MILLER POOLS

Description of Work: Hot tub purchase

Description of Work: This company put in an unground swimming pool. It was to be installed within 2 wks with weather permitting. It took 7 weeks. The first two weeks were beautiful days as far as the weather. However, they were full of stress. One of the workers passed away, not on a working day. So, I tried to be understanding when work was delayed, but it quickly became one excuse after another when work was continually delayed. Soon, the rain came so he used the clause "weather permitting." When work finally made some headway, the work was notably shoddy. The footer in areas was low and some area high and one area looked as if cement and gravel ran out and barely covered the corner. This became a problem area. The inside corner of dirt in the deep end was collapsing and being blamed on water accumulation not the fact that the footer was subpar in that area. I took pictures before it was back filled "just incase." This company was supposed to put in the cement side walks/ surround around the pool but we asked him not to because the stone he used to fill forms was sub grade and once again high in some areas low in others so we were concerned about the integrity of the cement throughout Johnstown winters. We hired someone else to do the work and we were right too. We had all the forms and gravel placed by Miller pools removed and done properly. Miller pools only deducted $1300 even though the itemized estimate was higher for this cement work because he added $1800 for water removal (which was a sump pump tended by my husband). Of course, he made it appoint to tell me that he did a lot of excavating for free. After talking to another professional who I hired to finish landscaping, I realize now that Miller's did unnecessary excavating but used sub grade french drainage pipes. So once again, we had to have Miller's work undone and redone costing us $2600 in landscaping and drainage system on top of $23000 paid to Miller. We did expect some landscaping fees post pool installation but didn't expect to repay for drainage system. Mistakes were made with the diving board installation but was a.k.a "an upgrade." Owner likes to uses " we are giving you an upgrade" every time a mistake is made. I say, yeah right!?!?!?

Description of Work: Ordered part from store and wasn't given the wrong part. I went to return the part and was told I was a liar and that I didn't know what I was talking about. In return the manager realized that I was right and he did sell me the wrong part for my pool.