Jet-Black International

The seal was applied during excessive heat followed by heavy rain. The original job was done on 08/12/16 and I asked him to come back after inspection on 08/17 and he still has not returned to repair. There are spots on the driveway that look like the job was done several years ago. I would not use this contractor again because of his lack of professionalism and communication as well the work itself.

We expanded out driveway in the fall so the kids could play basketball and it was ready to be sealed this summer. I've used other companies and was never satisfied with the material they used so I asked 2 of my neighbors, with really nice driveways, who they used and they both said Jet Black. I called the company and they said they would have someone out to give me an estimate in the next couple of days. I happened to be home and the gentleman went over the driveway and quoted me $315.00...which I thought was fair given that we expanded a 2 car garage driveway with a bump out for basketball. I called the office to schedule a date....easy as that. 2 days before they were scheduled to do my driveway the office called an let me know there was rain in the forecast and they rescheduled for the following day......the night before the work we received a confirmation call to remind us they were coming. When they arrived they took their time to cut the driveway and clean the surface....the lead crew member did the initial cut when applying the material and he was meticulous.......they applied the sealant and when they were complete my driveway was beautiful. Since this is the first sealant on the new driveway they told me to keep an eye on it.....and that because it really sucked up the material it may need another coat before the winter of 2017....which is what I expected. I was very happy with Jet-Black and will be using them in the future and referring them to others.

What I respected was the prompt replies to quotes and questions via email (more than 1) BEFORE the job. They did in fact, complete the job and it was clean. Nothing on belgian blocks, or garage apron or house. I did not need be home and payment was not required same day, I received a bill and could pay on line. That's the positive. The negative is the materials used have my driveway looking like it needs to be sealed again already, only a few months later. I wrote to email address I've commicated with successfully pre-job, letting them know I did not see a single amount of hot rubber sealant on any cracks, yet that was included in the price. The driveway sealant was used uniformily across entire driveway, and the cracks remained, with light coat of sealant, nothing like the hot rubber you normally have them covered by. The real negative is that I wrote using the same email address we corresponded with many times, to let them know I was dissappointed there was no hot rubber on cracks, and the cracks are still visable. The cracks are what take in the water, expand and then further damage your driveway. I don't get my driveway sealed so it looks darker, and that is all this job did, and the darkness faded quickly. I did not receive a reply. Nothing, never mind an apology or an explaination. I received nothing. I would expect him to say he did not receive the email, but it was sent twice, with the same address I received PROMPT replies to all pre work questions when he bidded for work (those responses came very promptly). Today, as we approach winter, after having paid $337 for driveway sealing, I (the customer) was out on my driveway correcting Jet-Black failing to seal the cracks. I purchased a seal and was on driveway filling cracks myself...and each minute thinking, I will NEVER...ever (like, ever) use Jet-Black again. I won't appreciate an apology (only because I took even more of my life to write this review). What I did expect was prompt replies to correspondence AFTER you do the work, as you provided when the work was being sought after. The job was "completed"...by me. I will go back to my previous driveway sealant provider moving forward. My biggest regret was using Jet-Black only because I saved $47...spending today (on my knees) on the driveway patching cracks, because Jet-Black never replied. I didn't want to go into winter with sub-standard sealant and it made me regret my choice, more than 47 times. I never respect doing work after paying a "professional" to do it. Perhaps if they are to ignore emails, they include a customer satisfaction process POST job, so they can have opportunity to make things right (provide service paid to do...). Right now, I do not need nor expect anything from Jet-Black. Lesson learned. There are so many in this business, and I went from the one I trusted. My mistake...so I wanted to write a review. I may be the only person this happens to, but that's not usually the case, so I didn't want to eat the experience, even though I think I worked harder on my driveway today, than the service provider.

Called to get an estimate for the job on Monday and was told that the owner would come out to provide one by week's end. Friday afternoon there was a detailed price quote in my mailbox. Called to schedule appointment on Friday; appointment made 10 days hence. Crew arrived as scheduled! Men were friendly, answered my questions directly, and set about their work. I watched as they completed each phase of the job - precisely as described in that detailed quote. These guys clean up nicely too! Driveway looks great. Will recommend to all and use again. Thanks!

