They're very responsive. I give them A's for price, for professionalism, and for courtesy. They're very good. They don't spray for pests; I just use them mostly for termites. My house has been infested in the past by something called Powder Post; they're Powder Post beetles and they get into old wood. I have used them - you know, like, I just had them out here checking for the Powder Post because it kind of looked to me like they might have been active. You can only see them from the basement, looking up at the floorboards. And they said - they told me how to watch it and how to check, and that they couldn't see anything. But that's a bug in the wood that you don't normally see. Oh my goodness, I've been using them for probably at least five or six years; ever since I threw another provider out. I like them; I think they're very reasonable; I mean, $90 a year. They might charge more now for newer people, but I've been with them for awhile and they haven't upped their prices since I went with them, and they also wouldn't take my contract until they actually treated the house, which was fine. I don't see anything wrong with that because that gives them the assurance that they're not paying for ... My whole experience with them has been good. Yes, I will use them in the future; I still have a contract with them.
Description of Work: This was for Powder Post beetles inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Mark D.
05/2013
5.0
pest control
+ -1 more
The experience was very good. They came in when they're supposed to. I talked to the owner over the phone and he was very responsive in returning my call very quickly. He did make an appearance although he wasn't here the whole day but he came to oversee the work which I personally like. He even gave me a two year warranty in case they come back for inspections.
Description of Work: I used the pest control service of Blue Bell Termite & Pest Control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Ashley K.
04/2010
5.0
pest control
+ -1 more
We didn't end up needing to use them, but I really appreciated the follow up and the help. I'll definitely keep them in mind if we need an inspection/quote/service in the future.
Description of Work: I used Respond.com to get leads on exterminators for a little problem we had in a window sill. Blue Bell was one who contacted me, first via email, then by phone. They were very responsive and helpful.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Brian O.
02/2010
2.0
pest control
+ -1 more
The exterminator did the termite inspection on the house during the inspection process so he seemed like a good company to go with for roaches. The exterminator left several messages saying he was earlky that I did not get and seemed in a bad mood when I did show up at the property on time. He sprayed the house and mentioned a 3-month warranty. When roaches were still seen on the property the owner, John Goldsworthy Jr., assured us that was normal, that they were coming out to die. Despite this assurance and despite the fact that the house was empty when it was serviced (the best time to spray) the roach problem only got worse within the first 6 weeks of living here. John called when there was a problem with payment (his bank had a problem with a good check I ave him) but when I called him back to try and get help with the roaches, there was no response back. I gave up and now am calling another company.
Description of Work: Extermination for roaches in an empty, newly purchased home. The house was sprayed thoroughly. I was hoping it would be the first visit for regularly scheduled work and told them this.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$75
Christine S.
12/2008
1.0
pest control
+ -1 more
This company came out with the home inspector to check for pests and for radon prior to me buying the home. It seemed to go well and no active termite infestation was found. However, when I transferred the contract from another pest control company 5 months later from the previous owners and when they did an annual inspection, the other company found active termites in the garage (within seconds) with significant damage caused from years of activity. For starters, the entire door frame was like paper and the damage was even evident in boards that were stored overhead in the garage. I had the other pest control company treat the property at a cost of $500. When I called Blue Bell they said that I should have called them within the 6 month window and they would have treated the property at no cost (this I admit is a fact that didn't occur to me until after I had the treatment done) I was not expecting a $500 refund, I simply asked that the company refund my $75 dollars since they did not provide the advertised service to identify the active termites, and that by not identifying the termites I lost my opportunity to ask for that cash from the previous owners at the close. The owner of the company's response was to tell me that I had called too late and I had lost my opportunity to recover anything. He was not the least bit accommodating and is definitely not from the "costumer is always right" school of thought. I was disappointed that he wouldn't do the right thing, but most importantly, he missed very active damage that another inspector found within seconds of walking into the garage. Blue Bell's response to that is that he did not know the circumstances of the second inspection and that "there could have been boxes blocking access" when he was there etc... The reality was that the garage was completely empty when the inspection was done and you didn't even have to go into the garage to discover the damage on the door frame. Now I am thinking I should have another radon inspection done. Maybe they missed that, too.
Description of Work: They the home inspection for pests and for radon.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
$75
layla W.
04/2008
1.0
pest control
+ -1 more
Originally they said they found no termites but did a preventative treatment of the property. We found they did not complete the tx on the outside and had to call them back to re-do. A couple of months later we found two spots inside the house with active termites and they re-treated the house in spots. We later found more termites, called them and were told they were "harmless swarms" and not to worry. We did and got a second opinion which found extensive damage and active termites still. They are now not returning phone calls from us.
Description of Work: Contract for termites and treatment of the property. Property had to be treated three times and there were still active termites.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,000
BARBARA C.
07/2007
5.0
pest control
+ -1 more
I am pretty happy with this company. They did forget the first appointment which wasn't very professional. Other than that though, I've been very satisfied with them.
Description of Work: Blue Bell Termite & Pest Control came to exterminate my termites. They drilled holes and filled them with insecticide. They also sprayed.
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Service Categories
Pest Control,
Radon Detection & Reduction
FAQ
BLUE BELL TERMITE & PEST CONTROL is currently rated 3.5 overall out of 5.
No, BLUE BELL TERMITE & PEST CONTROL does not offer free project estimates.
No, BLUE BELL TERMITE & PEST CONTROL does not offer eco-friendly accreditations.
No, BLUE BELL TERMITE & PEST CONTROL does not offer a senior discount.
No, BLUE BELL TERMITE & PEST CONTROL does not offer emergency services.
Yes, BLUE BELL TERMITE & PEST CONTROL offers warranties.
BLUE BELL TERMITE & PEST CONTROL offers the following services: RADON DETECTION & REDUCTION. EXTERMINATION OF WOOD PESTS & TERMITES.