EZ Appliance Repair, LLC

EZ Appliance Repair LLC quickly diagnosed the problem and made the repair at a reasonable cost.

It was terribly expensive, to fix a common problem. I could not live without an oven anymore, so I had him fix it, but I will not be using them again.

Thje srvice man came and diagnosed the problem quickly and recommended what we had to do to restore the refrigerator. We have followed his instructions and it seems to be working now.

Came right over. Very thorough. Repaired dryer. Reasonably priced.

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i received a call and was scheduled right away. had to wait a day or so, but the serviceman was prompt, courteous, and knowledgeable. would highly recommend!

This job was to resolve the ignitors switch from firing constantly after water spilled over on a gas cooktop. I diagnosed the part and provided the cooktop model number and information on the initial call. Overall the company was responsive and finished the job OK. But I had issues with the time it took. I had to wait over a week for the part to come in. The technician said it might be hard to remove the burner tops on my gas cooktop since it was old. He waited until the part I needed came in and then came out only to find that one of the four burners he couldn't unscrew. So he said he would have to cut it out and order that part. So I had to wait another four days. It only took a few minutes to remove all the burner parts. The point is , he should have done that first to verify they would all come off to avoid the extra trip and wait time. Also, it turns out he couldn't remove the old burner unit because the gas tube couldn't be disconnected without cutting. So rather than install a new complete burner he said we could use the old one but it might be loose since one of the two screws could only be used. This turned out that it didn't matter anyway. So I wasn't charged for that part but had to wait another 4 or 5 days to get my cooktop repaired. There should have only been two visits instead of three. I'll admit this was 20-20 hindsight. The other thing I didn't like was a 28% markup on the ignitor harness part that I needed. I talked to the owner and she said that's what they normally charge. This is apparently true for all repair companies (some charge way more markup) and why it might be better to hire a handyman. They also won't install a lower cost part but only one from the manufacturer. So bottom-line is it cost me $302 to install a $92 part and over two weeks. The technician was OK, pleasant and knowledgeable , but I just thought that the cost and time was a lot for what I thought was a fairly simple job. I would like to see some info about contractors for value for money. in these review. I can accept a reasonable markup and reasonable cost for a repair. People's comments here and in things like Angie's list seem to always focus on how polite the people are or how timely and not so much on actual cost of the job.

Friendly, on time, very knowledgeable and did an awesome job repairing my dryer.

We thought something major was wrong but it turns out the washer drum was off. Works great now. We will call EZ again if we have any appliance issue.

Very professional

Immediate response to my request. Beat out the other recommended services with a timely call back. Despite some challenges to get a mutually acceptable service time that worked for our schedule, the owner stepped up and came to our house to make the repair. Didn't oversell, provided good advice. Thank you.

Eric explained about the work. Arrived on time. Lisa called the evening before. Saved me from buying a new microwave two days before Christmas Eve

Prompt service. Clear explanation of the problem and what the remedy would be. I appreciated his shared knowledge of my machine.

Professional/competent/responsive.

Customer service was great. They understood that the repair was for a rental property and made arrangements to meet the tenant.

The Technician was Knowledgeable and professional to fix my refrigerator at a surprisingly reasonable price I highly recommend him

great service

Showed up on time. Was very nice and very professional.

I needed a repair of my freezer. They came in a reasonable amount of time considering it was Thanksgiving weekend. They diagnosed the problem correctly and installed the new part after ordering it.The price was fair, The freezer is working well now.

Prompt, friendly, communicative.

Neil was wonderful he was helpful and very polite!

Eric was prompt. Very personable gentleman. He was honest with me on the cost & repair. Unfortunately the refrigerator was beyond repair. Extremely pleased with the effort. Would absolutely call them again

It was sort of an emergency and they accommodated us even though it was the afternoon before Thanksgiving.