Jim Brouse Home Improvement

arious different repairs had to made. On the whole Jim did a vary thorough and complete job.

Very good. Purchased service from an angie's list coupon. Great value.

Requested service on Saturday, Jim made contact on Monday morning and repaired completed by Monday after noon. Completed in a timely and through manner.

He never got back to me. After calls and e-mails, he finally got back to me saying "Thank God I lost your name and contact information." He said he would call me back in a few days. I sent him an email asking if he wanted the job, and he replied back asking "Who are you?" He had blown off the job somewhere along the line and I didn't appreciate that.

I bought two Handyman-For-a-Day Big Deal coupons several months ago. I spoke with Jim and told him about the Big Deal coupons and that I had several handyman type jobs for him. He told me it was too far to go to Cherry Hill, NJ for some handyman jobs but then I mentioned I also needed parging done on my house's foundation. Jim agreed to come out and give me an estimate. After a couple of months of waiting, phone calls, and emailing, Jim finally came out and gave me an estimate of $1,900 to have between one and two feet of foundation parged on all fours sides of the house. I received another estimate from another Angie's List company that was much, much lower (less than half). I decided to go with the lower estimate but informed Jim that I still had bought the coupons and needed other work done. One week later and he has still not responded to my last email. I am ready to get a refund for my coupons and start looking for a new handyman.

Good job as of today, pleasant worker and cleaned up well.

They hauled all debris away and were very polite and professional throughout the process. I used an online coupon and it seemed like it took a long time to get on their schedule (approx 2 months) but once I made it clear that I was disappointed I had waited so long they scheduled me quickly.

Jim was very responsive. He answered the phone immediately and offered to come out that same afternoon to look at the work. He and his assistant arrived the next morning. THe work took 2 days. After starting the work Jim made some suggestions to improve the repairs. We took his advice and are completely satisfied with all the work. He and his assistant Rich were very professional. They cleaned up after themselves.THe second day, Rich was late arriving (major storm knocked out power), but JIm was very responsive in tracking him down and Rich stayed late both days to make sure everything was completed to our satisfaction. EVen though some of the jobs were more difficult than initially assessed, JIm honored the original quotes.

It went well overall. Completed in one day.

My house is very old as all interior parts made of it repairs & quentin did it all.

Overall I was happy. However, there are still some outstanding issues that have never been completed. He did some electrical work and it looks good and it seems okay but he hasn’t been back to finish the project yet. They also haven’t finished work on the kitchen ceiling and it was a long time ago. Responsiveness initially was an A, it went down to a B, and it’s at a D right now. Some of the workers were very professional and some weren’t professional. Next time I will probably look elsewhere because of my frustration level. The contractor has expressed that he has had some issues lately and that’s why he hasn’t been back.

Jim & Tony arrived promptly. Very courteous and started in on work immediately. They asked questions when they needed to. I am very pleased with the work. The price was reasonable.

Communication between employee and Jim Brouse was very poor. Jim never supplied written estimate and price for work was unclear. Jim never came back to view the work. Asks work to send photos of work instead.

I called Sunday evening around 730 intending on leaving a message. He answered the phone. I was very surprised. He asked how he could help me. We talked about what I need and what services he offers. I told him that I saw in his advertisment in the AL booklet that he does duct cleaning. I told him my concerns about getting that done. I asked his view on the cleaning and how he does it. He asked if he could call back back in the morning. He said we would discuss it then. He said he would call back at 8 am. I still have not recv a call from him.

Well overall everything went fine, I left an email on his website the week before, and Monday May 28,2012 he got back to me and made an appointment for Tuesday, which he actually started the work. I thought it was just going to be an estimate, but he was ready to get the job started. He took down the old light in my bathroom, the only problem was I did not have the new ones yet, so he went to Lowes to get them for me and put them up. I think that when you call him you should have all your supplies needed for the job. He was very pleasant, and his assistant was very nice and on time both days. I took off work, which was fine, I think you should talk about all the details and ask a lot of questions no matter how small the job is. The price he stated in the beginning, he stuck to in the end. I would recommend him as a handyman and will have him back again. I only had minor jobs done, but I liked his attitude, the thing I appreciated the most was, he called and said, he was stuck in traffic.

