Window Nation Pittsburgh

Went very well.

Excellent!

Very fast very professional

Fantastic!!!

Very well.

It went very well

Fantastic!

Excellent!

Well. Nice crew

We replaced 18 windows. We had the original windows from 1911 still and finally replaced them. The installation took much longer than expected because we continuously got rescheduled after their first day of installation so our original wood was exposed to the elements for over a month. Their corporate office was extremely understanding about why this upset us and guaranteed that if we ever discover damage to that wood they will take full responsibility and fix it no matter how many years later we may find the damage. Overall the windows are nice. We supposedly got upgraded ones, but nothing about them actually screams “upgraded”. The installation crew was very nice and didn’t leave messes all over our home, however, some of the culking isn’t all that cleanly done. I’m also disappointed that they got culk on the glass and didn’t clean it off all the way so now I’m scrubbing every window to try to get it all off. My husband isn’t thrilled with overall quality for the price we paid. Mind you, we even bought windows during one of their huge sales and it still cost us over $1,000 per window. It’s a huge investment and we needed windows, but I definitely don’t think the price we paid was 100% worth it. Yeah, I’d recommend them but don’t buy unless they’re running a special. I can’t imagine the cost if there wasn’t any special going on.

This company is the definition of high pressure sales. The salesman spent two hours going through their "superior products" and professional company employed installers etc etc..it was quite clear the sales person was relying on someone at the other end of the phone to take the generic measurements the sales person just took to work up a bogus estimate.so after two hours of being pressured and shown a bunch of science experiments and not so smooth talk we got a number written on a post it note with the one year estimate..then ten more minutes of blah blah blah to get the 30 day estimate..then 10 more mins of the high pressure today estimate..the today estimate was just about 50 percent of the 1 year ..all with no details on materials..labor..etc..no written estimate to keep..this is a bad way to do business..this is just a bad business...look at their review history it speaks for itself..I wont be hiring them at any time..neither should you

This is to add to another review I've already left because now there is another new issue. Once again my bay window is leaking, about a month and a half after the first bay window leak. I come home to my carpet being soaked, bay seat soaked. curtains soaked, you get the picture. I'm at a loss for words about this company. All I know is I will never recommend this company to anybody. Old issue We signed the contract July 7, somebody came to measure July 14. Everything was going well and initially the windows would be installed mid-August. Then I hadn't heard from anybody and had to email my sales rep August 15. He said he'd let me know the following day. 3 days later I emailed him because I had yet to hear from him. A Week after contacting him I receive an email from the installers saying somebody would be in contact soon to set a date/time for installation. A week and a half goes by and still nothing from the installers. So I email our sales rep again, Sept 5, asking what was going on. He doesn't get back to me until a week later. This is now 2 months since the contract was signed. The windows were installed Sept 21-22. THEN November 18 we notice our bay window is leaking and now the wood is stained and warping. Emailed sales rep that night. He answered right away and said he forwarded it on to customer service and if we hadn't heard from them in 3 days to let him know. We got a call on the 4th day saying somebody would be out to the house to check it out, from the outside. They recaulked/resealed the bay. However, the damage is done. The installation manager called a week and a half later asking if water was still getting in. We said yes. Then he asked for the pictures of the leak, I sent them the next day. And now we wait to see if things get resolved. ^ They came and sealed it because they didn't do that the first time

We signed the contract July 7, somebody came to measure July 14. Everything was going well and initially the windows would be installed mid-August. Then I hadn't heard from anybody and had to email my sales rep August 15. He said he'd let me know the following day. 3 days later I emailed him because I had yet to hear from him. A Week after contacting him I receive an email from the installers saying somebody would be in contact soon to set a date/time for installation. A week and a half goes by and still nothing from the installers. So I email our sales rep again, Sept 5, asking what was going on. He doesn't get back to me until a week later. This is now 2 months since the contract was signed. The windows were installed Sept 21-22. THEN November 18 we notice our bay window is leaking and now the wood is stained and warping. Emailed sales rep that night. He answered right away and said he forwarded it on to customer service and if we hadn't heard from them in 3 days to let him know. We got a call on the 4th day saying somebody would be out to the house to check it out, from the outside. They recaulked/resealed the bay. However, the damage is done. The installation manager called a week and a half later asking if water was still getting in. We said yes. Then he asked for the pictures of the leak, I sent them the next day. And now we wait to see if things get resolved.

