Imperial Cleaning Solutions Inc

unknown

It was good. They were very friendly, professional and courteous. They also cleaned up after themselves. We will definitely use them again.

pports my confidence in this company.

They came out and estimated. They gave me some good advice and informed me that I didn't need to go the route that I originally thought.

I needed to have a portion of my basement remediated for mold per the home inspection report/agreement of sale. The first estimate I received came in at $1,860, which seemed excessive for a small portion of the basement. I then joined Angie's List to find other providers, and Imperial was one. Their pricing was the most competitive, and I was very pleased with the service from the time I phoned them for an estimate to getting the work done. Everyone was very professional, on time, and they did a very good job at a fraction of the first estimate's cost.

Very pleased with service from these guys. We had an appointment for carpet cleaning scheduled for next week. We received a call from the furniture store as we just purchased a new bedroom set which was being delivered tomorrow which is actually today. I wanted to clean the carpets first before puttin the new furniture in. Imperial made it happen! They were able to come out after their last appoint which was after hours to clean the carpets. The technicians were amazing. They worked very hard and did a wonderful job. They went the extra mile and they didn't have to. Now I am one happy customer, the rugs look utterly amazing. In fact they even look brand new. I couldnt be any happier.

Now that winters approaching and turning the heat on we decided to have our air ducts cleaned. Imperial was out within 2 days of our call. When we turned the heat on you could smell like a burning smell since the heat hasn't been used. Now that imperial did a great job cleaning our vents that smells is gone. The guys who came out were very well mannered and very professional. After the winter, I will be calling them back for carpet cleaning.

I found an ad in the clipper magazine for Air Duct Cleaning. I purchased my home just about a year ago and never had my vents cleaned so I figured it was something I should look into. I called Imperial to get some more information and try to get someone out to clean the vents. The office staff was very helpful with some information and they were able to have a technician out for me within 2 days. The technicians arrived on time and performed an inspection in the system to tell me what needed to be done. They technicians were great and explained everything in detail so I would understand just what they would be doing to get the system cleaned. During the inspection the technicians discovered some water sitting in one of my vents. There was also mold in the vents. The techncian extracted the water from the duct and also did a mold treatment to get rid of the mold and also to help prevent this problem in the future. In my eyes the technician went above and beyond and handled everything perfectly. I couldn't be happier with my overall experience from dealing with the office staff and also the technicians as well as a wonderful job well done. Since the cleaning was done I no longer have a musty smell in my home which had to be coming from the vents. I would reccomend this company to anyone who needs their vents cleaned. If you are looking for a good, honest and reputable company Imperial is the way to go. I will use this company again for future air duct cleanings.

Scheduling an appt was easy. Receptionist was quite professional. I was told technicians would arrive between 8 and 11 AM. I received a reminder call the day before. The morning of, I rcvd a call at 8:20 AM that the technicians were on the way and they arrived within ten minutes of the call. Both technicians were in uniform and were friendly. Neither technician removed shoes or put on covers before walking through my home. The lead technician did a test of my grout... he was able to get it cleaned and it looked very nice. The tile floors are six years old and had never been sealed. He said no seal actually would make my price lower because he would not have to strip the grout, assuming the soil stains could be removed. He also hoped he could clean it without having to recolor the grout, as the recoloring would add and quot;significant expense.and quot; Next, he needed to use a camera to get an estimate for my dryer vent cleaning. I was surprised that he confused my oven vent for my dryer vent (they are on different exterior walls and on different levels of the house). My vent had not been cleaned in six years and he said it was completely clogged, and would need to be cleaned with a spinning brush on a snake (could not simply be blown clean). The estimate: $211.80 for 11 ft dryer vent $613.60 for 300 sq. foot grout cleaning and sealing (this included my $75 off coupon) I told him both prices were too high, based on others' coupons I'd seen in the Clipper magazine. He laughed when I said I hoped I could get the grout cleaned for $200, and the vent for $100. I told him and quot;No problem, I'll keep your estimate and call you back if I can't find someone lower.and quot; At that point, he called his boss. His boss said he would use online coupons and a new customer 10% discount and match the coupon from a competitor I saw in the clipper. They went to $85 for the dryer vent and $415 for the grout. With simple negotiation my price went from $825 to $500. It still seemed high to me but they were there and I hate having to miss work for these appointments so I agreed to complete the work. They moved my furniture for me, and were professional. I was surprised when they asked me to use my own towels to absorb the chemicals and prevent them from reaching my hardwood floors in the doorways (they said the cleaner is organic and I could wash the towels and reuse--but still, this struck me as a supply they should have had). They cleaned the dryer vent, I guess, though it is hard to know and they did not show me any evidence of what they removed. I did notice that they did not vacuum behind the washer or in front of the dryer, but they did vacuum the lint behind the dryer. After they were done, I asked them why the coil was so long going from the dryer to the wall. The lead technician agreed, saying that it should really be cut so there is just enough give for pulling the dryer from the wall to clean, but not so much to create a fire hazard. He said I should cut it. I said I wasn't comfortable cutting myself and re-inserting in the wall, and asked if he could help me. He then said it didn't need to be cut and it was no problem to leave it long. I called him out on the discrepancy and he said he didn't mean to say it was a problem. Basically, he wanted to leave, but I did not get the feeling that I could trust his advice. I also asked him about a rough estimate for power washing my exterior stucco and metal trim. He said power washing would stain both and I should not power wash. I should paint stucco. He had no recommendations for how to clean the metal trim, which is odd bc it has been cleaned very nicely by other cleaning companies. He gave me a 20% off coupon for and quot;next timeand quot;, but I am not sure I would use this company again. The tile grout looks pretty clean... not perfect, but he told me it wouldn't be before he started the job. Overall this experience was and quot;fine,and quot; but not great. This is a company that is used to working with insurance companies, so prices for individual homeowners are quite inflated. Be prepared to negotiate.

I contacted them regarding the cleaning, they originally quoted me around $700 for both jobs. After some negotiating, he presented me with a quote of over $500 for both jobs. I still believed the price was high, but after some pushing from the salesman, I agreed. He requested half down. I provided my credit card and they went ahead and charged the card for $250 on the 11th of April. He said that they would be able to clean the ducts anytime I requested, but the power washing would have to be done when it is not raining. I still had questions regarding the pricing and feeling like this was a bait and switch. I have tried to contact them six times to get an explanation of the price differences because it just doesn't seem right. Every time I call they tell me that the supervisor just stepped out of the office and will call me right back. I still have not heard anything. I have now requested a refund from them and have yet to receive that. I am being forced to contact my credit card company to have the charges reversed.