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23 years of trusted experience
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Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
Robert H.
12/2007
countertops
 + -1 more...Yes, the gaps were resealed at no charge but are still noticeable and unsightly. The idea that we "managed" and directed the employees is laughable and ludicrous. The overhang of one of the two opposite counters varies by as much as almost an inch and is very noticeable. The two template makers were rushing and in a hurry to measure the space and told us that they needed to be in Pittsburgh at a certain time. The dispenser hole was drilled too close to the position of underside lip of sink which made it hard for owner to install dispenser. It is now very hard to install liquid soap in unit. Homeowner waited the 30 hours as instructed by company before installing garbage disposal unit. Yes, I was wrong about this cost and should have checked my checkbook. The Service Provider states that they have "near perfect" performance. Come to our house to see the percentage of their service that is not perfect and for which they blame the customer.
Description of Work: Rebuttal to accusations of Service Provider: March 13, 2007 old kitchen counters ripped out and templates made. March 26, new granite tops installed. But it was not until the second week in April that the final piece of backsplash was installed due to problems with the unevenness of the granite. We did not order the sink that was delivered. According to the company, after it was installed I decided I did not like it. Why then, when I first saw it, did I immediately tell the workmen, "this is the wrong sink." They were willing to take it back but that would have meant waiting for them to fabricate another piece of granite for the correct shape of the sink we originally ordered. That afternoon my husband called Custom Stone and Tile and spoke to the woman from whom we ordered the sink. She said the one we originally ordered was sitting in the showroom! Out of town company was coming, I needed a sink, so we had no choice but to accept the wrong one. It was installed sloppily & unevenly...
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$8,000
Response from Stone Kitchen
Contact information
2125 BROADWAY RD, Hermitage, PA 16148
http://www.stonekitchens.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PMLicensing
Licensed*
Trade License Number
HIC # 004811
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Marble and Granite,
Stone and Gravel,
Ceramic Tile
FAQ
Stone Kitchen is currently rated 2 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
No, Stone Kitchen does not offer free project estimates.
No, Stone Kitchen does not offer eco-friendly accreditations.
No, Stone Kitchen does not offer a senior discount.
No, Stone Kitchen does not offer emergency services.
No, Stone Kitchen does not offer warranties.
Stone Kitchen offers the following services: Stone Kitchens has installed custom stone surfaces in nearly 10,000 rooms and is consistently recommended by the area's top contractors and cabinet makers. We've received the Houzz Customer Service Award for four straight years. We're committed to Green technologies, artisan craftsmanship, and beautiful countertops. Our tag line, "Fewer Seams. Better Fit" isn't just marketing. We mean it.
Pour or work concrete.
Contact information
2125 BROADWAY RD, Hermitage, PA 16148
http://www.stonekitchens.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 12:00 PM