FRANC Environmental

Beware, before you use this company. They did a septic inspection on a system at a home I was purchasing. The inspection came back satisfactory, no issues found. The day after settlement (only 2 weeks from the inspection and tanks emptied all work done by FRANC) the tanks were completely full, which couldn't be possible because no one was living at the house for many months. After further inspection there was holes in both tanks and one tank was crushed in and rain water was completely filling up the tanks. How was this not found during the inspection FRANC did?!?!? The company would not call me back, my realtor was the only one they would talk to and finally after months of my realtor not giving up, the tanks were replaced at a large expense to me. If the inspection would have been correct to begin with, I could have gone back to the seller to have these repairs completed or negotiated money off the price of the property. Now the tanks are replaced and I am still having issues with water infiltration at the seam where the riser and tank meet. A technician came out (2 months ago) and recommended the risers get sealed where they meet the tanks and to add 6 inch risers onto the tanks because 2 of the lids are below grade. I have contacted FRANC multiple times to see if this was covered under the 2 year warranty they give with new system installations. I am now being told that the water infiltration is not caused by anything they did. They did the installation, how can they say that? The risers should have been above grade and sealed when the tanks were installed by them. This company is just horrible to deal with, non responsive and do not stand by their work. Please protect yourselves, save yourself a lot of aggravation, and use another company! Update: The day after I wrote the above review I heard from Franc (after 2 months of trying to get a response). Their construction manager came out the very next day to review their plans to correct the rain water infiltration, I agreed for them to do the work. The work was completed on August 10th. After the work was completed Franc asked me to remove or update my review. I informed them I would not because it has describes my experience with them from day 1 ( which was 8 months ago....8 months of worries, stress, frustration, taking showers and doing laundry other than our new home, not sleeping at night when it was raining, major financial expenses and no one from Franc carrying that they were the reason for all of those stresses and in no hurry to contact me or fix the issue until my Google review). I am sorry to say that the work done on 8/10 did not fix the rain water infiltration. I had to have the tanks pumped on August 25th (only 3 weeks of use since the last pump). I did reach out to the office personal, on 8/25, that I was instructed to should I need anything else. And not to my surprise I still have not received a response. With the rain storm we had last night (9/1) my tanks were completely full once again. Again I reached out to the office staff member, the evening of 9/1) and no response as I right this update. I don't believe they will get back to me since I wouldn't agree to remove this review. Update as of 1/26/23: Never received a call back from Franc and continue to have issues to this day. Rainy weather like we have been having is horrible, tanks have been full with rain water constantly the last few weeks with tanks alarm going off sometimes going off twice in 1 day! Once again, please protect yourselves, save yourself a lot of aggravation, and use another company!

Beware, before you use this company. They did a septic inspection on a system at a home I was purchasing. The inspection came back satisfactory, no issues found. The day after settlement (only 2 weeks from the inspection and tanks emptied all work done by FRANC) the tanks were completely full, which couldn't be possible because no one was living at the house for many months. After further inspection there was holes in both tanks and one tank was crushed in and rain water was completely filling up the tanks. How was this not found during the inspection FRANC did?!?!? The company would not call me back, my realtor was the only one they would talk to and finally after months of my realtor not giving up, the tanks were replaced at a large expense to me. If the inspection would have been correct to begin with, I could have gone back to the seller to have these repairs completed or negotiated money off the price of the property. Now the tanks are replaced and I am still having issues with water infiltration at the seam where the riser and tank meet. A technician came out (2 months ago) and recommended the risers get sealed where they meet the tanks and to add 6 inch risers onto the tanks because 2 of the lids are below grade. I have contacted FRANC multiple times to see if this was covered under the 2 year warranty they give with new system installations. I am now being told that the water infiltration is not caused by anything they did. They did the installation, how can they say that? The risers should have been above grade and sealed when the tanks were installed by them. This company is just horrible to deal with, non responsive and do not stand by their work. Please protect yourselves, save yourself a lot of aggravation, and use another company!

Your company profile suggests you service Delaware, but according your customer service department you service just a few designated, special, regularly visited locations within the state of Delaware. Please update your profile so it provides a better outlook at your service locations.

Apparently, now Delaware is not in your service area. You went from serving parts of Delaware to NOT serving Delaware. I had called to set up an appointment with you a week ago. I was told everything was fine and you call sometime between noon and 4 PM. Well, I didn't get call. I called and you didn't have my name or my address.

Arrived exactly on time; very professional; honest about what work did not need to be done; gave very helpful advice; very reasonable

Very responsive to original call which was an emergency situation so that was great. But on the day they were scheduled to fix the pump I stayed home to be there as requested by them. When it was 20 minutes past the appointment time I called to see status, and was told at that time they would be two hours late, which caused me to scramble with work commitments. So no proactive call to let me know, no offer of a price adjustment for the inconvenience and no call from the manager/owner to apologize. That was disappointing

Did excellent work.

I cannot say enough good things about the professionalism of Franc Environmental. We moved into a home that Franc had installed a new septic system in about 6 months before hand. Long story short we had some issues in the first couple days after our move. Franc went way above and beyond helping us work through them, even doing so over the weekend. Amazing service, great to work with and a company that truly does the right thing for its clients by standing behind their work!

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We bought our house late November 2011. Our Home Inspector gave us a list of people to call to inspect the septic system. It was very nice to actually speak to a real person on the phone. We set up an appointment for them to come out. The owner came out to inspect the septic system & found out that the original home owners did not clean the septic system in years and it needed some maintenance. The owner of the company explained in detailed about how the septic system works and what needed to be done. (We knew very little about septic systems.) We then hired Franc to clean the septic and in order to get us through the winter. In the Spring time, they came back to fix and clean the junction box and clean out the drain field. The owner and his crew are very professional, knowledgeable and friendly. The women in the office are just as nice, friendly, and professional. We use Franc Environmental Inc. every two years to help keep out septic system clean and working properly.

Really fast and easy. left message via website and they called me within 90 minutes. Set an appointment within three days, they came on time, took care of the job. I'm new to septic systems but they were able to look up my system. made this very easy.

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Franc was responsive and set up a quick appointment. Bobby came out on time and was absolutely terrific - knowledgeable, resourceful, courteous.... Thanks!

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Juan, their rep., arrived a little late but we understood due to a unforeseen traffic issue. He was very knowledgeable and went above and beyond helping my husband by answering numerous questions and evaluating the septic issue. He provided an excellent customer experience. The next day Tom Ferarro, the owner arrived and evaluated the suspicious area again. He counseled us on what to watch for and spent time answering questions. We really appreciated the follow up from Tom and would definitely use Franc Environmental again.