Benjamin Franklin Plumbing

Very professional Very friendly Inspected all sinks, toilets, water heater, all things connected to the water system explain what might help with our hardening water and ways to get rid of our bottled water system. He kept his mask and booties on the whole time

Fast service Friendly people Good work

Jon was very polite and did a great job installing my new hot water heater. The products are pricey and the sales pitch is a bit stronger then palatable.

Project is great. Dan does a outstanding job. He is very knowledgeable about his job and the Company

Paul was polite, friendly and professional! He not only did he clear my clogged kitchen sink line in a timely manner. He took steps to make sure he didnâ t spread dirt by using drop cloths.

ON time explain what he was doing .Dan was going to a little late He called so to informed me which I consider outstanding a lot of others wound just me late and some \times not show up then call me next day .This Dan 2nd time here he did the estimate .He is very good at what he does, he double checked his work to make sure there was no leaks ,the place was left the same was as whae he came.

Bait and switch technique...failed to mention the electrical component would cost an additional $675. I was left with an extension cord running across two door frames to power the sump pump. The sales part of the visit was not communicated properly. All figures and models are on an iPad in the plumber's hand and the customer can t see the three choices... better ask for a lot of clarification. My advice is to ask neighbors or friends for advice, not HomeAdvisor.

They completely replumbed my 4-inch soil line in my basement, up to the 1st floor, moved the kitchen sink, moved, and reconnected the natural gas lines for the laundry dryer and the kitchen range! They replaced and increased my primary water supply for all of my appliances. Removed and then reinstalled the kitchen sink, added the plumbing for a new dishwasher, increased the drainage for my washing machine. and included the separation cutoffs I requested. They did a lot of work and I'm a trained city inspector. Let me say that I'm completely satisfied with everything they did and their staying in touch with me through every step. And yes I would recommend them without reservation!!!

John did a great job, he was professional, curteous and friendly. He replaced a leak which was at a joint, which also cause a problem for the line to the washer. The washer line came into the joint thus he had to replace that line not just fix the joint. I have the old grey pipes that has since been outlawed for usuage. He helped me replaced a few heavy items since my husband was at wok and even helped me carry my laudry basket upstair since my dryer had gone off. Thank You John

Paul was fantastic. He didnt give up until it completely cleared the clog out for us.

Very Professional Very Polite Very Experienced Very Tidy Very Efficient Benjamin Franklin Plumbing has it All and Does it All.

The team did a great job installing a new water heater. It was a warranty replacement for one that started to leak. I hope this one lasts longer than the previous as we only had that one for seven years . Overall very happy.

Paul was very informative and friendly. He knew what he was doing and he got the job done. Very professional.

Very good

Very professional they showed up did the work and cleaned up when they were done

Courteous and professional as well as friendly service...

Brennan and Billy were amazing to work with. They were on time, honest, thorough and generally very nice! They answered my questions and completed the work in a timely manner.

knowledgeable and professional

They are a little pricey

The technician, Jon was on time and very professional. I showed him the things that I needed done and he laid out my options and the cost of each option along with the pros and cons of each of them. I think he ran into some issues he wasn't expecting but got the job done in a timely manner. Ben Franklin may not be the cheapest guys on the block, but their professionalism, quality of work, and the guarantee on their work make them well worth it. I will definitely hire them again when needed.

Great company,Dave an asset to them.very courteous, respectful and prompt.took concern with my issues

Dave did a great job. Very nice to deal with

Dave D did a great job and was nice to work with.

The plumbers are great. The problem is with customer service and management. My daughter and I share a house. I hired Benjamin Franklin for a clogged drain so the account was set up in my name. My adult daughter who lives upstairs hired them because she was getting new appliances installed and needed help with plumbing for a dishwasher and a water line for a refrigerator. On the day her refrigerator was supposed to be installed I was at work - visiting a client an hour away. My personal cellphone was in silent mode so I missed the notification that the plumber was on the way. My daughter was not notified so the plumber showed up and found out her refrigerator was not delivered. He charged her $76 then went two doors down to his next job. I called customer service and they said only one account per household! So they will only email/text me! This policy is. My daughter is an adult who pays her own bills and arranges her own schedule. As much as I like their plumbers I will sadly not use their service again due to their refusal to compromise and come up with a solution. I am forced to close my account so my daughter can open one of her own.