Diamond Kitchen & Bath

For the last year, my experience with Diamond Kitchen and Bath has been nothing but a complete nightmare! Diamond Kitchen and Bath were very quick to take my money. However, a year has gone by, and I’ve neither received the items ordered nor my refund of $2004.48. Diamond Kitchen and Bath never communicated to advise that my items were available for pickup. Since more than several months went by and I had not received the items ordered nor any communication from Diamond Kitchen and Bath, I canceled my order. A complaint to the owner regarding the months of communicating with their sales representative without success to obtain my refund fell on deaf ears. After several months passed, the owner, Michael Reisbord, called me and advised me he was refunding my money in full. However, he has reneged on his agreement to do so and told me to take him to small claims court. Just a warning to anyone thinking of doing business with Diamond Kitchen and Bath or Michael Reisbord be forewarned.

Diamond did a terrific job. This is their second project with us; the first was our Master Bathroom. I would would absolutely use them again, and am happy to recommend them to everyone.

It went great. Demo was quick and clean. The huge showroom made choosing finishes a breeze. The quality of the products and the craftsmanship of the installation couldn't have been better. I have a 2 bedroom condo in Philly which was built in 1974 basically was never remodeled. My designer Mike helped me make smart choices but it was my project manager Serge that made the difference when issues came up. His vast knowledge help me pick a plan B when a glitch arose. Communication was great, I never had to wait for answers and had no problems reaching the person that I needed to talk to. They took my home from crappy to happy. I consider it a lucky day when I walked into Diamond's showroom.

Diamond Kitchen and Bath has re-done our kitchen and 2 baths. Excellent workmanship and goo price. Had a problem with the tub faucet that Diamond installed 4 years age. Sent Diamond and email on 5-17-15. Paul readjusted the tub faucet on 5-18.15. Diamond Kitchen and Bath are wonderful.

It's been several years now and basically the design looks good. However, there are issues which continue to crop up. Diamond installed an enormous Oceana spa tub that we are unable to use. Our water heater has a capacity of 50 gallons which barely fills the tub to the level of the jets. The capacity of the water heater should have been factored into the tub selection.The water heater provides water at a temp of 102 degrees, yet the jets blow air that is the ambient temp of the crawl space ( 70 degrees). Thus the water is quickly cooled and creates a very uncomfortable sensation.Diamond came out several times, but the issue was never resolved to our satisfaction. The Canadian manufacturer provided zero support! The vessel sink and cabinet were mis-measured with regard to the plumbing.,Their solution was to partially embed the vessel sink into the surface of the granite counter top. Their mistake changed the desired design feature of the sink. In hindsight it was our mistake to accept this. The bathroom light fixture needed to be replaced due to breakage by a cleaning person. I found there was no metal receptacle box installed behind the fixture...just a wire hanging out. I find this unacceptable and unsafe. The toilet that was installed was a Caroma Adelaide, a very fine water conserving toilet. Except that parts are not locally available ( Weinstein AND Grove Plumbing supply) Embossed on the underside of the toilet lid is parts info and a parts number for a crucial valve seal.(M5 750017).....except the guts of the provided toilet are different from the embossed info...as if the toilet was canabalized. Much of what they did was fine. The tile work was beautiful. However, issues continue to crop up and are not about normal wear and tear/maintenance.

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24000 Second time using Diamond Kitchen and Bath - this time we are doing the entire project with them ( master bath ) - We picked everything at the showroom - cabinets , tile , granite etc. - they made is seam so easy yet again - The design they came up with looks great on paper cant wait to see it come to life - ill post after the project is done - we will be starting at the end of the month - I will post comments and pictures when we are done with the project in January

Good, very informative, just odd not receive a call when they came in.

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Mike and his team did a great job with the design of the new bathrooms, the demolition for changes to the layouts, and installation of all of the new features. Work was done on time and as promised. Quality of the job was excellent and I would (and have) recommend them for similar work. I don't recall the total cost but they were not the lowest price I obtained - the quality of previous jobs I had seen and the feedback of the homeowners influenced our decision to go with Diamond. Still happy with the results!

