Our experience with Mr. Cousins has been very poor. He promises to show up, but never does. His professional conduct gets the absolute lowest score and I would not trust him with any of my plumbing work simply because of his lack of respect for my time and the empty promises he makes. I drove 4 hours from Virginia to get to our house in Pennsylvania to meet Mr. Cousins, and had confirmed with Mr. Cousins the appointment by actually talking to him over the phone. Then, he completely blew me off without even a phone call to cancel or to explain why he decided to not show up. For a more stress free experience, I recommend using a professional, honest and honorable plumber instead of Mr. Cousins.
Description of Work: Replace 2 toilets, install new sink and evaluate an active water leak
Rating Category
Rating out of 5
Derek K.
11/2015
5.0
plumbing
+ -1 more
Prompt service, easy to reach. Was very efficient and knowledgeable.
Description of Work: Installed whole house water softener and garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jim F.
11/2015
3.0
plumbing
+ -1 more
He said he would be there on a certain day when he was in the area, but he didn't call or show up on that day. But he did call a week later and came out to do the work.
Description of Work: He replaced water pressure regulator valves.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$280
Lisa P.
03/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: We loved him! Great service, fast, and funny (which is a plus)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kathy S.
07/2014
1.0
plumbing
+ -1 more
He was too busy to respond within a few days, and said he would call back within the week to let me know when he could come and do the work. However, he never called back even to say he would not be available for a while longer.
Description of Work: Provider called back and/or answered initial phone call.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$200
Cora M.
03/2014
5.0
plumbing
+ -1 more
He came out to replace the pipes in near the spring time.
Description of Work: I had him come out due to my pipes being frozen.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa B.
05/2013
5.0
plumbing
+ -1 more
I have used him 20 years and he is very good at finding at troubleshooting.
Description of Work: Installed a new toilet and installed a vanity that was a dresser. He installed it so I was able to use the dresser as a vanity with a vessel sink and faucet.
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Service Categories
Plumbing
FAQ
Garry L Cousins Plumbing is currently rated 4.3 overall out of 5.
No, Garry L Cousins Plumbing does not offer free project estimates.
No, Garry L Cousins Plumbing does not offer eco-friendly accreditations.
No, Garry L Cousins Plumbing does not offer a senior discount.
No, Garry L Cousins Plumbing does not offer emergency services.
No, Garry L Cousins Plumbing does not offer warranties.