9 windows were installed without issue. the 10th window, which was the big picture window was originally measured incorrectly. it was too big for the opening, so they had to order another window. luckily, they didnt remove the old window first. after waiting 2 weeks, we had to call to find out what was going on. the scheduling girl asked if they could come to install it in another 2 weeks, which would have been a month later. we said no, so they scheduled it for the next day. it took the installers about 2 hours to remove the old window...very heavy wood...all one piece. when the new one was in, there was about an inch and half gap from the top of the window to the frame...i thought that was way too big of a gap. the installers (two different crews came) said that while that gap was a little more than what they liked to see, it was still ok. Window nation didnt offer me any money off for waiting or the window that a bit too small. the install crews that came were EXCELLENT.....the guys knew what they were doing...very nice, professional, skilled.

Installed a couple weeks earlier than expected. Friendly sales and install staff. No issues. Honored Angles List discount in addition to advertised deal.

While we understand the benefits of cost-savings that come from a system like that which Window Nation has put in place to maximize sales (like requiring appointments be scheduled within 5 days, massive discounts for same day purchase, insisting both husband and wife/all homeowners be present, transitioning non-same-day customers to central sales), we prefer to deal with more personalized, customer-centered companies when it comes to our home projects. We were quite clear with our initial connection (an unsolicited door-to-door salesman) that we were not looking to purchase windows until next summer and were reassured that the quote would be good for a year (true, perhaps, but certainly mis-leading given the massive same-day only discount). I also communicated very clearly that we would definitely not be making any same day purchases since we always get several quotes for any of our home projects. I was clear that I was not available for an appointment for two weeks, but was required to go through a charade of rescheduling twice in order to procure an appointment that actually worked with my schedule on my initial desired date. On the day of our appointment, we were made to feel horrible for (1) "wasting" the time of the salesperson for a precious Saturday morning appointment if we weren't going to make a decision before he left our home, (2) that we had no option to buy windows from him the moment he left our house (forced to go to central sales), and (3) that his boss was going to be upset. We liked the windows and they clearly have capable sales people, but we don't appreciate the way they do business, so they won't get ours. If you do go with Window Nation, brace yourself for a HARD sell.

Everything went smoothly and I was very pleased from beginning to end of the process. John came for my free estimate and was very nice, knowledgeable, and understanding. After I signed all of the necessary documents for my window replacements, John was very helpful and told me to contact him directly with any questions I may have. Anytime I reached out to him with a question, he had an answer that helped me understand the process and what was happening. He had informed us that the entire process would take about 6-8 weeks, which was an accurate range. John came out on July 8th. After he measured the windows, a professional measure technician came out on July 27th to double check the measurements John had originally taken. John and I touched base to confirm the types of windows I wanted after the measure tech completed his job, in order to confirm my order would be correct the day of install. I received a call on August 24th to schedule my appointment for installation. The windows were installed on September 7th. The overall process took about 9 weeks, which was a week later than John had originally said but it was still an accurate estimate of time in my opinion. My only complaint would be that I did not receive a time frame of when to expect the installers. I called customer service the day before to ask about a timeframe and was told I would get a call the night before the install and they typically show up between 8 and 12. I never received a call before, but they showed up around 8:30. The installation only took until about 2:00. Russ and his crew were very professional and cleaned up any mess they made. They completed a walk through before AND after the installation took place in order to confirm everything was correct. Overall, Window Nation was great and I would definitely recommend them to anyone.

Good, they did a wonderful job and they look great

Very well, happy with service and installers

They were done quickly and reasonably priced. They helped with financing as well.

Vytex windows are beautiful. Removal and installation was horrible. Wrong windows ordered, hole in LR wall, scratches on hardwood floor, chips in granite counter top, broken marble windowsill. windows installed incorrectly, broken trim and the list goes on. No response from Window Nation customer service until a negative survey was completed. To get action had to threaten with a lawsuit before calls were returned. 3 vacation days used to accommodate various people to review damages. Finally the Vytex people came and are scheduled to remove and reinstall several of the windows and make necessary repairs to others. Found out 3 months later the installers were not actually Window Nation employees but sub-contractors and the sub-contractor is responsible for property damages. Window Nation is only responsible for the windows. It's been 3 month's since the original install and still waiting for resolutions.

From the sale to the service to the follow up, we were thoroughly impressed by the people we encountered with Window Nation. The sales rep spent nearly 3 hours with us, explaining all aspects of the products available and what would work for our budget. The installation was flawless and done in hours, not days. The installers were extremely courteous and respectful of our home. The follow up by customer service has been outstanding and even the company owner stopped by our home to be sure we were happy with the work done, truly remarkable!

The installation went very well. I did go past what the salesmen had estimated. The workers were helpful and polite. There were a few small defects that needed corrected after the fact but they sent someone over within 1-2 business days and fixed the issues.

Went well, customer service was great, happy with the products etc

Window Nation provided us with a wonderful buying experience. Paul Panty, our salesman, was attentive and personable. He made every effort to get us a good deal. The installers were on time, clean, and courteous. They left our home as they found it, only with much better windows. I would recommend them highly.