Aspen Home Improvements

First and foremost, I've waited a long time to write this review only because I wanted to compare two companies with the exact same product. In March of 2014, I hired Aspen to install 13 Okna Insul-tech Windows for the upstairs of our house. The sales man, Mark, came to our home and seemed very friendly. After talking to my wife and I for approx. 2-1/2 hours about his life story, a sales tactic that I learned afterward that they use, he talked me into spending the $814 a window. YES $814.. So I signed the contract and was not given a specific date that they would do the install. A month went by and I still did not hear from them. I figured they would call me when the windows arrived and really didn't think to much about it because the windows are special order and I'm a patient person. Although, good companies at least keep the customer in the loop. Towards the middle of May, I decided to call Aspen to see if they could tell me an approx. date that the windows would arrive. I spoke to a woman named Tammy who stated "Oh yea, your windows are here lets set up a date." I set up a date and when I got off the phone, I thought to myself; I wonder how long the windows were at their warehouse? So at the end of May, Installer Scott showed up, all by himself, and installed all 13 windows. I was stunned at how fast this guy was and he was extremely personable. After installing the windows, he told me that he would be back the next day to install the capping. (Capping protects framing around the window from the elements) Not a big deal except for the fact that the next 3 days it rained. On the 4th day, Scott returned while we were at work and capped 9 windows. 4 windows in the back of the house were not completed and I couldn't figure out why. 3 more days passed and I heard nothing form Aspen. I called and again spoke with Tammy. She told me that Scott was on another job and she would call him to see when he could come finish the job and that she would call me back. Needless to say, she never called me back. The next day I called them AGAIN and got some BS excuse from Tammy as to why she never called me back. OK, Whatever! We set up another date and I took a personal day from work so that I could be home to make sure the job got complete. The date came, now 2-1/2 weeks after the original install, and by 10 a.m. no one showed up. Extremely frustrated, I called Aspen and Talked to Tammy. She told me that Scott should be at my house. She then said she would call Scott and call me back. An hour went by and, at this point my blood is starting to boil. I called Tammy back and asked her what was going on?She told me that Scott was at my house. I said, "UMM no he's not, I'm home and he's not here. She then said hold on and put me on hold. When she returned to the call, She said "MR.Morgan, Scott said he's at your house. I said "Tammy, I'm NOT Mr. Morgan. There was a long pause and I said this is Mr.$%^&. She said oh I'm sorry. I said Tammy we set today to finish this job. Why is Scott not here? Again she gave me so BS excuse of why Scott wasn't here. I then told her that the framing of my house has been exposed to the elements for 2 and a half weeks and that she needed to get someone over here to complete the job or she would be hearing from my lawyer. She then said she would send John out if he was available. REALLY?? I hung up the phone and was completely outraged. About 20 min later I got a call from John who said he could come out in a couple hours. John then showed up and finished the capping. I could tell John was NOT happy to be doing this. Once the job was complete, I heard NOTHING from ASPEN. No apology letter, no call from the owner David, NOTHING. Here I am spending $10,500 of my hard earned money and this is the kind of treatment I get? Needless to say, the bill arrived approx. 4 days after everything was FINALLY done. Complete lack of Communication and totally unprofessional. To top it all off with a cherry, I contacted CHOICE Windows in Oct 2014 and got a quote from them for the exact same windows for the bottom half of our house. It made me completely sick when I realized how bad ASPEN ripped me off for each window. $580 compared to $814 a window. UNREAL considering Mark told me that there prices are "SO GOOD" because they don't advertise. Complete BS... However, the fact that I got ripped off is my own fought for not shopping around.(My mistake is your gain if your reading this---> SHOP AROUND) I'm more mad about how I was treated by these people. They took my money and ran! To wrap this up, CHOICE WINDOWS completed the rest of our project and, from start to finish, did a PHENOMINAL JOB!!! I highly recommend them!

The installer removed the old patio pull door from the frame and installed a sliding door. He checked the dimensions of the old door and removed it from the frame. He checked around the frame for wood rot and prepped for installation. After installing the sliding door into the frame he leveled it and nailed wooden slats to compensate for the dimension difference (the sliding door was smaller) and caulked around the wooden slats. The installer did an excellent job with what he was provided with. I asked questions during his process and he patiently explained all the details as he was performing the installation. I do feel the salesman should have told me the replacement door would be smaller that would have allowed me time to look for paneling or slats that would match the decor of the area instead of having plain unpainted wooden slats around the frame.

