour work to take out toilets and disconnect washer/dryer units in the am and return later to reinstall for new flooring. I could not get a price from them and was told if I did not like the price they gave me I could not hire them (which was my first inkling that they would be on the expensive side) They first tried to sell me $7,000.00 worth of plumbing and then when I told them I just wanted the disconnect/ reconnect, the charged me over $1,300.00 for 3 hours worth of work with no parts required except 3 wax seals which equates to approx. $400.00 per Hour. Had no choice by that time but to pay the ransom that they required or have no flooring but will never hire them again for any work. the only pleasant thing that I can say was that both installers were pleasant.

very pleasant and efficient

Very prompt and courteous. Charles is a real PRO!!

Good, experienced Tech. They will try to sell you more services and service plans. But that's business, you can say no. Overall a good experience.

He knew want he was doing. A real professional.

good

Very good communications. Repairs were promptly made. They charge by the type of work, lower than the national average. The plumber was professional and knowledgeable. I would recommend this company to others.

Technician was courteous, friendly and knowledgeable.

Needed emergency service and they fit me in their schedule the next day. Serviceman very thorough and courteous and cleaned up after himself.

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Very friendly ,

He did great job.

Excellent company. Came well prepared and was very clean. Even suggested we replace overflow tank on hot water heater.

Seemed a little pricey but got the job done quickly and had everything with them to do it great workmanship and great person with my dogs they loved him and normaly they dont like anyone thank you!