We recently had our kitchen totally remodeled by Diamond Kitchen and Bath of Huntingdon Valley, PA and love it. Planning and selecting all the many elements was made easy with the expert help of Nick and the staff. Nick was always accessible and patient, was able to interpret any idea that came up, answer whatever questions we may have had, and guided us throughout all our decision making. When a problem arose with our backsplash selection, it was quickly dealt with, without any difficulty. The expert craftsmanship of Alex and his associate, and their attention to details as they planned, cut, and installed was outstanding. They were efficient, worked neatly, and were punctual. We are confident that selecting Diamond Kitchen and Bath was the right choice for such a large and important undertaking.

Originally we worked with Diamond Kitchen & Bath when my parents wanted to remodel their kitchen, which was really outdated. We called to set up an appointment and Nick came out to the house, he was great to work with - showed up on time, took time to go over all of their options and even did a design on what we discussed. Both my parents and my husband and I were really impressed with the professionalism that he delivered on first meeting. Before he left, we scheduled and appointment for them to come to the showroom and review everything again, look at materials and get a more detailed price. It was so easy for work with him in the showroom, he also reassured us who would be coming to the house to work on our project, how long it would take, and when each of the different parts were going to be delivered and installed. The best thing about this renovation was that they took care of everything from start to finish, my parents did not have to go look for different professionals/companies to do varies parts of the project - its a one stop shop! the renovation took about 6 weeks, exactly as planned and it turned out beautifully, my mother could not be happier with her new kitchen. My husband and I were so impressed with their work that we had them come out to our house to re-do our kids bathroom. Again, Nick came out to the house, gave us an estimate of cost, time and design. Our project was completed at an impressive speed of 2.5 weeks, from start to finish and kids are ecstatic about their new bathroom, as am I. Looking forward to working them with again in the future, and would definitely recommend them to anyone who is looking for a hassle-free remodel.

The job went great! The guys at the showroom were very helpful even though I had a limited amount of time to look. My designer Mike came up with some great ideas. We were able to get so much more storage with the new cabinet design, it was awesome. I love my new tile and I now have a toilet that actually works well! My installers Nick and Ken did an amazing job, they were always on time and did a fantastic job. I already had diamond do my kitchen in my old house a couple of years ago and I was just as pleased the second time around.

It was supposed to start in April and finish in June, last work done was in October. The dishwasher was put in incorrectly and ruined the floor by leaking over time. The fawcet had to be re-installed by another plumber. The refrig doesn't fit the space that was custom made (or so they say), the wine cooler is still on an angle. There is a space between the cabinets that light shines through. They were very difficult to work with and not very knowledgable. They sent one worker, Egor, all the time by himself. He did carpentry, paint, electrical, plumbing, tile and none of it well! The granite was seamed by the sink and had chips in it. I think the people who gave them an A on Angie's list must be relatives.

They basically told me that was the price and it didn't matter what I wanted so I didn't like it. They had me pick out stuff but they didn't look at it. They didn't want to budge on the price. Overall I thought they were good until they were locked into their prices without any reasoning. I got other estimates and they had the top price so I knew it could be done for less. Their products were good. It was very frustrating because I couldn't get them to work with me. They had me walk through the whole place and pick out things. I went in the second time for pricing and they didn't even look at what I had picked out. They had quality products but I wouldn't go to them for another estimate.

This is the white glove experience that everyone should expect and have from a contractor. I cannot say enough positive things about Diamond Kitchen and Bath. The designer was incredibly knowledgeable, proficient, and accessible. We initially met with him 3 years before we began the project (so we would know how much the project cost and what to save), and there was absolutely no pressure or push to buy...and when we came back 3 years later, he made us feel incredibly welcome. The project leader and team were always available to answer questions and show me what was going on. I found them all to be kind, respectful, and even funny. Workers were here 7 days a week and all work was done right the first time. During the process, we made a few minor tweaks, and the team was always accommodating. The remainder of the house remained sparkling clean despite the degree of work that was being done in the kitchen. I love my new kitchen!! We are re-engaging them to work on a bathroom and in our basement later this year.

