Advanced Specialty Flooring

Terrible Experience with Advanced Specialty Flooring LLC We had an incredibly frustrating and disappointing experience with Advanced Specialty Flooring LLC, led by Louis Pugliese. We hired them to install new flooring in our home and handle the necessary subfloor preparation, but what we received was nothing short of shoddy workmanship and unprofessional behavior. From the start, the communication was lacking, and it only got worse. Despite agreeing to a verbal quote for the subfloor prep and moving HVAC vents, they now refuse to take responsibility for the subfloor issues that have resulted in large gaps and broken floor planks. We discovered these issues in May 2024, shortly after the installation, and despite our numerous attempts to resolve the matter, they have been nothing but evasive. Lou, the owner, refuses to visually inspect the damage and instead tries to blame the subfloor without taking any accountability. His team, including Katelyn and Zac, have been incredibly unprofessional and dismissive. We can't even mop certain sections of our "waterproof" flooring because of the open seams and broken planks caused by their poor installation. To make matters worse, after finally delivering replacement materials, Lou failed to inspect the damage personally, leaving us with unresolved issues and a home we can't properly maintain. We were promised a follow-up to fix the problems but have been left in the dark since early July. This company’s lack of responsibility and professionalism has caused us significant stress and inconvenience. We strongly advise against using Advanced Specialty Flooring LLC if you value quality work and reliable service. We are now forced to consider legal action to get this matter resolved. Stay away from this company if you want your flooring done right the first time! If you still are considering hiring them, be sure to get their insurance info before any money changes hands.

I used ADF to install a metallic floor in my restaurant for the WOW factor when you walk through the door. I'm not impressed with the outcome after walking in and seeing gouges in the floor bubble, ruts and no gold flakes that I asked to be in the floor to accent my booths, instead they decided they would rather use spray paint and not the gold flakes I asked for. I tried speaking with them and getting it fixed the way it should have turned out, but this company doesn't stand by their product! They only make excuses for why it happened and nothing to make up for the mistake. They told me they would make it 99% better, that didn't happen because they blindsided me with a release form the day of the fix that I refused to sign. They offered to fix it the right way... OK perfect I'm happy. Until the week of the date they had scheduled to redo it. Their attorney hasn't finished whatever form they want me to sign before they redo the floor, they messed up to protect me and them. I shouldn't have to sign something to protect them they should just stand by their product.

They did a great job. Great price and done very quickly. Finished in 5 days.

They did a great job. Great price and done very quickly. Finished in 5 days.?

I was very pleased with the work that was done. In fact, it exceeded my expectations. They were so helpful in answering my questions. I was very indecisive about the details, but they were very knowledgeable and helpful in giving me suggestions. I've gotten so many compliments on my bathroom and have not hesitated to refer people to Advanced Specialty Flooring. I will definitely use them again for any future needs. :)

It was amazing. Extremely professional. They came in early and got right to work. I love my floors. They are very reasonable.