Repair man quiter very polite & did a new job. Jim placed importance on keeping to schedule, respected my home.

Overall I this was a mixed-bag of an experience, and I probably won't call Mr. Brouse again. He and his colleague Tommy were absolutely pleasant and professional, clearly more than competent, and they accomplished most of what we wanted, but several things bothered me about the service. First, we purchased a "Big Deal" coupon for "a day" (8 hours, I assumed, but it was unclear) of work for $249 on March 9th, but he wasn't even able to come in until May 22nd. He was pretty unresponsive to our calls and, eventually, our e-mails. No, it wasn't wildly urgent, but a little more responsiveness would have been nice. Advice I'd give to anyone buying an hourly service is to ask for a little more info before signing on. I think I misunderstood what I was buying, which has nothing to do with Mr. Brouse. Second, when he and his colleague arrived, it felt like Jim was there largely to manage Tommy and that our 8 hours was actually two simultaneous blocks of four hours, some of which was Tommy working and Jim directing him. There were parts of the job that required two people simultaneously (in particular a sticky dryer-vent job), but it felt sneakingly like I was getting more like 6 hours total actual work for the price (which was still a very reasonable price, yes). It ended up that they stayed a total of almost 12 hours (6 hours each), and I was billed only an additional $110 for the overage of hours which again, seems like a very reasonable price. They were gratifyingly flexible, however, I still think it would be to the customer's benefit to more fully understand what "a day"means as well as what the charges might be in case of overages. Third, when I just went to put some items on the shelves that were installed today, I discovered that while the four shelves are bolted to the wall, they neglected to screw the actual shelves to the support brackets! Instead, the shelves are simply resting on the supports, so I now have to do this part of the job myself. I had made it pretty clear that the shelves were a major priority, and yet the work was arranged in a way that meant they had to stay longer to complete the list, which meant I had to pay more, which was fine, if unanticipated. I didn't get the impression at all that this was intentional--the dryer-vent hose job took far longer than they'd anticipated--but it was frustrating that they didn't tell me in advance a) how long they'd need to stay and b) the price or at least an estimate of payment prior to overstaying the allotted time. Finally, one small thing that rubbed me the wrong way: while my husband was the primary contact via phone and e-mail, all their in-person dealings were with me once they arrived at the house (my husband was at work; I took a day off). Yet, as soon as my husband came home they wanted to speak to him, and led him downstairs to look at something they had noticed and that they were trying to get us to pay them to fix. They directed their commentary to him, and Mr. Brouse even said out loud, as he replaced the level they'd been using (without asking, I might add), "I'll just return your husband's level to the basement" after complimenting the quality of the level extensively. It seems inconsequential, but his assumption of a lack of knowledge on my part--and that the level could not possibly have been mine, since I'm a woman!--and how he kind of cut me out of the conversation, was pretty infuriating (especially since it was in fact my level).Again, these guys clearly know what they're doing, and they wrestled with a tough job at my house and probably didn't get paid as much as they normally would for all that hassle. However, the relative difficulty of getting them to fulfill their obligation, plus the other details, left me feeling like it wasn't totally worth it. I definitely would not warn others off using this service provider, but wanted to share my own experiences.

Outstanding job done by Quentin Watson! Could not ask for any better!

The handyman showed up on time, his Supervisor and a helper came with him. After discussing the things we needed fixed, only one man was necessary. He fixed everything on our list and was quick and neat. He was a very nice guy.

Jim and Gary were great. They went right to work. Also noticed my smoke detectors had expired. I will have them back to replace. Decent people.

Jim Brouse and assistant were very professional and efficient.

On time, cleaned up, very professional, good pride on overtime, used a big deal for handyman special.

Had a good experience with JIm and his crew, very responsive , and punctualThey did about 3 days worth of work in my house in Pottstown, very happy with the quality

Everything went well. He does excellent work and we are pleased with everything he did. He is very personable.

Contractor arrived on time, began working immediately, ensured measurements for blind sand bi-fold door, Hr Brouse arrived to check progress.