NexGen Exterior Home Remodeling LLC

The installation went great. Total time was 3 days. Final deck and railing looks awesome.

Would recommend and use again. Good communication, they were easy to text for updates and questions. Fair pricing, collaborative process from the estimate to the install, and they finished the job faster than I expected.

The quality of work was exceptional. They team was fast, clean and professional.

From start to finish, provided excellent work on my deck project. Fantastic finish and would recommend their services to any friends,

Great experience with NexGen. Everyone from sales rep, project managers, onsite workers were all very professional and very nice. Project didn’t take long to get materials ordered and start. They stick to their time frame for starting and finishing. Would absolutely recommend for exterior home work

Kept us up-to-date throughout the whole process. The deck they built looks great...highly recommended!

Very efficient process, from the estimate to the start date. I couldn't be happier with the results. John and his crew worked hard, even through some wet weather, which was even more impressive! Thank you for a very professional experience.

This company responded immediately to my request. Once hired the workers were on time and completed the job in 2 days. I must say I had a lot of leaves under the porch and a supervisor offered to bag them for me. This was above and beyond and it was very much appreciated. Now, the work. It was shoddy to say the least. They must have gone to the landfill to pick up the worst wood they could. The wood that was there from 1986 looked better than what is currently on my home. I contacted the salesperson 9/1/23 to discuss. It’s now 9/15/23 and I have heard nothing. I am not pleased with the work done. I cannot even look at it when I leave my house. This was supposed to be a professional job, not one done by a handyman. The work needs to be redone at the contractors expense, not mine and that would include new wood and the paint job. I’m a female and a senior citizen and feel I’ve been taken advantage of based on the work performed.

ZERO STARS! They LIE about their services. Communication was crap, nobody did *anything* they claimed. They should NOT have sold the job of replacing our sliding door in addition to our deck if they didn't have crew enough to finish both jobs. We are so frustrated, we would happily have waited until the off season to have an A-Team crew... we got their F-Team instead. Now we have a deck but can't use our *yard!* and need to hire a handyman to correct all these mistakes. 1) No dumpster was ever delivered for the deck demo though we left our driveway open for them They could have used a smaller skip in the back yard, or even a wheelbarrow, to collect all the construction debris, instead they trashed our entire back yard with everything; then to add insult to injury their workers thew their food and empty drinks across our lawn. So many nails screws and shards of debris it's going to take us months (and a metal detector) for us to clean up all their mess. The new deck looks SO pretty on top, but on the bottom they didn't match anything on top.. it looks only half finished from the ground. 2) Price increases every time we turned around... I suspect this is their way to lowball estimates but then claim perfectly visible joists weren't visible previously and then told us they're ALL bad and needed replacing. This is total bait/switch! 3) Apparently their sales team can't do basic math for how much concrete would be needed, we told them we already HAD existing footers (again upselling us) they left a pallet's worth of concrete bags sitting on our driveway (likely charged us for the unused extra), poured tops on our 3 footers but then left the round forms half in the ground. No clue how do we get these out but they said they're done, left it all unfinished and walked away. There was *no* on site supervision of their crew after one initial visit. They dug holes around each submerged footer to raise the height of the new footers, but left a total mess of dirt piled around each hole. No effort made to push any dirt back around the footers nor remove the forms. 4) Paid $3k above the deck cost (which wasn't cheap) to replace our slider door but they left daylight showing around the edges of the new installation, they never came back to fix that as promised. They took our old screen door which we wanted to replace on another slider door, but that's gone. They never installed the new screen, just left it laying there. Even using Google translate to communicate with the workers he looked at it, looked at me, then walked away leaving that unfinished. Worst of all they claim they won't replace ANY interior trim which THEY REMOVED!!! They never completed that job either. 5) THE WORST OF ALL was walking through our yard and finding 10,000+ screws, nails and bolts and trash strewn across the lawn. Thanks Nexgen for leaving us open to litigation if a neighbor's kids or guests gets a nail in their foot! ALL could have been prevented if they'd used a skip or dumpster as promised, or even a wheelbarrow. 6) They don't return calls and they offered us only $500 discount for the troubles they caused us. A handyman will charge us twice that for door insulation and trim replacement. We're getting estimates, getting legal advice, and we'll see NexGen in small claims court.

