Window Nation Pittsburgh

Great experience from the salesman to customer service and especially the install team. Sergio and his crew are amazing.

Short answer (tl;dr): The company has no customer service and does not stand by what they sold you. If you have any issue, expect the company to ignore you and run off with your money, refusing to even talk to you. This review is about their inability and unwillingness to fix problems and mistakes. Sales and install itself went well. Lovely windows and a great installation crew. However, I have 70+ inch windows in height and replaced all of my windows in my house to have a consistent look throughout. 4 of the 16 windows were installed as 36 inch windows. So 4 of the windows have horrible large blank areas above and below the window. In addition, one window never showed up so only 15 of the windows were installed. One of the windows was also installed with about an 8" tear across the screen, rendering it useless as a screen and now I can't open that window. I hoped to get these issues fixed but I cannot get ANYONE at the company to even acknowledge I exist. They cashed the check and now won't return calls or emails. They were installed July 7 and I promptly notified the sales person I negotiated the contract with who forwarded my concerns. Never heard anything, so I contacted the customer support where they were asking to report any issues with the installation. I got generic responses of they strive to answer within 48 business hours. I've tried 3 different times, never getting more than a response that I will hear back within 48 hours. Again, reaching out the sales, they supposedly escalated it to their manager. But still, no response. The company they buy the windows from did finally call me almost a month later to say the window showed up and to schedule the install. I expressed my concerns to them, they also didn't understand why the wrong size window was installed but heard my complaints. The last window was installed - but it is aggravating to have paid in full in cash then not even be able to get a response from their customer service to even acknowledge that they were reordering the window to get it replaced or how long I should expect to wait for the window to arrive. So at this point, I've contacted the sales person twice, who forwarded my concerns and then again supposedly engaged their manager. I've heard nothing from those engagements. I've reached out to their customer service 3 times, only to get a generic message that someone will contact me within 48 business hours but never got any response. I've also engaged the manufacturer of the windows and got no where. I would rate them a 0 if this let me but 1 star is the lowest it goes. There is a complete and total lack of any customer service or ability of them to stand behind their product. These are what I would call a minor issue and I can't get anyone to acknowledge me as a customer. I hate to think what I would be going through if I was having water damage. To be clear, it's been 1 month and 10 days since the install and since I've been trying to get them to respond to me and show that they have any customer service at all. To date, I have not gotten anything. I still have 4 windows I paid for installed with smaller windows that makes the aesthetics of the house look poor and personally would be a negative as a buyer if I was looking to buy this house. I have 1 window I can't open because the screen they installed has a huge tear and is not capable of keeping bugs out. Basically, avoid this company at all costs. If you manage to have no installation problems, great. If you have any installation problems, don't expect them to fix it nor expect them to even care to hear about it. They are just there to take your money - once they have you on the hook for the money, they don't really seem to care about their service. I gladly would have went with a competitor with an inferior product or a more expensive product to have received any customer service at all. I would suggest anyone looking to get windows does the same. There is a warranty, but if I can't get them to even respond to me now, it makes the warranty useless. I've given them over a month to even acknowledge the issue and try to make this right but I can't even get a response from their customer service or apparently any of their management. At this point, this review is more than a tirade about not accepting that mistakes happen. Mistakes do happen - this is about the company being unable and unwilling to fix their mistakes. To expand on each rating: Overall: Avoid this company - their lack of customer service or ability to fix mistakes means you could end up stuck with thousands of dollars to get someone else to fix their mistakes. Price: Not the cheapest quote when I was shopping around but certainly not the most expensive - I would have said they are a good price point for the quality of window. Quality: The windows themselves, have a good quality. However, "we measure 3 times for a perfect fit" ended up with multiple different measurements and the wrong size window being installed. So obviously the quality control here and measuring multiple times is bogus otherwise someone should have said, wait we sold a 70" window and measured 36"... That's not a minor variation, something is wrong! So yeah, the quality overall is lacking when you can install obviously torn screens and windows that don't match initial measurements. Responsiveness: I'm still trying to get a response, 1 month and 10 days later. The responsiveness isn't just abysmal, it's non-existent. Punctuality: When initially selling and them arranging the install, they showed up pretty much exactly when they said they would. So, they were punctual. But it means nothing if you can't even reach them to schedule something. Professionalism: Sales person and install crew were awesome and professional. Would have recommended both. However, the overall professionalism is horrible considering I can't even get a response and they don't seem to be willing to back up what they sold me. My view on the company is permanently damaged at this point and I will no longer be using them for my follow on projects that I originally planned. Which is also a negative, because it's less likely to have a consistent aesthetic look now that I have to go to competitors. I'm still chasing them to try to get my issues resolved, but I feel like I mostly just flushed a significant amount of money into the toilet.