The bathroom looks great now. But the construction process was excruciatingly horrible. The crew would always show up late, or often not at all, even on days when we got call that they would be there. As a result, they were always either in my house way too late (sometimes past 8pm working because they hadn't shown up until 10am), and the job which was supposed to only take 2 weeks ended up taking 4 weeks. There seemed to be absolutely zero communication between the people in the design office and the actual construction crew. The "project manager", who was supposed to be in charge of the job, showed up to my house once at the very beginning to take measurements and then I never heard from him again. They installed a "custom built" medicine cabinet without shelves, we had to complain and then pay extra just to get shelves put in. The one stop shopping and design studio make things much easier than having to piece-meal things together at a Home Depot or Lowes, but I would not recommend using them because of the poor communication and inconsistent construction workers.

Everyone was very professional. We enjoyed being able to pick out all of the materials needed in their showroom. They started on time, workman showed up when expected and did an exceptional job. They were very responsive to any changes that needed to be made. We are thrilled with our new Master Bathroom and would definitely use them again.

We love our new floors. They were very professional. The workmen were very knowledgeable and did a fantastic job which included moving a lot of furniture out of the way to install the new floors. They arrived on time everyday and took care of everything. The floors look beautiful !

Where do we start, Diamond was on time, kept us on budget and extremely clean and courteous. From the guys working the sales floor to the guys doing the installation. Everything was professional. We would highly recommend Diamond Kitchen and Bath to our neighbors.

When we went to Diamond Kitchen and Bath to purchase materials for a bathroom remodel, the salesman, Kevin, was very helpful. He spent a lot of time helping us pick out just about everything we needed for the remodel. We spent over $3,200, which we paid in full that day. It seems once he made the sale, however, Kevin's attitude completely changed. Here are some examples: The medicine cabinet we ordered wasn't in when the contractor started the job, so he asked us to get the interior measurements so he could make the cut out in the drywall. We waited all day for a return call, and finally drove to the showroom. Kevin wrote down the measurements for us. Unforturnately, they were wrong! He was off an inch on each side, which made extra work for the contractor to adjust. When we opened the box for the vanity, it was a kitchen cabinet. My husband called Kevin, who gave him a hard time and made it sound like we didn't know a kitchen cabinet from a vanity. He even wanted us to e-mail him a picture. We refused. He finally called the manufacturer, and later called us back and admitted that the item had been boxed incorrectly. He told us the new one would arrive the following Monday and he would call as soon as it was in. By 4:30 that Monday, we called him and he told us the vanity was in but he had been "too busy" to call us. We asked Kevin if we could return any unopened boxes of tile. He said there would be a 30% restocking fee. He never took into consideration the fact that we had to make an extra trip to his warehouse to return the kitchen cabinet and pick up the vanity. Maybe we should have charged Diamond for our trouble. When we ordered the quartz countertop for the vanity, we specified that it could not be any deeper than 18". The order form shows we ordered a 24 x 18 top. The actual measurement is 25 x 19-1/2. Again, the contractor had to spend extra time making adjustments for Diamond's mistake. We never called this item to Kevin's attention, because by this time, we dreaded any interaction with him. Needless to say, we won't be making any future purchases from Diamond.

They were incredible to deal with. They were awesome. It was very good quality craftsmanship. They did a really phenomenal job. They also did the kitchen design portion so they did everything from soup to nuts. It was from start to finish. They were awesome and very good.

Very helpful with selection and design. Professional. Workers showed up each day and worked all day. Each day they cleaned up after they were done. Any concerns/questions were taken care of without problem, no matter how small. Bathrooms are beautiful.

They did $45000 worth renovation in my kitchen. After planning it for 4-5 months with them, they came out and ripped out the cabinets on a Wednesday. On Saturday morning, they called me up and told me that they wouldn?t be able to get the floors that I wanted. So, I was stuck with everything ripped up and a decision to be made to replace the wood that I did ask for. I ended up going to the flooring store and getting the numbers of the floor that I wanted. I had to have the floors installed. I think this company did a good job once they started the job. However, they could not do anything with the contractors. I didn?t have any control over the situation, which led me to doubt if the project would go well or not. Overall, they did a satisfactory job. I am not sure if I can recommend them or will use them again. I am not sure if I paid too much for the project. It was my problem that I didn?t ask them to break it down. They did a good job. They came back within 24 hours when I had a problem. They did a very nice job. They told me upfront what they would charge for certain things, but they never charged me for those things. I am not sure if they could have done better with the flooring work or not.

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