The driveway was done about 3 weeks later spots started showing throw I called the owner came said it wasn't his fault went back and forth he agreed to reseal it. Waited three weeks called got the run around 3 more weeks later they showed up to redo it , the owner called me while I was at work asking for another 100 dollars or would leave. I have had such a bad experience . Buyer beware

The owner came out and was very prompt. They did the job in the exact time frame they said they would. It looked great!

Never showed up. Never called. Wasted my time; thankfully didn't waste my money.

They were very clean and professional...a number of our neighbors use them....A good crew.

Arrived when they said they would. Completed the job quickly and even fixed a paving problem not associated with the driveway without charge.

Nice guys, on time. efficient! 80% of the cracks, large and small reopened and did not survive the winter.

This company/Paul is so unbelievably unprofessional. Do not waste your time with this company (I see several others on Angies List had the same problem). We spoke with Paul asking for an estimate in the fall of 2012 for our driveway. Paul told me that they would come on a 9/25/12 and they never showed nor called. Move forward to this year, 2014 (we never got the driveway done in 2012) and I figured I would give Jet Black another try while I also called other companies. My husband called the last week in Feb and was told they would be out that week for an estimate. That was another no-show and no call letting us know. I called after they were supposed to come and left a voice mail. Paul called me back and told me that he would come out on 3/7/14 (did not provide any explanation for the no show prior) and yet again, they didn't come nor didn't call to say they weren't coming. Seriously?!! DO NOT WASTE YOUR TIME WITH THIS COMPANY! I can only imagine having actually hired them, the horrible customer service they have since they have none prior to a job. There are many, many other ashphalt companies higher ranked on Angie's List. Save yourself the hassle and go for one of them.

Never went. In any other business, you would be out of business

They never showed up. At 6 PM they left a VM on my answering machine that they could not come (no reason was provided) and that I should call their office to reschedule (instead of their office calling me). In the next 3 days, I called twice - each time no one picked up the phone. I left messages both times but no one ever called me back - neither to reschedule the job nor to provide any explanation for "n0 show" nor to offer any apology.

The contractor was willing to wait a couple of weeks to do the job because we were going on vacation. The job was done on the first day we were gone. When we returned from vacation the job was done and the job was excellent.

workmen arrived as scheduled and began work immediately. they power edged the complete driveway to remove all grass which had overgrown. once completed they then sealed all cracks and poured special asphalt mix where driveway met my concrete walk and garage apron. they finished up by hand squeegee the entire driveway with asphalt sealant. overall they did an exceptional job.

It went well. No Complaints

This was an easy transaction. I called and asked for an estimate. Within a few days (I had called on a Friday afternoon), the estimate was waiting for me in my mailbox. Since I had seen their work around my neighborhood, I was familiar with the quality. The estimate was better than I expected (which included a discount for being an Angie's List member). They arrived and completed the job when they said they would. And, the quality of the work was just what I expected. I am quite happy.

After an estimate was left at our door and I left a message to schedule the job, the call was promptly returned. It was a weekend, so the job was tenatively scheduled for the next week. Got a confirmation of the exact day/time & the crew arrived on time & completed the job. Jet-Black applies the sealcoating using a brush application which was different from the way we had it done before (spray application) from another provider. We had a concern about rain washing it off since the forecast was for rain the next day but were told that the sealcoating should dry off by the time rain arrived. The job was very well done - neat edges & uniform dark color. We would use this company again in the future.

They did a thorough efficient and excellent job.

They do a good job. They ask what condition the driveway is at this point and so forth. They ask the appropriate things.

I was a bit concerned when no one showed up by 9 AM, but they purposely let the driveway dry in the sun. Entire job finished in one day. Remember that the seal coat needs to dry for preferably 48 hours.

Jet-Black International visited us when they said they would. It was fine. There were no problems. They were very good. We didn't have complaints at all.

Made appt. Estimate given Date Set for Work Work Completed Payment Sent Easy!!!

Cracks were filled and sealer was applied professionally. Excellent black color, coverage and durability to date.

Our overall experience was very good. I initially called and asked for an estimate. They came out within a week and left the estimate in our mailbox. They did not keep calling to see if we wanted to do the work. When we were ready we called them and made an appointment. They came out exactly when they said they would and did a fantastic job.