We at SERVPRO of Hershey/Swatara specialize in the cleanup and restoration of: Water damire Damage, Fire & Smoke Damage, Mold Damage and Vandalism & Bio-Hazard clean-up. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, Our Mission is to serve and to add value to our community - to this end, we strive to do more than just cleanup. We want to have a positive and meaningful impact on the community we serve by giving back and helping those in need. If you would like to schedule service for your home or business, please call today! 717-561-1404 Certifications: ASD - Applied Structural Drying ECTP - Employee Certification Training Program HST - Health and safety Technician IICRC Certified Firm OCT - Odor Control Technician OSHA - Other Training SRT - Fire & Smoke Damage Restoration Technician WRT - Water Damage Restoration Technician
When something as devastating as a house fire hits your family, you immediately look for the “life boat” that is going to keep you afloat, and if possible, help you find your way back to normal. For our family, that life boat was unquestionably SERVPRO of Hershey. Of all the decisions we made during that critical time, we are most grateful that Joe Lapp at SERVPRO of Hershey took our call. Over the next 10 months, Joe and his entire team were a bright spot as we rebuilt our lives, a knowledgeable voice of guidance as we navigated a major insurance claim and a complicated rebuild, and literally the best, most detail-oriented, professional, and talented group of craftsmen I have ever worked with in my life. They were a God-send for us. We cannot recommend them enough. While there are literally too many instances of how SERVPRO of Hershey helped us to write in a reasonable review, here are some of the most incredible ones: 1) Our house fire happened on a weekend night. While I waited for what seemed like an excruciating 36 hours for my insurance company to call me back during regular business hours, Joe Lapp at SERVPRO of Hershey took our phone call at 4 in the morning. Even then, he was reassuring and agreed to meet me three hours later. He sat down with me, in a house full of smoke damage, and talked me through what to expect over the next few days. He took some of my and my children’s clothes and bedding and laundered them that day, and had a member of his crew spend the entire rest of the weekend cleaning a space for us in the house so that we had some basic necessities. 2) The employees at SERVPRO of Hershey are the kindest, most patient group of individuals I have ever worked with. Every morning, they arrived happy and treated myself and my young children with empathy. They guided our family through the process of going through our things room by room, and throwing out and documenting what could not be saved. They restored to perfection any items that could be saved. They never complained – not once – about how big this job was, how urgent some of the timelines were, and how complicated our insurance could be. They did extraordinary things for us while making them seem like no big deal. One example I will never forget is – when it was suggested that my 6 year old son throw out his beloved train collection, I asked if there was any way the trains could be save (even though it was not practical). One employee volunteered to take the task on. He took apart nearly 50 trains, cleaned them inside and out with a toothbrush, before putting them back together and returning them to my son. 3) SERVPRO of Hershey’s documentation is impeccable, professional and extraordinary. From providing photos of every item lost for our insurance, to providing hundreds of pages in rebuild estimates, they met to the letter all things required by our insurance and our mortgage – a staggering amount of work. 4) SERVPRO of Hershey are experts at what they do – the very best. They were able to guide us through multiple inspections, provide important documentation to our insurance, and work closely with our onsite adjuster. They performed or supervised all rebuild work, and made sure it was up to their high standards. I always felt that they were looking out for the safety and quality of the home they were rebuilding. 5) Their craftsmanship is impeccable. After the rebuild was done, the home looked truly “like it never even happened.” From restoring high end finishes, to important detail work , painting, flooring, an entirely new HVAC system, dry wall, vent work, eliminating odors, extensive cleaning – they cut no corners, used the latest technology to help with their work, and did an astonishingly amazing job. Despite how devastated the house was at first, everything was back to normal when SERVPRO of Hershey was finished. We chose to sell our home after the rebuild was completed. The home showed beautifully, and we had an offer in a matter of weeks. 6) SERVPRO of Hershey is the single most trustworthy contractor I have worked with. Our family did not live at the home during much of the rebuild. Joe and I communicated often daily with calls, e-mails and photos. I never once had to check on or worry about the quality or timeliness of his team’s work. 7) There were literally dozens of extraordinary ways Joe and his team helped us. A few other notables: • Joe used his industry connections to help us get our clothes restored in a record amount of time • The rebuild was delayed for months while our insurance company completed inspections, and SERVPRO of Hershey heated the home with an external furnace, attending to the furnace daily and checking thermometers in the home to ensure the home was not damaged further • Navigating a major insurance claim is complicated and seemed at times to take forever, but Joe knew just how to help us keep the project moving forward, and his company was eternally patient as we navigated that process • SERVPRO of Hershey personally delivered several important and valuable personal items to our family after they had been expertly restored, despite the fact that we had moved out of state SERVPRO of Hershey was an answer to many prayers during a challenging year for our family. I literally do not think we could have gotten through it without them. I will remember their extraordinary work and kindness my entire life.
