PERMA CERAM INC

Great job. Looks brand new.

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I had a fine experience with them. They were timely, and they did the job well. They were clean and friendly. I was very satisfied with them.

My partner, Jeffrey, and I are refinishing a Victorian house that is also a triplex. One of the units has a claw foot tub that we wanted to refinish. Our plumbing contractor, Adelphia Plumbing, recommended that we contact Myron at Perma Ceram to reglaze this tub as an economical alternative to replacing the tub with a new shower or new tub. We had to schedule Perma Ceram well in advance because they are very busy. Bob from Perma Ceram arrived on 9th September and worked all day on the tub. When he was done he taped up entrance to bathroom to keep people out since there were a lot of fumes - so we did not fully inspect the end product. The room was very cloudy from air born paint and the bright light from the bathroom window made it impossible to see any details. Initially when we walked into the room the next day, we thought it looked beautiful; but then when we looked into the tub, we realized that in the bottom of it was a long run of Perma Ceram's glazing material - over 12" of the glaze had sagged into the bottom of the tub and created a long ridge in the bottom. Very ugly and a surprise that Bob had never mentioned this before he left - and before Jeffrey had given him his check. I called Myron and left him a message that we were concerned about the sag and wondered if it could be remedied. He left me a long voice message on 15th September as follows: "Hi, It's Myron calling back from Perma Ceram. How are you? Sorry I didn't get back to you sooner. We were on vacation and we got swamped with calls. I spoke with Bob - he knew about this and we are going to polish it out for you. We want to make sure that that spot, which is a bunch of extra material different than the rest of it - that has to dry before it can be sanded. We're going to get him out there. I'm going to give him the information and he will contact you and come out and take care of it for you. Ok, it's Tuesday at 3:15, Myron from Perma Ceram. 610-647-6230. Thank you. Give me a call if you want to, but basically, I'm aware of it and we will be handling this. Thank you very much. Have a great day. Bye." This sounded great - we were happy that it would be remedied so pleasantly. I waited over a week before I called Myron back to say that we hadn't heard back from Bob for a return visit, but wanted to also know if we could schedule the plumber to come and hook up the tub - was this going to interfere with their remedy? Bob finally called me back on 25th September and left me the following message: "Hey Steve, it's Bob the bathtub guy. I was just calling you back. I'm sorry it took me so long to get back to you. That mark in your tub is actually a cast mark from the original tub - it's actually out of the factory and there's not a whole heck of a lot we can do about it. So, I know exactly where you're talking about it, I didn't point it out to you at the time, I probably should have. But that's actually a casting mark from day one from when that tub was originally made. I sanded on it a little bit when I did it, but you can't actually sand that stuff real well. It doesn't sand off well. So, you can't really fix it at any great rate or make it look real great. I mean obviously, it 's got a nice shine and everything else. So, obviously it looks like its a cast mark in the tub itself. Any problems give Myron a call, but like I said there's not a heck of a lot I can do about it, it's actually in the original tub. Thank you." Night and day different story from Myron ten days earlier. Needless to say, they changed their tune to say to say it wasn't their problem and weren't going to come back and remedy it. I had a problem with this change in story and I called and left Myron another message. He called me back on 26th September to say that since this wasn't some mansion but an apartment, he didn't have time to make another call in this area because he was doing us a favor anyway. What favor? We paid him for a service - there were not any favors to be had. We never knew him before we called him. He also went on to say that Bob didn't know about anything we were talking about. What? What about the original message from you (Myron) admitting your (Bob and Myron's) knowledge of this ridge in the material. It is not a cast mark - I can tell you. I am an architect and Jeffrey is an interior designer. As professionals, we know what paint drips and sag marks look like. Myron also said that it's only an aesthetic issue not a performance problem. I told him that as design professionals, the aesthetic is very important and not trivial. After claiming that Bob didn't know what we were talking about, he then switched his story to say that Bob said there were hundreds of ridges all over the tub - what? The tub is as smooth as a baby's bottom except for their ridge that they created. Myron interrupted me every time I tried to speak. Said that it would be another $425 for Bob to come out and repair the tub. I told him that I was very disappointed, that he was not going to stand behind his work and that I would also let my plumber know about our experience. He said that not everybody can be happy and it won't upset him if we are unhappy because he has plenty of business. He interrupted me every time I tried to tell him that his stories are not consistent beginning with his first message on 15th September. Basically, he couldn't be bothered and probably thought that he could call me on a Saturday and leave me a message. Perma Ceram is the worst behaved contractor I have ever hired. We will never use them again nor recommend them to any of our clients. If you feel the need to use them, make sure you inspect the work before you pay them. If you do pay them, don't expect them to stand behind their work and remedy anything that they did wrong. In fact, expect them to lie about it and treat you like your are dirt beneath their feet. Perma Ceram - more like Perma-Scam! We paid too much for a poor job and horrible treatment of a paying customer that would have had future work for them.

They were very good. They were quick to respond to our call. They gave us an estimate and the work was done when they said it would be. They did a very neat and clean job. I would use them again in the future.

They called back, were very responsive. The man that did the work was excellent. The tub looks wonderful.

I think they were highly recommended in Angie's list and even my sister had used them. She also highly recommended them. They did an excellent work.

They did a wonderful job. I had my tub glazed before by another company and it peeled. Perma Ceram came in reglazed my tub and it is been 2 years later and it still looks like new. I would highly recommend Perma Ceram.

They were prompt. They came out and did the work efficiently. They took about a half a day to do the work that he was hired to do. He cleaned up well. The tub looks good.

Perma Ceram was responsive, and worked with our work schedule. The technician came on time and was extremely pleasant. He completed the work within approx 5-6hrs. There were a couple of scratches, some unsightly buildup, and possibly the worst caulk job in the world on the existing tub. When he was done, the only word to say was - WOW! It looked amazing. The technician fixed all of the problems, and then some. I changed the tub walls to travertine, but the transformation really was seen once the tub was refinished. The work comes with a 1 year warranty, but he said if anything went wrong in the next 5 to give him a call. Also, they took off $25 since I chose to caulk myself, otherwise the price is set at $495 as of summer 08. This price did not change based on tub size, which was a plus given our bigger tub.

The technician arrived on time and helped move a furniture piece out of the bathroom. He set up a fan in the adjacent bedroom window and secured the area as best he could. Due to the dust and odor of the work, I did not watch the process so I can't explain how it was done. By about 3:00 in the afternoon, he was finished and cleaned up the area and even caulked some areas where the tub meets the floor very nicely.

Perma Ceram did a very nice job on my tub; the glaze is smooth and flawless. The people were friendly and I would recommend their work.

I contacted PermaCerma, and spoke with a knowledgeable representative. They told me that had been doing this for 20 years, and also were able to come to the house within 2 weeks to complete the work. No on-site estimate was given -- just a flat rate of $395 was quoted for re-glazing a porcelain tub. Work was completed on time, and excellent quality. Would recommend their services again.

The technician Bob is great. He knows the industry and his work. He did a great job and informed me of all the steps he would take to bring back tub to life. They were punctual and very clean. The company has been around for many years and backed their work up with a great warranty and a competitive price. The customer service was great compared to their competition. They even saved me money on work that they could have done but did not need to be completed to finish the job.