Comfort Master Plumbing, HVAC & Home Improvement

This was a great experience from beginning to end. Doug was professional and easy to speak to. Came to our home to provide a competitive quote, what the process would look like and the time involved. The work completed was top notch and could not have asked for anything more. What I valued most was Doug’s commitment. What he said, he followed through on. You don’t see that too much today where a man’s word means something. Doug proved to me it is still out there. You just have to find it. I highly recommend Doug and Comfort Master to perform any work they specialize in for work done in your home.

All when we’ll! They came on time, stayed on the job until it was done and cleaned up when they were done. Doug is a perfectionist to details a true Professional. It was a pleasure working with him!!!! I would recommend him to any heating or air conditioning job needed in your home.

Not only was I impressed with quality of service, but the team responded in fast turn-around time. What a combo! Great work.

Excellent service from a real professional! Doug explained the problems with my system, and fixed everything, quick and efficiently. And, at a price that was so very fair This is now, MY HVAC support company! I recommend Comfort Master Plumbing, a top notch professional!

Doug was exceptionally knowledgeable and displayed concerns for cost and energy efficient options from the outset. Prior to our visit with a professional, we did our own research from a consumer, layman standpoint to be proactive and avoid excessive spending. Doug not only guides us the necessary elements for replacement but also matched up to our research and exceeded expectations by offering a lower cost alternative with maintenance of suoerior quality. This showed us his conviction to be honest while remaining skilled in the nuances of good service. For this we are so grateful! We continue to enjoy the luxury of remaining cool in this premature summer weather while not worrying about excessive bills. Thanks for your unprecented professionalism!

How did it go? Hahah. Man this is the second time we used him. The first time his presence was what did it to me then it was his work. I can't even find the words to express how happy I am with his work. He installed a Bosch 2.0 and I can't even tell that the unit is on. I wish I had another home to install this into haha 😂😆. 100 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ See you soon for some more work on my water pump

100 percent perfect from start to finish. Such a pleasure to deal with. Showed up on time, very pleasant, price was right and works perfectly.

Outstanding. I had various estimates and statement of works presented to me from various contractors before contacting Comfort Master for the installation of a brand new ducted central air conditioning system. Doug, owner and CEO, came to the house (on time I may add) and not only provided the best pricing, but additionally gave the best consultation, advice and guarantee in regards to the type of system required for my needs. I went ahead and decided to work with Comfort Master and have never looked back. Doug and his team were highly professional, conscientious courteous, prompt and absolutely knew exactly what they were ,doing. The experience of the working team was obvious as they meticulously performed the work and completed the job ahead of the estimated scheduled time. My wife and I were also extremely impressed on how clean the job was. Nothing damaged in terms of wall or other as well as being impressively clean when completed. Doug was also always sure to make sure any options for placement or other important decisions that would affect the job outcome was discussed beforehand. The end result? The system works flawlessly and exactly as described by Doug. I have owned this home for 31 years now and have used various contractors through out this period. I can say without hesitation, this was the most proficient and qualified team that I have had the experience in working with. Given they work on other various aspects of home contracting, my wife and both agree that where ever there is a need that fits under their domain, we are absolutely going straight to this company. We thank Doug and his team for all the work and are extremely satisfied with the delivered product.

We had a terrific experience. Very professional and knowledgeable staff, great communication and attention to detail, and utmost focus on customer experience and satisfaction. Highly recommended!

Project was fast and easy. Doug came in time explained everything tbat was being done.

Replaced Heat pump and air handler. I chose Comfort Master LLC because of all the great reviews on Angie's list and I know why now. Doug is professional, courteous and punctual. Diagnosed quickly and quoted me for a replacement. Price was great. His staff was also professional. Will absolutely hire again when other home project arise.

Awesome..! He checked my heater to make sure it runs better and answered all my questions

Awesome inspection and maintenance, very knowledgeable of their jobs....great work!