Great! The guys were courteous, informational, professional and personable! Windows look and operate perfect!

Window Nation did an excellent job from the sale up through the installation! We are very pleased and would definitely recommend them!

Very well. Install team were professional and it was obvious they knew exactly what they were doing

Was on time the day of installation ,cleaned up afterwards , and did a good job installing the windows.

The installers were extremely professional and cleaned up after the work was done. I'm just having an issue with my sliding door not locking and a broken screen. I was contacted immediately and someone is scheduled to come out

Working with Window Nation was easy from start to finish. We needed nine replacement windows in our 1980-era home. Of the three companies we interviewed for the job, Window Nation had the most competitive price. They met every deadline that they promised throughout the process. Installation was done in one day with a crew of two workers. They cleaned our yard and street quite well before they left our property. We have had the windows for approximately one month, and we have not had any problems with rain leakage. It is summer as I write this, and we have noticed that the air conditioning seems to be more effective in the rooms with the Window Nation windows. The windows are good quality, and are a great addition to our home.

The salesperson was excellent and helped us make the best decision and best product. Did not pressure us at all and explained every step and the quality of each window. The windows where completed on the time frame and installed. The installation team was professional and do an excellent job and it was surprising on how fast they put the new windows in and completed the job. Had other windows replaced in the house by another company years prior and the window nation quality is so much better and cheaper and I had 2 more windows replaced and the quality is 10x better. Will have window nation replace my remaining windows and would recommend to anyone.

Fantastic! Installers did their job well.

Great the window installers were fantastic cleaned up perfect

From sales to installation, everyone was very friendly and knowledgeable. Installation itself for several window was only a few short hours and everything looked incredible when they were finished. They completely cleaned up after themselves an respected my house like it was their own.

Fantastic. The team was polite, professional and finished the job in a timely manner.

Installers showed up on time. They were polite and professional. Windows looks great. They cleaned up after themselves when they left.

It went fine after a schedule problem, work was done professionally and looks great.

Eric was my installer. He arrived on time. Was very professional and did a great job. I would definitely use Window Nation again.

The quality is good and installation team did a great job. The company itself lacks communication and accountability. The project was delayed over a month and I was not notified until I reached out for answers a week after. They had to come out a second time as they did not have all the items and made an assumption on my behalf that I wanted it that way. I had taken off a day of work for the entire job to be completed, wrong assumption that I wanted to rearrange my plans for them to come yet another day. All we got when I reached out each time was an “sorry about that, have a great day.” While the quality of the windows is good I would hate to see anyone else go through the headache we did to get the job completed. After this experience we will not be using the company again for our other 2 doors we intend to replace.

Very wellCommunication from Window Nation was continual throughout the process. The installers were on time, professional very personable. Completed the work quickly with excellent craftsmanship.

The workers were efficient and did a high quality job

Very pleased with the installation and the installers who were very good and very profesional. We have a bi-level house and only did the upper level windows, When these windows are paid off, we plan to have Window Nation do the remaining windows as well. Spoke with Hamaad earlier today on a survey.

Excellent! We had great service from the representative Joshua Porlier Jr coming out and giving us a detailed service of window nation and to the window guys coming and putting our windows in. Great work all the way around! Highly recommend.

As I stated this is the second time we have used Window Nation. First time was 2 years ago we did all our front windows as many were damaged from a micro burst. Since we had a great experience and liked the windows so much we decided to have all the rest of the windows replaced. We had great installers and attention to detail was great and if I need windows or know someone that does I won't hesitate to recommend Window Nation!

Bought these Windows had one window that did not close right. They responded right away. Made appointment came right away, on time and fixed window in 1 min. Highly recommend this company got whole house done and love, love my windows. They are beautiful.

It went very well. It was an ugly rainy day and the team replaced many windows without complaint or weather concerns. Hamaad M. told me to mention his name when submitting this review.

It went well. Work was accomplished in one day.