On November 26, 2014, a salesman from Aspen Home Improvement came to my house because I wanted windows replaced in my attic and basement. Aspen quoted me a total price of $2,175 for three windows to be replaced in the attic. I gave them a $200 deposit towards that amount. I subsequently spoke to my brother, who is a contractor, and he said, "Are you crazy? That is way too much. Cancel the order. I'll do your windows for you." I immediately called Aspen and asked to cancel the order. This was on December 2, 2014. I told them I understood that the cancellation period had expired, but that I was hoping they would make an exception for me. The gentleman explained that the windows had already been ordered so there was nothing that he could do. I said I understood. Then he said that he would have someone come out to re-measure the windows to "make sure my brother had everything he needs to install them." Subsequently a technician from Aspen called to set up an appointment to re-measure the windows. He came today, but something was bothering me about my telephone conversation. When the technician showed up. I asked him why they needed to re-measure the windows and he said it was to order them. The salesmen only take measurements for pricing, more precise measurements are needed to actually order the windows. So I said, "You mean the windows haven't been ordered yet?" And he said no. That means that the conversation I had with the man on the telephone was a blatant lie on his part. I understand that I missed the cancellation window, and if I have to eat that $200, so be it. But I think his lying, conniving behavior is outrageous; and I want people to know that you can't trust this company. His behavior was highly unethical.

There was a discrepancy between what they said they could do when they came to give us an estimate and what the work crew said they could do once they arrived to do the job. A more accurate initial assessment would have saved everyone wasted time.

Sales person wrote up our order incorrectly so we had to go thru a lot of nonsense getting everything straightened out. I was not happy with the Sales Person. Someone from the company called to schedule an installation date for 10/7/14. I canceled a doctor's appointment to make this appointment. Someone called before the date and said they had truck problems and ask if they could come on Saturday, 10/11/14. Installers showed up bright and early and it was raining very hard so they ask to come on Sunday, 10/12/14. Father and Son Installation team showed up on Sunday and did an EXCELLENT job for us. I believe we bought a Quality product. I was really disappointed with the Sales person who came to our home. My overall rating was impacted by our experience with the Sales Person. I rated Professionalism Excellent for the Installation Team. I think it should be spelled out clearly that there is a minimum order of six windows.

I had 14 windows and 2 doors replaced on my home. The service was excellent. they showed up when they said they would and finished the job in only 2 days. The quality of the work as well as the windows and doors is excellent. In just the short time we have had the new windows and doors I already notice the reduction of traffic noise, I live close to a main highway. I also, noticed that we lose less heat / air. Customer service was also great. They answered any questions I had through out the whole process. What a difference these new products have made to my home. I would deffinitely use Aspen again and highly recommend them.

Marcus Wright set up the contract with use and was very professional and polite and down to earth. Understood what he was talking about the window replacement and what we actually wanted. Then when Fred came out to ensure the correct measurements were down, he was very professional and polite. When we called Aspen to ask questions that we had they were very professional and polite.

Women beware! Thoroughly disgusting behavior. Aspen was the 4th company I contacted. I told the sales rep what I wanted and he asked if I was the homeowner. I said yes. He asked if I was the only homeowner. I said, yes, why do you need to know that? He said they were "required by law" to ask, which is nonsense, and then repeated the question. I said, "I'm not dealing with you" and hung up. I am a woman and I recognize that I both look and sound young, but yes, I'm a homeowner, and one who's willing to spend the money I need to deal with the fact that the house I bought has windows in desperate need of replacement. Ironically, I'm a multiple homeowner... but that's not important.

I called ASPEN Home improvement to request a bid on 15 replacement windows on 10/3/2014. The sales person was not available but they returned a call on the same day. I returned the call to Spencer, 717.569.3700 Extension 1 (Had to go through operator since no ext option seemed available) After speaking to Spencer about this visit and bid he wanted to know if my wife would be present. I informed him that she would not be available and that i was gathering bids from contractors to determine the best option for our home. He stated a BBB regulation and federal law requirement that both spouses be present for this visit and he was prohibited from setting a date and time. He insisted and I told him that this is a deal breaker. He apologized and said he had no other choice but to refuse my invitation to visit my house and provide me an estimate without my wife's presence. I asked to speak to the manager and he said that he was in charge. I asked to speak to his boss and he said that he was the highest person available, I expressed my disappointment and said that I would report this on Angies list. Is there really a BBB regulation and federal law that they need to follow or is this the company policy. If its policy I have no problem but if you state a fake law and regulation then this needs to be addressed. Very disappointed

I had them come out to give me an estimate. Their pricing is high so I decided not to use them.