Never showed and did not call to cancel. My husband had to take a day off from work to be here. Had appointment for 9:30 and when my husband called at 10:00, to see when Doug would be here, he was told he couldn't make it and needed to make another appoitment. No thanks!

Doug at Comfort Master is extremely knowledgeable for all things HVAC. He quickly diagnosed my air handler problem, was able to temp fix the failing system long enough to get me by for a month or two until we were able to replace the whole system. He got me the best possible price on the new unit, his team expertly installed it, they were very professional, knowledgable, and did the job right. They're gonna be my go-to from now on for anything HVAC or plumbing. Comfort Master has my highest recommendation!

Douglas did a great job, he gave us a great deal, he left the job site clean and the system is working wonderfully.

Installed ontine, no cost overuns. Came back t he nrxt day to make minor adjustment been working perfectly since. had to come back the n

It went great. Doug & his employees worked diligently. Before the job was done, Doug reviewed everything with us, walked us through how to do things, what we needed to know. Not just telling us, but visually showing us. I asked a ton of questions & Doug has been there every step of the way helping me. I would definitely recommend them to family & friends.

Company very punctual and job completed accordingly🍈

Doug is outstanding flawless service you would be doing yourself a disservice if you don’t use his services

Very professional job, completed project on time and as budgeted, very easy to communicate with via phone or email

It went perfectly. Doug and his crew are friendly and professional. They arrived on time and had the whole job done in about 4 1/2 hours. The new equipment is working as promised. I would definitely hire them again.

Top to bottom this was a great customer experience working with Comfort Master to install air conditioning for my whole house. Doug and Chris came out for the initial consultation. I initially only imagined a mini-split system (5 indoor wall units and 1 outside condenser), but after seeing the house and the attic they both quickly imagined a ducted system and that became a much more viable solution install-wise and cost-wise. Doug was very responsive and helpful with email communication (my preference). Doug and Chris came back for the followup visit to make final measurements and discuss remaining installation details. They spec'd out a great system, Carrier brand. For the sake of due diligence I did consult another company for a second opinion and design-wise both companies were in line but Comfort Master was much more sensible cost-wise and better to work with. The installation went as well as could be expected. Note: during this ongoing Coronavirus period they navigated that landscape professionally with their whole team wearing masks when needed. Installation was smooth even with me, my wife, and two young children needing to be around the whole time. Over the expected 2.5 days they installed the outdoor condenser, air handler and flex ducts in the attic, dedicated electrical line from the circuit breaker panel, 9 vents throughout the house, and a digital thermostat. Great quality equipment and parts, professional team, good communication and managing of expectations. Very well done overall. Highly recommended.

My heat pump unit (HVAC) wasn't working properly and I didn't want to use the people that installed/serviced it previously as I wasn't happy with the service they provided so I called Comfort Master. Doug answered the phone and I explained what was going on with the unit and he came to give me an estimate within 2 hrs! He investigated and showed me the problem. The motor was shot and freon was leaking. It wasn't worth putting more money into this unit (it was 12 yrs. old) and I asked what he would suggest I do. I ended up getting a different brand and he came out with Chris 2 days later to install the new unit/remove the old unit (inside & outside units). Super nice guys and took their time explaining things to me when I had questions. They cleaned up everything when they were done. They did not go over the estimate I had gotten so I was very happy. I would hire them again in a heartbeat! They wore face masks too because of COVID-19 and it was HOT and HUMID out yesterday!!!

Doug identified that the reason my A/C didn't work was because my roofer had cut through some of the vital parts. He gave me a quote to fix it, and we scheduled a date. Doug Luisi offered to help me with the roofer if I needed it. He came (with help) and spent more than 5 hours here to fix the issue. His price was exactly what he quoted me, not a dime more. He brought me two filters to use for the A/C. He is honest, a hard worker and is probably the best kept secret here in the Poconos. I'm going to have him back to replace my thermostats. P.S. my dog likes him, which also tells me a lot!