Baker's Appliance Repair

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My husband and I took a pet the dishwasher ourselves and cleaned out the trap. Now it works fine. It took us a little over an hour. I call Bakers to ask why the tech hadn't even opened up the machine to see what was wrong. I was told they would look into it and call me back. And they haven't called me back. So I feel that this review is fair.

The repair service showed up on time last week to diagnose the problem with the dryer, ordered the parts while still on site, and returned on 4/29 (on time) to complete the repair. They were prompt in diagnosing the problem, in ordering the parts, and in completing the repair, on time and on schedule. I have used them in the past and would definitely use them in the future.

Turns out all it needed was to be cleaned of the grease on front panel.

They were punctual.

They were fine. They came here relatively quickly. He opened the part and he noticed that the part was defective and said that he needed another part and would call me when the part came in and he called the day he got the part. I would say that they were excellent in their service.

I went to the condo to check that the dryer vent was operating and found no issues, it worked fine. I told the tennant to call Baker's back and they came out again waiving the original fee. They discovered that the thermostat in the dryer was not functioning properly and they had to order the part. When the part was in, I scheduled to have them come out. They were going to come out between 11 and 2 which I confirmed the night before and asked that they call 30 minutes before so I could arrange to drive over. I spoke with the secretary at 11 and when I asked for an approx. time, she proceeded to tell me that they would be there between 11-2. At 1:45, since I hadn't heard from anyone, I called and wanted to make sure that someone was still coming out. She said they were and she knew this because someone had stopped in earlier and picked up the part. At 2:30 I called and asked when they would be there. She said that they were looking for the part and she would call as soon as they ound it. This confused me because someone had come by and picked it up earlier. When I stated that she just said that they had to find the part. I called again at 3:00, she said they still hadn't found the part. I asked to speak to the owner, she said he was on the other line but would call me back. He never did. At 3:30 she called me and said that they would have to order the part because they couldn't find it. I cancelled the appointment and am calling another appliance repair company.

See My comments above.

They were very prompt and professional.

They were excellent. I was happy with the service Baker's Appliance Repair provided and I will continue to use them.

I think Bakers should have called me right away to let me know they were not going to service my dryer and it was my job to call the Warranty Company back to get someone else to fix the dryer.

After calling two companies that are highly rated on Angie's list and being quoted around $400 and $545 to fix our icemaker I had all but given up and assumed we would live without an I maker until we replaced our refrigerator. I notice a number on the sticker inside the refrigerator and decided to call because the prices I was quoted seemed far to high. The manufacturers phone system recommended Bakers. I called and was quoted $249 over the phone to replace the water valve and icemaker. They ordered the parts and called the next week and arrived on time the next day and fixed it of or the exact amount quoted.

My first appointment was June 9, which was probably the week after I called. The assessment at that point was that the appliance has a blown fuse, which needed to be ordered. Said they would call when the fuse is in and when they can have two service persons come out because the built-in appliance was too heavy to be removed and worked on by one person. My next appointment was set for June 27 in the morning. That morning, prior to the appointed time I was out in the garden in the back of the house doing yard work while it was still cool. I was within sight of my driveway but was paying more attention to the shrubbery than the driveway. But I made sure I had my house phone with me to not miss any calls. I went back into the house by the start of the time period I was given. About 15 minutes after the end of the specified time frame I called the company and was told that the service persons were there in the morning, no one answered the door and they left! I asked them why they did not call the house in case I was not able to hear the door bell. I was told that they called the house three times, which I know to be not true since I have call waiting and caller ID and the phone did not ring once while I was out and did not show any missed calls! I had no choice but to schedule another appointment which was not until 7/12/11. This morning they arrived at the house 15 minutes before they were supposed to. They did get the appliance fixed but it took one and a half months for the whole process. If you use this company, you need to be home at least 15 minutes prior to the appointed time and make sure they have your correct house and possibly cell phone number. Make sure if no one answer the door (which they said they knocked instead of pushing the door bell, duh!), that they call the house. Hope the appliance does not break anytime soon. Not sure if I would use them again. Too aggravating.

I was called yesterday to say that the parts had come in and would I be available today? They came out during the timeframe mentioned and the man couldn't have been more polite and more respectful. He replaced the necessary parts and my washer is now working great. And I didn't have to pay anything as the washer was still under warranty. I was very pleased with their service and would recommend them highly.