Zacharia Roofing

I purchased a home and knew it needed a new roof. It was basically holes held together with some patches. Brad was recommended to me by a friend whose roof he had done several years ago. Ultimately I had three companies come out to give me estimates. Brad's estimate was the shortest, but was the only one to include a dozen photos documenting the condition of the roof. When I asked about several of the items included in the other estimates Brad's reply was short and to the point: "FLUFF." He pointed out that several of the items on the other estimates were not even applicable to my roof--it was a standard cut & paste job. Despite the lack of fluff his estimate came in *considerably* lower than either of the other two. Brad & his crew completed the roof and coating over two days (it's a big roof!). I took the water-damaged second floor ceilings down shortly afterward; since the joists are exposed I can verify that over the last two months there have been no leaks or problems. Obviously longevity is the big issue for roofs, but I'm totally happy with Zacharia Roofing so far and have a recommended them to a new neighbor and a good friend.

They got the work done quickly and they're easy to work with. We had a little trouble getting the scheduling down. They could have better communication there.

I seldom write comments of complaint, but I was sadly disappointed with my experience with Zacharia Roofing. On 11/08/12, I contacted Brad Zacharia via email and requested an estimate for repairs that I needed for my front porch. In my email I described my home, my neighborhood, and listed the exact repairs needed. My porch roof was of major concern. I also asked that the repairs be itemized on the estimate. Mr. Zacharia responded promptly, however instead of an appointment for an estimate, I received an email that upset and angered me. I found the tone of the email inappropriate and condescending. Included in the email was a short background of the roofing business, followed by portions of a study made by the Philadelphia Inquirer regarding roofers with criminal backgrounds in the Philadelphia area. I simply asked for an estimate for my porch??? I am sure that Mr. Zacharia surmised from my email that I was shopping for an affordable price. Following is a portion of Mr. Zacharia’s email: “If you're shopping by numbers than that wouldn't be for me. I'm not cheap. I'm good at what I do and you have to pay for that. I do not beg for work. I have too much of it. Too many people ask me to work for them and I can't do it all so I turn down ones I don't want…I'm here to help people that need help but you have to take it more seriously than you did. You have to take an interest in who you're hiring and what they are doing. Just asking for a price is not for me.” I was suprized and ofended to hear that as a consumer, I was not taking my repair project and quot;seriously.and quot; I was also puzzled as to why a company that has “too much work” would find the need to advertise on Angie’s list? In light of today's economic situation, I was sadly disappointed that a company representative would respond to a potential customer with such insensitivity and total lack of civility. Improved customer service should become a priority for this company. Clearly, Zacharia Roofing is not for me!!!

After seeing the ratings for Zacharia Roofing here on Angie’s list, we gave them a call for a roof inspection when we were in the middle of purchasing our house a year ago. Brad came out and gave a detailed report on its condition. He thought we could get at least one more winter out of the roof. He provided a competitive price for a new roof when we were ready. Fast forward to Sept. 2012. It was now time to get that roof done. I contacted Brad again and he retrieved the estimate that he had given us last year. All the information was current and the pricing was adjusted as we had a skylight we wanted him to install for us. We have a low slope roof and chose to have a modified roof installed with the aluminum coating to cut down on the cooling costs in the summer. The project was completed without any issues. Brad has communicated very well and in a timely manner during each phase of the project. The area was left clean and they hauled away any debris that they created. Pictures of our old roof as well as the new one were sent to us by email so we have proof of the work that was preformed. All in all a very satisfying experience. We will use Brad and his wealth of knowledge again in the future and definitely recommend him.

They returned my call promptly and came out the same day to complete inspection of the roof. With total honesty and integrity, he confirmed that no work was needed at this time. I truly appreciate this honesty and will definitely use Zacharia Roofing in the future.

I'm a bit late in getting this review up but I wanted to be sure the work completed was good. Had a roof leak after heavy snow then ultra-cold weather froze downspout forming ice dam on my flat roof. Water had nowhere to go so seeped under old roof. This was a Sunday and I was home at the time so was able to mitigate ceiling damage with a couple of pinholes to let water drip through. Called Zacharia Monday and asked him to come out to assess roof and give estimate for snow removal and new roof if necessary. My roof was about 20 years old so I knew I was about due for a new roof. Zacharia was busy but did manage to come out within a couple of days to clear roof of snow and free up downspout of collected debris. For this the charge was reasonable (about $150...it was a cash deal and I can't remeber the exact price...may have been $125). As for the condition of my roof he was surprised it had not leaked sooner as it was just a single layer, traditional roof meaningit was a cheaply done roof that the roofer had cut corners in the number of layers. For a new single membrane 'rubber' roof (Certaineed STA modified roof), aluminum topcoat (to reflect summer light and heat) and new domed skylight (the kind where you can gain entry to the roof via the skylight) the charge was $2650. My home is a standard issue 'Parkwood' home so the roof size was approximately 650 sq ft. Zacharia was prompt in following up on clearing my roof and then installing the new roof...maybe because I was getting a full roof?? The one minor glitch was with the domed skylight. Zacharia likes to install a chain on the dome so that when it opens it doesn't open so far that it crashes backwards onto the roof and breaks. He did not have the chain on-hand the day of the roof install. He said he'd be back 'later' when things got slower. To his credit he did call me later that evening to explain this and, true to his word, they did return within 2 weeks to install the chain. This past fall I gained access to the roof to sweep it and clear any debris from the downspout. The roof looked to be in excellent condition. As for ice dams: I'm sure I am still getting them as my downspout was frozen solid last week but my roof has not leaked. I plan on getting a heat tape wire for the downspout. For the work performed feel the value was good to excellent. I wouldn't hesitate to recommend this roofing company.

