In business since 1952, Reico Kitchen & Bath has over 200 employees covering 22 retail showrooms over the states of Virginia, Maryland, North Carolina, Delaware and Pennsylvania as well as the District of Columbia.
Business highlights
73 years of trusted experience
Services we offer
Kitchen and bath remodeling and one stop shopping for cabinets, countertops, appliances, sinks, faucets, flooring, installation and design.
Reico was recommended to us by our contractor. Everything went smoothly but communication was difficult. They charge for the design unless you purchase from them and the sales person did not seem very creative. We were asking for a simple design but I felt like I was leading the process instead of the salesperson who was being paid to design the kitchen. In the end, one of the cabinets was too small (above the refrigerator). Not a big deal but I was disappointed because we purchased the cabinets and appliances from the same place so that there was no question of measurements. The sales person's response was that he thought the refrigerator was taller. In my opinion this was unacceptable when you charge for the design. They did offer several solutions after the job was complete. I felt from a design standpoint they were very disappointing. Overall we are happy with our kitchen but I would not use Reico again.
Description of Work: Kitchen design. We purchased our cabinets and appliances from Reico.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$14,000
Response from Reico Kitchen & Bath
We want to apologize to this member for the issues she experienced on her project. It is always our goal to make sure every project goes well and our client is satisfied every step of the way. We are very sorry that it did not happen in this case. There was a mistake with the refrigerator and as a result we did right away offer to replace the cabinet over the refrigerator or add a valance below it to eliminate the gap in the space. She chose to add the valance. The design process is very much a collaborative effort between Reico and our clients. It is our job to ask questions and understand how a client uses their kitchen and what they desire in their new space. It is important that we understand how they use their kitchen, so we can put together a design that works best for them. While we try in most cases to add ideas that will complement a clients desires, if we did not do that in this case than we do apologize. This feedback is important to us. It helps us better understand what our clients are thinking and allows us to make current and future client experiences better. We thank her for taking the time to share this information.
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Service Categories
Kitchen and Bath Remodeling
FAQ
Reico Kitchen & Bath is currently rated 3 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Reico Kitchen & Bath accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Reico Kitchen & Bath does not offer free project estimates.
No, Reico Kitchen & Bath does not offer eco-friendly accreditations.
No, Reico Kitchen & Bath does not offer a senior discount.
No, Reico Kitchen & Bath does not offer emergency services.
Yes, Reico Kitchen & Bath offers warranties.
Reico Kitchen & Bath offers the following services: Kitchen and bath remodeling and one stop shopping for cabinets, countertops, appliances, sinks, faucets, flooring, installation and design.