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SPRING DANCE HOT TUBS

Pool and Spa Service

About us

Spring Dance Hot Tubs is a full-service, family-owned company proudly providing the Delaware Valley with the industry's most comfortable and energy efficient hot tubs for over 10 years! Featuring Hot Spring & Caldera Spas- the world's #1 selling brands- there is a hot tub for every backyard & budget! Come visit one of our three showrooms & find your perfect hot tub today! We also carry a line of Infrared & Traditional Saunas! If you're focused on health & wellness in your life, make sure to check out the products we have to offer! Plus we have Swim Spas by Hydropool for the active family that loves getting exercise in water!

Business highlights

27 years of trusted experience

Services we offer

Hot tub sales, hot tub service, infrared sauna sales, Swim Spa sales, sauna sales, rock sauna sales, sauna service.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.47 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
14%
3
14%
2
14%
1
14%


Rating CategoryRating out of 5
quality
3.1
value
3.7
professionalism
3.7
responsiveness
3.5
punctuality
3.4
Showing 1-7 of 7 reviews

Nikki C.
07/2021
1.0
pool cleaners
  + -1 more
Spring dance highly recommended cement contractor and when they found out the the cement company slanted the pitch to have drainage going to the house, their associated Tamma laughed about and said paver and cement can be replaces and chimneys can be repaired. I got a call from Spring Dance Hot tubs today, and was told by "Jerry" that the owner has decided that they didn't want to sell us a hot tub anymore. Were going to cancel the order anyway. Spring dance Hot Tubs offered no support after they realized the extent of the damage. I am out $7500, need to do a lot of home repairs. The only comforting thought I have is that when a company treats its customers this way, they usually aren't in business that long. My only advise is for people to look at all the 1 star ratings and do research before they buy a product.
Description of Work: wanted hot tub and cement slab

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Philip T.
06/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I needed a new hot tub cover and lifter for my hot springs spa. I special ordered a cover and zero clearance lifter during one of there sale events, about 3 weeks later when it came in, they called my to schedule an appointment. They arrvied on time and within about 30 minutes removed my old lifter and cover which were damaged in a wind storm and installed the new one. They then removed and disposed of the old ones for me. Great job, professional and timely. Hot springs products are not cheap, though when you get them on a sale event it helps a little.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from SPRING DANCE HOT TUBS
Thanks so much for the kind words, [Member name]! Glad you're enjoying your new cover!

Susan S.
06/2015
3.0
pool cleaners
  + -1 more
unknown
Description of Work: Used them for a consult for a problem with our hot tub. The woman who answered the phone was anything but friendly. In fact she seemed completely disinterested in helping me with my questions. Told me to take a picture and email it to her rather than me relaying the information from the spa filter itself. Not very helpful. Went somewhere else.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
3.0


Response from SPRING DANCE HOT TUBS
Hi [Member Name Removed], Thanks for your feedback. We apologize for your experience with our company as we pride ourselves on our customer service. We never want anyone to feel unimportant! It is our policy to request pictures of parts, filters and accessories for products we didn't originally sell. The hot tub industry has hundreds of manufacturers, with thousands of SKUs and part numbers. Without seeing parts, it is usually impossible for us to identify what you need. We apologize again for your experience and hope we have a chance to help you out in the future. Thanks!

John G.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: We did ordered a spa but realized the electrical connection was not compatible with our current circuit, so we had to back out of the deal. It was, though, great dealing with them. William was great and spent the time reviewing all the attributes of the spa (Hot Springs Sovereign). I was sorry we could not complete the deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,000

Response from SPRING DANCE HOT TUBS
Thanks so much for your review, [member name removed]. We're sorry you weren't able to make a hot tub work at this time. Hopefully some day your situation will change & we can get you relaxing in a hot tub in your backyard!