I contacted the company regarding installation of a skylight. Since the skylight I wanted had to be special ordered and I needed to have an electrician as well as Mr. Zacharia's installation of the skylight, I decided it was going to be more costly than I had anticipated. Mr. Zacharia was extremely patient, answered all my questions and was extremely helpful. If I have a need in the future for his services I would not hesitate to hire him.

Very well. Job was done for the estimated cost, cleanly and on time. The team was courteous and unobtrusive.

I needed a new skylight and called Brad for an estimate. After his inspection he advised me that I needed a new roof and emailed me pictures of the damage. The roof was close to 20 years old so no surprise that it was time for replacement. Brad laid out my options very clearly and provided pricing in the range I expected to pay. Services were delayed for a couple of weeks due to the weather but Brad was great about keeping in touch and letting me know when I was on the schedule.Overall, a great experience dealing with this company. Professional, courteous, and a job well done at a reasonable price. I would recommend and use again.

I received a call from a restricted # a while later around 9:30 pm. (I do not answer restricted #'s, especially at night). The message said that they only do flat roofs, and would be around to look the next week. I found their card laying on my porch floor with nothing written on it. I received another call, also at 10 ish PM a few days later that said that I didn't get back to them not in a professional attitude. I decided then that I did not want to deal with anyone that can't be civil and professional.

I highly recommend Zacharia Roofing. We needed our flat rubber roof re-coated, but we also had a drainage issue on a rear addition. I met with four companies, including Zacharia, and received four different opinions on what I needed, from basically a new roof to nothing. But the only work appraisal that made any sense to me was the one outlined (and actually drawn) by Brad Zacharia. Because the price was in the mid-point of those estimated and the work was consistent with what I believed was necessary (re-sloping the roof so that the water would actually go down the drain - another company wanted to make the drain bigger...how the water would get to it was beyond me), I chose Zacharia. They promptly scheduled and performed the work. Since I did not make it onto the roof while they were performing the work, Brad took pictures and showed me exactly what they did.

Called about six weeks ago to request an estimate. Kept getting a strange tone when dialing so sent an email telling him about the phone issue and asking for a call. Within a couple of hours got a reply email that his phone was fine. Followed a few minutes later by an email that I was indeed correct about his phone and he'd call me that evening. At 10pm he called. Said he'd have to get back to me "next week" about scheduling a time for the estimate. Went on to find another contractor to perform the work. Zacharia called me last week (six weeks after my initial call) asking if I was still looking to have work done. Needless to say, I was not. Zacharia Roofing took a lot of time to list on their website all the ways they are better and more professional than the competition. I might suggest they spend a little less time on their website and a bit more time on providing decent customer service.

He was very prompt returning my phone calls and my concerns. It took him a little while to get to my roof, a little over a week. he said it all depended on the weather and I was ok with that. My roof was NOT leaking or anything prior to this so it is really hard to judge the quality, but as far as I know the work was done and he was proffessional. I would use him again.

We used Zacharia when my neighbor and I decided to re-roof our adjoining row houses. Zacharia gave us a prompt, fair estimate, and repaired the roof based on our schedule. We will definitely use him in the future.

I got three estimates for my roof work-and three different opinions about what needed to be done to fix the leak. Zacharia Roofing recommended the least amount of work(and thus was the least expensive)so I went with them and just had my roof coated. I had been told by one company that I needed a new roof-or at minimum, a new back half and a new rain box($750-$2000)and by another company that I needed new rubber($500). He showed up on time, did the work quickly, and so far the roof hasn't leaked again-all for just $300.

I actually never met him (I left him the key to complete the work) which is why I put an N/A under punctuality, but he was responsive and always returned my phone calls promptly. He gave a fairly detailed written description of the work that needed to be completed. He stuck to his estimate. I would/will use him in the future for my roofing needs.

He came out right away to check out the problem. He was very responsive by phone and helpful in terms of educating me and making suggestions.

Totally reliable.

This job seemed to take all summer. He always returned my calls promptly. We also used email to communicate. He kept me informed of the project and it's costs all the way through. I never had to wonder if he was coming back for the job. This was a tedious and drawn out project due to Velux and we had to wait on materials, but Brad was committed to finishing the job.

My call was returned quickly, and the work was performed the next week.

I contacted him after receiving two estimates from other roofers. I was impressed by his thoroughly informative consumer-oriented website, www.zachariaroofing.com. It even links to the City s database of lawsuits (so you can check out a contractor's history). He responded to my initial contact, an email, within a couple hours and followed up with a phone message at 7:30 pm that evening. After some telephone tag, we connected. He came out the next day for an estimate. He picked up on the points mentioned by the other contractors, but offered the most reasonable solutions. He seemed interested in making sure we thoroughly understood what we were asking for and what we were getting. He came when he said he would, and was courteous. The whole process, start to finish, was done within a week.

This was the 2nd contractor I went with. I had been waiting over 2 months with the other contractor. Brad was very responsive. My job got delayed one week when his baby was born, which is totally forgivable! There was confusion over what exactly I wanted done, since he never actually came out for an estimate. I sent him photos of the job and we conversed over email. I wish he had been more explicit is exactly what he was going to do, and asked me more questions. Because of this, he didn't know I wanted to replace the gutter (and downspout! I didn't realize they were two separate things...). But, he went out to the roofing supply place and was very accommodating with my request.