We're waiting for an install date. Workers arrived within the time stated. They were very nice and competent. The work took 2 days to complete. They took out the back wall of our sunroom, and placed glass panels and a sliding door. It works well and looks terrific inside and out. They replaced 3 windows also. They cleaned up, making sure nails and screws were picked up. We are very satisified.

Sales represenative was friendly, knew the products and was willing to negociate pricing. The installers arrived at the scheduled time, they had all their supplies. They were efficient and they cleaned up as they went along. So far we have not encountered any problems with the windows. We have had some problems with out cat climbing up the screens on the front window and the screen now has some small holes, we may need to replace the screen with pet screening. Overall this company did a good job and I would reccommend them.

Aspen staff were very responsive from the beginning of the project. Aspen assigned a reasonable cost to the project, assisted in negotiations with the insurance company an delivered a quality product in a timely manner.

I used Aspen to replace 3 deteriorating windows in my home in 2013 and when another window fell apart I decided to have 3 more replaced. Mark, their sales rep. came and we discussed the job, and the price increase over the last encounter. He offered an attractive price on the replacement of the remaining 7 windows and interest free financing. How could I refuse? The installation went like clockwork. The two installers arrived on time and set up in my driveway. They went right to work, one on the inside, removing and replacing the windows and one on the outside, working on the trim. They were completed in 4.5 hours, and cleaned up all the debris inside and outside, and carted away all the old windows. The windows are attractive and seem to be well built. Time will tell. The windows I bought the house with were only 13 years old and the sashes were rotted. I am very satisfied with Aspen Home Improvement and I am not easy to please. I will use them for a door replacement in the future.

They put in the windows, but one front window was too small and it caused a week long delay. They promised to seal up my sun roof but never did it. They said that an inspector would come and check the work when they were finished but it took weeks for them to come back. I tried to work with them. I felt that they would say one thing and do another. I called them three weeks ago, and the secretary told me that I would have to wait three to six weeks. Some parts of the seal around my windows wasn't put in correctly. They moved my faucet in order install a window in my laundry room and they never put the faucet back in the correct position. When I asked them about this, they said there was nothing they could do. They also left my telephone cord outside hanging improperly when they put in the window.

Artie came out and worked with me to come to a reasonable price and negotiate a scope of work. He made recommendations that kept the price within my range. David arrived and measured and scoped the property. I changed the colors originally selected and was no issue. Crew arrived on time a week earlier than promised. Crew was very careful with my 1yo roof in setting up scaffolding and accessing the dormers. Job was complete in 2 days - the crew worked about 11 hours per day. They hung shutters for me, replaced light fixtures, and paid attention to detail such as the way I wanted the siding seams to be done. They also cleaned up very well. David came out the next day and inspected and discussed the project with me to make sure I was satisfied. High recommend. Photos were before front door and garage were replaced so colors are off.

I am so happy with Marcus that I brought him in again for a second round. I am very please with the windows and the installation went very well. The only unfortunate thing that happened was with the installer. As he finished up, he began pressuring my live in Father for payment even though I had arranged the 12 interest free loan. My Father told him that he was not the homeowner and he would have to contact me, but the installer mentioned again the it is customary to pay for services at time of installation. My Father had to tell him again to not speak to me. I have requested that installer not be part of any future work with us. As I said, Marcus is the BEST!!!!!