William R S.
11/2011
4.0
pool cleaners
  + -1 more
The sales person was very knowledgeable about all the hot tubs in the show room. We narrowed our choice down to one hot tub and purchased it that day. We had looked around some before going to Spring Dance and researched hot tubs on the Internet. We felt the price was good and the knowledge and professionalism of all the staff was also good. It did take a little longer than expected for the hot tub to arrive from California, however it was worth the wait. The installers were friendly, informative, and knew what they were doing. The electrician wasn't done with the wiring while the installers were there so we couldn't fire it up at that time. We had a couple of problems getting the hot tub working at peak performance, so we called the store and within a couple of days they sent someone over while we were at work, and it has been running great ever since.
Description of Work: We purchased a 5 seat, salt system hot tub. The price included everything from the retractable cover, steps, start up chemicals, smart deck it sits on, electrical panel, etc. We dug out the area and leveled with crush stone and supplied the electrician.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$9,000

Response from SPRING DANCE HOT TUBS
Member, Thanks so much for a great overview of your relationship thus far with Spring Dance! We really appreciate your feedback and are constantly trying to better improve our timing in getting our hot tubs delivered, instructions before, during & after delivery and any service issues that may occur over the life of your hot tub! We are glad to hear you are satisfied with our work to this point & look forward to a long relationship with you & your hot tub!! Thanks again and we hope you're enjoying the beginnings of the winter season with your new spa!

Joni D.
12/2010
2.0
pool cleaners
  + -1 more
I purchased a Hot Tub from Spring Dance Hot Tubs, Jamison in May 2005. First, they gave us a date that it would be delivered and then called us and gave us another date. We were o.k. with it! Then when the tub came, the closer for the lid was improperly installed. I called them and they had to come out to fix it. When they did that, they put holes in the side of the tub (wood area) that would eventually rot. I called them back about that. He said they would have to order new panels for the sides. Then, we had a problem with the Spadio (It was a joke - a cd walk man in a plastic case that hung on the side of the tub with internal sub woofer). I had a service call in for that problem, they came out and fixed it. Then I started having problems with the heat pump staying on. I would go out and the heat would not be working and the tub would be cold. Called the service department and they came out, they told me I needed a new circulation pump. They replaced that. Now, the tub is out of warranty and it has cost me over $800.00 in repairs just this year. They came out twice and told us we had hard water so put vinegar in the pump and plug the ends up with corks to keep the vinegar in that pump area to clean. We did that. It seemed to work but a week later the lights were blinking again. He came back out and told us he cleaned it himself and he had the proper water flow. He told me because we have well water I would need to put a cleaner through the hot tub (I could use a gallon of two of vinegar and it would do the same thing as a cleaner. I told him to just replace the pump because it was getting expensive to keep having him come out. So, he replaced the pump, told me to clean the 5 filters with a cleaner and run a cleaner through the tub so that it would clean all the piping. Also, he told me to order paper filters for the one pump filter because that one seems to get the dirtiest and I would get better water flow. I purchased two (2) from Hot Springs at a cost of $79.00. I followed his instructions and did just that. I emptied the tub Saturday, December 11 and cleaned it and the filters again, polished the shell and filled the tub. Placed the paper filter as instructed on the grey stem where the pump operates. Turned the tub on and the lights were fine for about two minutes and then started blinking again. I called them and they told me they wouldn't be able to get anyone out until December 17th. I told them my concern about the tubes freezing and the suggested I buy a ceramic heater and put it out there running until they can come or use a small lamp and insert into the inside where the pump is. I opened the bottom of the tub up and all the tubing was frozen. I called another Spa repair Company because I did not want the shell to freeze at this point and I didn't feel safe leaving a lamp burning in the tub until Friday, December 17th. I called another Company and they came out this morning but could not fix it because it was frozen, He built a tent around the front of the tub and has a ceramic heater aimed at the tub until it melts. He will be back tomorrow morning to fix it.
Description of Work: I purchased a Hot Tub from Spring Dance Hot Tubs, Jamison in May 2005. First, they gave us a date that it would be delivered and then called us and gave us another date. We were o.k. with it! Then when the tub came, the closer for the lid was improperly installed. I called them and they had to come out to fix it. When they did that, they put holes in the side of the tub (wood area) that would eventually rot. I called them back about that. He said they would have to order new panels for the sides. Then, we had a problem with the Spadio (It was a joke - a cd walk man in a plastic case that hung on the side of the tub with internal sub woofer). I had a service call in for that problem, they came out and fixed it. Then I started having problems with the heat pump staying on. I would go out and the heat would not be working and the tub would be cold. Called the service department and they came out, they told me I needed a new circulation pump. They replaced that. Now, the tub is out of warranty and it has cost me over $800.00 in repairs just this year. They came out twice and told us we had hard water so put vinegar in the pump and plug the ends up with corks to keep the vinegar in that pump area to clean. We did that. It seemed to work but a week later the lights were blinking again. He came back out and told us he cleaned it himself and he had the proper water flow. He told me because we have well water I would need to put a cleaner through the hot tub (I could use a gallon of two of vinegar and it would do the same thing as a cleaner. I told him to just replace the pump because it was getting expensive to keep having him come out. So, he replaced the pump, told me to clean the 5 filters with a cleaner and run a cleaner through the tub so that it would clean all the piping. Also, he told me to order paper filters for the one pump filter because that one seems to get the dirtiest and I would get better water flow. I purchased two (2) from Hot Springs at a cost of $79.00. I followed his instructions and did just that. I emptied the tub Saturday, December 11 and cleaned it and the filters again, polished the shell and filled the tub. Placed the paper filter as instructed on the grey stem where the pump operates. Turned the tub on and the lights were fine for about two minutes and then started blinking again. I called them and they told me they wouldn't be able to get anyone out until December 17th. I told them my concern about the tubes freezing and the suggested I buy a ceramic heater and put it out there running until they can come or use a small lamp and insert into the inside where the pump is. I opened the bottom of the tub up and all the tubing was frozen. I called another Spa repair Company because I did not want the shell to freeze at this point and I didn't feel safe leaving a lamp burning in the tub until Friday, December 17th. I called another Company and they came out this morning but could not fix it because it was frozen, He built a tent around the front of the tub and has a ceramic heater aimed at the tub until it melts. He will be back tomorrow morning to fix it.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$379

