Penny-Wise Fuel

Avoid this company at all costs. If I could give them zero stars I would. We have used them for two years and recently started their automatic delivery. The other day we noticed that the heat wasn’t working in our home while we were away. Look at the tank and it is at 0%. Despite auto refills they failed to come to the house for over two weeks. It was below 50 in our house and we have radiated propane heat, so the pipes are all through the walls. Tried to contact them by phone and email with no response. The owner and this company are so unprofessional and do not take accountability for their mistakes. Never use them.

we purchased a top of the line fireplace log set from them. We purchased the unit from them and paid for them to install it. They were never our gas provider. We chose them because their showroom was local. at exactly 12 months it stopped working. It had a one year complete warranty and a 5 year limited warranty. THEY FLATLY AND ABSOLUTELY REFUSED TO FIX IT BECAUSE WE DID NOT BUY GAS FROM THEM. We were not buying gas from them when they installed it but they took our money without hesitation then. It clearly stated in the warranty paperwork that we had to contact the company we purchased it from and they ABSOLUTELY refused to have anything to do with it. We had to get it fixed privately with NO warranty. In all honesty the warranty would have been nice but we just wanted it fixed but they CLEARLY refused.

It went very well

it is extremely difficult to deal with the person who does not have patience to listen & hangs up the phone. She does not allow two way communication which is the basics of the human interaction. When you call she is the only one talking & once you talk to her start explaining, she hangs up the phone. Very rude & unique way of handling the situation.....

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I called the company around quarter to 8 at night. I explained to the receptionist that I needed someone tonight because my water boiler was not working anymore. She said okay and someone will be calling me shortly. Within about 5 minutes Joe called me. I explained to him what was happening with my water boiler. He came over to my house within a half hour. He put in a new water pump and fixed the boiler. He checked everything and bleed the air out of the system and fixed everything that needed fixed. He had everything done within an hour. He did a fantastic job. This is why I always stick with Pennyy-Wise. It could be day or night and it wouldn't make a difference. They are on call 24/7.

They claimed they had a leak in their space; however they did not occupy the space. They currently owe us $4,500.00 which is 6 months’ rent.

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The customer service has been nothing but horrible! The first time they came to the house Jim the technician wanted to change all my pipes for over $500. That was NOTnecessary so we opted not to. Then he said he cant install the tank because he was missing something. He was going to make me have to call the office again to make another appointment for the following weekend. Once I insisted to make time for the following saturday, he then called somebody and had another technician come out with what he needed. He installed everything and he was ready to leave. He almost got in the car when my husband noticed gas smell in one of the rooms. Jim was p***** off and made me feel like it was our fault, but he got his stuff out of the car again and fixed it. I had 100 gallon tank installed which was used up in 10 days with 3 burners. It seemed a little odd to me, but what did I know, I trusted the experts so I had them come out to the house again to check for leaks (knowing that Jim almost left with a leak on). I asked them to not fill up the tank since I wasn't sure what was going on and using up so my gas. We had also smelled gas just before we called them so one more time I thought it was leaking. Jim came checked everything and found nothing. $45 bill. When I signed up for the service with them and also when you are on hold with this company they pride in not having to call them for refills. That was not the case - December 26th I had a full house of guests and NO propane. I called them and they told me they would try to come out that day but if not they will definitely come on Monday. I don't remember the guy's name that I spoke with but he told me about his mother getting had a stroke (or a heart attack) the previous week. Tuesday morning I checked the tank and it was empty. I called and the person I spoke with said they were not in my area that day and would have to wait until Thursday again to have a delivery. When I insisted he said he could try to have them come that day but it would be a $30 charge. Not once did he apologize or felt sorry that they messed up and didn't deliver as promised. How is this possible? To charge me for fuel delivery because they messed up? I had people in the house sleeping in a freezing room (50F) for the holidays. After again me insisting they had Jim come by again and switched the tanks with another one that had some gas in it to last until Thursday when they'd come to fill it up. He did that. On Thursday - Jan 2 - I got a bill for 94.5 gallons, however the meter showed 20% only. I called right away and emailed a picture to Christina. She said she was going to look into it and call me back. Today - Friday at 1pm I had not received any calls or voicemails so I called again. When I asked about it the lady who answered the phone was talking to me like I should be able to know what is going on, and to shake the tank and see what is going on with the meter, or that the meter was faulty. I told her that that is why I pay them and that they are the experts and they should be maintaining their tanks and meters. Then she told me that whatever I was charged is correct because they their (I forget what she called it) other truck gauge was accurate. Once I asked when the weights and measurements last certified/audited them her answer was "I will pick up my tank and sue you if you don't pay it". I expect them to pick it with what they say it is a full tank and leave me stuck with the 94.5 gallons bill. SAVE YOURSELF THE HEADACHE AND DO NO USE THEM!

Every time they come down to deliver the oil, each person is very nice. They are good people. They are available in emergencies. They are 24/7, day or night they will come. And they try to keep the oil prices down as much as they can.

We chose to use them because they came recommended by the pervious owners of our home. They are really good about getting my oil to us. I've been using them for 9 years now. Their price can depend on how much oil you need.