There will be some negative comments, but read to the end, the bad does not outweigh the good, I just think prospective customers need to know what to expect. The price was unbeatable. The finished product is stellar. A few things that bothered me only slightly. We sat down with the salesman(Mark), very nice and knowledgeable. I didn't realize this as we have never done a large project but we haggled. We went in with a number in my(what we had saved) and let them know that we were fishing unless the price was right. We told them what we wanted, he measured and the price was way more then we could pay, I was ok with that, I had no idea. He crunched some numbers and came down lower, still too much. He finally asked our price and we told him honestly (didn't try to low ball) and he said if we signed the contract then, he would give it to us at that price. We did. I thought it was great, but then wondered how low we could have gone. It felt a little like buying a car. This isn't a knock against the company or salesman, we got a good product for a great price, but i hate haggling. Also a plus for them, is that he didn't talk us into their 300 dollar shutters(we wanted all of ours replaced) . He said we could buy them anywhere and they would hang them for me, as well as new lighting fixtures. He dropped off a book in a few days and said he was looking at about 6 weeks from that night until start of project. We got a call 2 days later saying they would start the following Monday(this was a Wednesday I think). They started Monday and it took maybe 3 weeks(with some rain delay). There was one guy(John) working on it most of the time and he was great. I really had no problem with how long it took except we had no idea how long it was going to take. When we signed, it was a weeks worth of work. My understanding was that they had another job delayed so John worked on our home. My only gripe is that there was no real communication throughout, so we would come home everyday wondering if this was the day(kind of like Christmas)it would be finished. I did ask John how we should pay, and he said that Mark(the salesman) would stop by and make sure we liked everything and we were satisfied and give us a bill then. He never stopped by to talk to us or give us a bill. We finally got a bill about 3 weeks later on a Tuesday and Aspen called on Thursday asking where the money was. This was a chunk of change and we had to move some money etc. I was a little annoyed that they waited 3 weeks to send the bill then give us 24 hours to get it in the mail. I chalk this up to the lack of communication. It has been about 2 months since the work was completed and we are very happy with it, in fact i would hire them again but would outline timetables and payment explicitly when signing the contract. One last hing that kind of bothered me was that beginning about 2 weeks ago we got cold calls from the company telling us that "a neighbor i having work done and they wanted to see if we needed anything" After getting about 2 calls a day for about 5 days I was finally around to answer the phone and informed them that our improvement budget was blown with the 6 grand we just dropped l2 months ago "are you sure you don't need any work" , nope we are set for a bit, thanks. Last week, i got the exact same call. I was a little annoyed at this point and told this gentleman what I told the last guy the week before.

Loved the experience and would use them again if ever needed. Every one was pleasant from the office staff to the installers. They cleaned up and cordened off any area that would create more mess, I.e. hung plastic when removing the picture windows.

We did purchase a $850 coupon from Angie's list which did save us money. We also had Aspen give us a quote based on the excellent reviews they received on Angie's list. Glad we did for we are impressed with the quality and installation of our door, it actually surpassed our expectations. We would recommend Aspen Home Improvement and would use them again for any future home improvement needs.

Everyone at the company was professional and extremely helpful. Mark, our Sales Rep, went out of his way to help us with a temporary fix to our leaking back door and help us problem solve financial solutions. He was amazing and definitely went over and beyond his role. The quality of our sliding door is excellent. When installed the installers where punctual and extremely neat, there was no mess left behind. I gave them a B on punctuality only because it does seem to take a while from date of order for the door to actual installation, although each door is made to order. Our quick ship order for our leaking back door is taking a little bit longer than we hoped but all together I will be returning to this company and recommending my family and friends.

Both windows have enhanced the room décor greatly. The bay window in our living room has opened up a better view of the scenery where we live and allows a lot more light in than the old window. The garden window has brought more light into my husband's office and next spring he is looking forward to using the window to start the plants for his garden. We found a tear in one of the screens and let the salesman know about it. He picked up the screen, had it repaired and returned it within a few days. Overall we are, we are very pleased with the product and the installation.

The installation could not have gone better. The men showed up on time. The new window was exactly as we were shown. The men were neat, polite and efficient. They showed respect for our home, and took the time to do an excellent job. When they finished in approx. 4 hours, everything was neat, cleaned up and all the old window and all debris were loaded into their truck. We could not have been more pleased.

Scott and helper arrived early (called first), and was friendly. Worked quickly and efficiently not making muchy of a mess. Gave demonstration of how to operate windows for cleaning and security.

David and his team of professionals installed two beautiful larger double hung windows in our dining room, opeing the view to our backyard gardens, and allowing light to flow into our dining room much like a french door would do! John, the window installer was awesome! He did an amazing job, so much so that it was hard to believe that the windows were not original to our home! Absolutely beautiful! Our siding replacement went just as well! Ray was here early every morning, he took great care to let us know his plans for the day, listened to my concerns and answered all of my questions promptly and professionally! The work he did removing and installing our new siding, replacing our garage door weather guards was exemplary! Thank you Ray! A special thanks to Tammy and Lynne, David's office staff who helped schedule our appointments, and keep us updated and informed! Love that Tammy sent us pictures of the different window grate combinations! I am excited to see this same style of window replacement for the other windows in our home! There is a new feeling of hope, warmth and comfort in our home with the new dining room window view, and the beautiful new siding! We will be calling Aspen Home Improvements in the future to replace the other windows in our home, because of their quality workmanship and personal care to meet our needs and our budget! Thank you Aspen Home Improvements for making a dream come true!