Response from SPRING DANCE HOT TUBS
Member, As a company that has prided ourselves on our customer service & good relationships with our customers since 1998, we are terribly disappointed that we did not live up to our own expectations in your case. We have talked with you offline about your issues & want to publicly apologize for all the things that went wrong in your situation. In our most recent survey, over 98% of our customers were satisfied with our products & services and almost half of our new sales in 2011 have come from recommendations from past customers. We're not perfect- we make mistakes, but we try to make things right when we can. We apologize again for what went wrong in your situation.

KELLY B.
06/2004
5.0
pool cleaners
  + -1 more
THESE PEOPLE WERE VERY PROFESSIONAL. THEY WERE TRUSTWORTHY, KNOWLEDGEABLE, PROFESSIONAL, PROMPT AND GOOD AT THEIR SERVICE.
Description of Work: THEY SOLD US OUR HOT TUB AND ALSO DO THE SERVICE ON IT.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$7,000

Response from SPRING DANCE HOT TUBS
Member, Your report from, oh so long ago, was buried & we JUST noticed it now! Thank you so much for being a valued Spring Dance Hot Tub customer! You've had your tub now for many years (I know you purchased a new cover a year or so ago!) and we hope you love it as much today as you did back in 2004! We appreciate your business over the years!

    Contact information

    2400 YORK RD, Jamison, PA 18929

    www.springdancehottubs.com

    Service hours

    Sunday:
    12:00 PM - 4:00 PM
    Monday:
    10:00 AM - 5:00 AM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    SPRING DANCE HOT TUBS is currently rated 3.4 overall out of 5.

    Sunday: 12:00 PM - 4:00 PM

    Monday: 10:00 AM - 5:00 AM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    SPRING DANCE HOT TUBS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, SPRING DANCE HOT TUBS offers free project estimates.
    No, SPRING DANCE HOT TUBS does not offer eco-friendly accreditations.
    No, SPRING DANCE HOT TUBS does not offer a senior discount.
    No, SPRING DANCE HOT TUBS does not offer emergency services.
    Yes, SPRING DANCE HOT TUBS offers warranties.
    SPRING DANCE HOT TUBS offers the following services: Hot tub sales, hot tub service, infrared sauna sales, Swim Spa sales, sauna sales, rock sauna sales, sauna service.

    Contact information

    2400 YORK RD, Jamison, PA 18929

    www.springdancehottubs.com

    Service hours

    Sunday:
    12:00 PM - 4:00 PM
    Monday:
    10:00 AM - 5:00 AM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM