ZOLA'S QUALITY PLUMBING & HTG

I recently purchased a home. A few months later I ran into a sewer issue. I called Zola's plumbing and heating 3/4/21 to fix the issue. Since this was my first home I wasn't sure about pricing. I spoke to a lady over the phone and asked her how much it would be. She told me the price would be between $325.00 and $400.00. I thought that was a little high but I want it professionally fixed so I didn't have to worry about it later. Two men came to the house. They were great, very nice and explained a lot to me. I was appreciative of the information. They were in the house a little less than 3 hours. Moreover, when they gave me the final price after they were finished I was charged $750.00. I was appalled. I notified the guy that I was told at most it would be $400.00 to fix a clogged sewer. He told me that they charge by the hour and since it was two guys I would have to pay both. Plus the cost of equipment. I couldn't believe a business that is well known would treat their customers like that. I felt lied to and cheated out of my money. I would have appreciated honesty and integrity. Do not lie to your customers and over charge them when the work is complete. That is completely despicable. It would have been horrible if I trusted the company at their word and I only had a max of $400.00 to pay. I would have been stuck in a horrible position trying to figure out how I would pay this extremely large bill. I was also charge for 3.5 hours for each guy and they were only there for a little less than 3 hours. I am highly upset because I really wanted to move forward with this company to fix some plumbing issues in my house. Now I clearly know that I can't use them for future projects. I just hope this review can help someone else and ensures no one gets put in that position.

unknown

I had a very good experience with him. He was very clean and very neat. He was right on time.