You've Got It Maid

We prepaid for 6 cleaning with an additional "free" deep cleaning. Setting up initial appointments was difficult and on the day of the appointment, some issue always seemed to come up which caused a delay or a rescheduling. Most recently, "her dogs escaped" and she arrived almost three hours after the agreed time. We then received an email saying that since no one was home she didn't clean and that she was busy the rest of the day and couldn't return and asked if we could we reschedule. It took us two weeks of trying to set this appointment up and we needed the work done before the weekend. We were then told that someone would be at our house that afternoon. No one showed, no one called, no one emailed. We have asked for a refund and have tried to contact the owner several times since then. We have gotten no response. A complaint has been filed with the Better Business Bureau.