Everyone at Nexgen was great, knowledgeable, courteous. They did everything they promised . Nexgen completed the project in record time , and the workers were very neat, they respected my property, and they worked hard .I would recommend Nexgen to anyone. I can’t say enough good things about Nexgen .

We are thrilled with the new deck built by NexGen. From the sales rep who took the time to understand our needs, to the pre-project inspection to be sure there would be no "gotcha's", to the project manager who stayed in touch throughout the process, to the construction crew who worked fast, hard, and clean -- everyone was great! I highly recommend them.

Project looked good at the finish line. We are satisfied. Their siding team was very good (re-sided the whole house). Looks very professional and they did a good job of getting the details right. Made sure to caulk seams, etc. Window looks great too. The door took slightly longer than expected but looks good in the end. The roof over the door that they built looks fine, but I would recommend customers get legitimate architectural designs for it first, so everyone is on the same page. Not sure if it was their guy or a subcontractor who built it, but it was a kind of "build as you go" process that got a little hairy. Turned out good in the end. Real test will be if it all holds up over time!

Thank you is not enough for a job well done on my deck build. I have waited a long time for this project, and I was so fortunate to partner with NexGen Exterior Home Remodeling to bring my vision to fruition. I cannot be more pleased with the end result. Working with Brieon, Steve, Nick and Greg was a pleasure. Their team of workers were professional, punctual and did an amazing job. I highly recommend them for your home projects!

Very clear communication throughout the project. Efficiently executed the project with really beautiful results.

I had a portico built by Nexgen. The only reason I gave this job for stars was because of the concrete contractor. The quality of the materials and the workmanship for the portico were excellent. nexgen is great with communication and very pleasant to work with. The cement work for the patio under the portico and the steps was not done professionally. The cement contractor was consistently not showing up for the job. When he did do the job, it is sloppy and clearly the work of an amateur.

Professional from beginning to end with great communication throughout the process. They handled the permitting process, managed inspections, and the construction crew were communicative and helpful along the way. Any questions or issues that came up were resolved and we now have a beautiful deck and screen room.

Everything was great from sales, estimates, project management, labor and communication. They were accessible and pleasant and professional.

Outstanding work. Crew was very professional. They gave me an overview on how they wanted to handle my deck project before they started on the day of and did exactly what they said. They didn't leave a mess behind. Excellent work all around.

There are several issues with the entire job. However, one of the main issues is that this company has a PROJECT MANAGER who does not know #1 How to deal with customers in a professional manner #2 Does not know the job description of a PROJECT MANAGER #3 Did NOT appear one time to monitor job progress nor did appear at the completion of the job to review check list and speak with us, the customer and when he was called he was rude and confrontational! My lawn was left with trash for an entire weekend when we were told it would be removed on Saturday. To add insult to injury this Project Manager cancelled an appointment with us to review the job and the issues. His excuse was that "it was raining". I would NOT refer this company to anyone. Sloppy work, debris left along walkway, trash left on lawn and unprofessional project management. No on onsite spoke English. Terrible

Sloppy crew, damaged exterior landscape lighting and sprinkler heads. Finish work on trim was so bad I had to replace some of it myself.

On 10/10/2022 at 10:00am a NexGen representative was scheduled to to look at a replacement soffit job and provide an estimate. The representative was a no show. I called twice and spoke with 2 very professional operators. Each time I spoke with the operators, I provided my name, address and phone number. As of 12:30pm, Monday, 10/10/2022 a representative have failed to call or show. Wow, how unprofessional. Given the favorable reviews for this company, this was totally unexpected.

The workmen rushed to get it done quickly. But did not re-install the porch light that they removed. Left nails and screws all over the yard and driveway. One of my shutters is crooked. A few jagged edges and missing screws in the siding itself. I would have rather that they spent an extra day here to make sure things were done correctly. Very little communication and no follow up. Most of the workmen did not speak English so communication was difficult for both them and myself. Overall they need to slow down and do things correctly.

Great! Good communication and the deck turned out fantastic!

Company was a pleasure to deal with. Very responsive and great work!

Very well. Job started later than expected but Mother Nature sometimes interferes.