Service Unlimited

The whole experience was a disaster. He constantly no-showed, and then finally showed up at 10 p.m. to do the job in pitch darkness with work lamps, making a lot of noise and asking to borrow lamps from us. The next day they came back to clean up but left bits of dried & spilled concrete everywhere and tape around the porch remained. He gave a written warranty of 3 years for the job, but the next spring (after about 5 months), the concrete began to peel and chip and looked horrible. I called him about 10 times over the spring & summer to ask him to fix or apply another layer, or, finally, refund some our $500. He was nearly impossible to reach directly, didn't return phone calls, and on occasion that I did reach him, always promised to come to do the work, but never came back.

He is very responsive. He always calls me back. He guarantees his work for three years, but says it will last longer. He repaired a crack in the driveway and put more cement on the steps on the porch and resurfaced it. The end result was that the areas that he resurfaced look like new. He also suggested putting some concrete ramps on my sidewalk to decrease tripping hazards. He is very reasonable priced. He came back to my house several times to take a look and make sure everything looked OK. Rust had eaten a big hole in my vertical railing. He replaced it and it looks like new.

Horrible! His rudeness and unprofessional behavior ensured that we would not retain him for the long-term maintenance of our property. And then his leaving the job unfinished meant that we would act to enforce our rights in every possible way. For a $4500 contract, is it too much to ask for: 1. Professional and courteous conduct. 2. Not to be threatened. 3. Provide at least 1 sample before beginning each piece of work. 4. Not complaining and/or ranting when we point out any (small) flaws in the completed work. 5. Redo a part of the work when the associated sample was never provided, and installation proceeded without our consent? Update: he returned on a weekday and vandalized a part of the retaining wall. The police were informed.