.Timeline of events: Sunday - 5/10/15 - Evening - I called and left a message that I needed their services. Monday - 5/11/15 - Morning - They promptly called back in the AM. We made an appointment for Thursday 5/14/15 at 12:30 PM. Monday - 5/11/15 - Evening - I called to change my appointment to after 2:00 PM or the following Thursday. Tuesday - 5/12/15 - All Day - No return call - so i didn't know if 2:00 PM was OK or if we needed to reschedule. Wednesday - 5/13/15 - AM - I called again to be sure they got my message, so they wouldn't make a trip to my house and I wouldn't be home. Wednesday - 5/13/15 - PM - They still had not returned my Monday or Wednesday AM call -Informing me if the change of time was OK or we needed to reschedule, so I called again. I told them I did not know if they were coming out on Thursday and was not willing to just sit around on the chance they would show up - but I was willing to reschedule for the following Thursday or another time that was convenient for them. As of today - Saturday 5/16/15 - they have not called me to reschedule my appointment. At this point, I will look for another plumber. Note: They have done work for me before and I feel, as a customer of theirs, I deserved a call back.
Description of Work: Nothing
Rating Category
Rating out of 5
responsiveness
2.0
BRAD Z.
10/2012
4.0
plumbing
+ -1 more
See above
Description of Work: Had an outdoor project done that required water. This company was to do the inside plumbing and bring it out the back wall where the landscapers would take it from there. All the plumbing (water lines) in my house are copper and was one of the things (among several) that made me feel the house was built better than others when it was built 2 years ago. I wasn't home when the project was done. When I came home I found plastic pipe was used in the basement. I didn't think to mention that before so I can't say anything now but I had forgotten that some plumbers go the cheap way and use plastic. He should have seen that I had all copper and asked me which way I'd like to go. He should have asked me if it was OK to take off from the system with plastic pipe. I would have paid the extra for copper.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$1,080
Angela B.
11/2010
5.0
plumbing
+ -1 more
They were incredibly responsive to original request. Pricing was very fair, done on an hourly basis (and the team was incredibly professional and hard-working). The spigot repair had to be done in a VERY narrow portion of the basement, and they were able to fix it, and install a new spigot without having to break through any walls (a HUGE relief). In addition, they were able to identify that the toilet flushing issue was due to a failing waste pump (which we have had for over 10 years, and usually needs to be replaced every 5-7 years). They have quoted the repair, and we will have them come back to work on this recently identified issue. The work was done in just 2 hours.
Description of Work: Old spigot (without vacuum valve) was left with some water in it, and needed to be replaced as it had burst due to freezing. Basement toilet was not flushing (and they identified problem was with waste pump).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
CHRISTOPHER K.
06/2007
5.0
plumbing
+ -1 more
Dellomo Diem was very responsive to my first call and also to my subsequent calls and questions. From dealing with them so far, I believe they will be fine to do this work. I also think they've given me a very reasonable estimate. The man I have been dealing with is very professional and courteous.
Description of Work: Dellomo Diem gave me a quote on running a water line from my house to the city's line to connect me to the public water. This job will involve a lot of digging.
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Service Categories
Plumbing
FAQ
BELLOMO-DIEM PLUMBING is currently rated 4.5 overall out of 5.
No, BELLOMO-DIEM PLUMBING does not offer free project estimates.
No, BELLOMO-DIEM PLUMBING does not offer eco-friendly accreditations.
No, BELLOMO-DIEM PLUMBING does not offer a senior discount.
No, BELLOMO-DIEM PLUMBING does not offer emergency services.
No, BELLOMO-DIEM PLUMBING does not offer warranties.