Description of Work: Smoke damage remediation & rebuild
Rating Category
Rating out of 5
Yes, I recommend this pro
Joseph P.
12/2018
5.0
carpet cleaners, house cleaning, upholstery cleaning, floor cleaning
+ 2 more
Since it was not covered by insurance, the price was higher than we anticipated, BUT IT WAS WORTH EVERY CENT. The house has lost that dusty smell that we had for a month and dust doesn't keep resettling. The unfinished basement looked like a volcanic ash eruption and now is clean and storage crates back on shelving. They even took down a former-owner darkroom that we just used to store. The first floor received a thorough cleaning top to bottom and included the curtains and blinds. The crew was punctual, hardworking and friendly.
Description of Work: Our basement was cleaned after waterproofing was done and everything was covered in concrete dust. The home's first floor was also thoroughly cleaned, top to bottom.
Servpro did an excellent job restoring my rental unit back to better than before. I had a pretty serious kitchen fire that caused smoke damage throughout the house. Servpro got rid of the smoke smell, gave me a brand new apartment, and did so in a reasonable amount of time. I would highly suggest their services to anyone needing fire restoration. Their customer service is outstanding.
Description of Work: Fire Restoration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you [Member Name Removed] - it was our pleasure to serve you!
Kerry R.
11/2017
5.0
Great crew of folks who addressed my repair timely. Extremely responsive. Thank you 😊
Description of Work: Leak in roof, repaired kitchen ceiling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you [Member Name Removed] ! It was our pleasure to serve you!
TAI LI K.
09/2017
5.0
well done and prompt
Description of Work: fan dry water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
T F.
09/2017
5.0
house cleaning, upholstery cleaning
+ 0 more
Excellent. Cleaning and Scotchgard protection in all chairs completed .
Description of Work: Upholstery cleaning 280 chairs for banquet hall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you - it was our pleasure!!!
Ken Z.
10/2016
5.0
carpet installation, drywall
+ 0 more
Jason had a door repaired that would have cost QUCC between $700 and $1,000 if installed new. Jason checked out the telephone service in the Pastor's Office and determined we would have to contact Verizon. He spent over two hours on this task. Jason Performed tasks that should have been done by Steve Weiser's installers. (don't hire Steve in the future for carpet installation) You may show Steve my comments as he caused the carpet problem ("cosmetic defect) according to Mohawk. His installers should have seen the defect and not installed the carpet. I will spread the "word" to anyone who will listen that he cost the Quentin UCC thousand's of dollars. Jason finished the areas around the electric outlets in the floor in the Pastor's Office. I thought well of Jason Roberts and we met for breakfast one morning at the Quentin Haus across the street from the church.
Description of Work: None, Jason Roberts of Servpro was amazing. He performed tasks well beyond his range of responsibility for Quentin United Church of Christ
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you for your praise [Member Name Removed] - it means a lot.
Joe L.
09/2016
5.0
carpet cleaners, drywall
+ 0 more
SERVPRO of Hershey did an amazing job. They were punctual, professional and easy to work with!
Description of Work: We had a waste water hose fail on our second floor washing machine, they removed the damaged materials, restored the materials that could be restored, and replaced the removed materials.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,697
Response from Servpro of Hershey/Swatara
Thank you [Member Name Removed] for your kind words and thank you for choosing us!
Deborah S.
01/2016
5.0
carpet cleaners, house cleaning
+ 0 more
Jason Roberts cooridinated our project after he did a thorough evaluation of the situation. Jason was extremely knowledgable and professional. He was also very kind and pleasant. Jason helped develop a well-thought out plan of action to remediate a mold issue we found in a closet in our basement. Our family has some chemical sensitivities and Jason individualized his work to incorporate only the best environmentally-friendly products that are recommended for use with people that have known chemical sensitivities. I was extremely impressed and very happy with the great results of these products that Jason needed to use for the mold remediation, cleaning and carpet shampoo. Jason explained his procedures and every aspect of his work to us. He was always so pleasant and eager to answer any questions we had along the way and provide helpful tips for us. Jason actually performed all of the work, along with his wife Amanda who completed all the cleaning so beautifully. Amanda did an absolute outstanding job of cleaning the basement. She is extremely organized and efficient with her excellent cleaning skills. Our basement is gorgeous now. It looks totally immaculate and smells so fresh and clean. Jason also cooridinated carpet cleaning for us with Servpro and that process was great. The carpet cleaners were very pleasant and experienced with their work. They also did a fabulous job. Throughout the whole process of working with Servpro from the beginning until the completion of the projects, Jason and his wife Amanda greatly exceeded my expectations. They were so kind, thoughtful, caring and knowledgable. Jason's expertise and skills helped us solve a problem with great ease. I would absolutely hire Servpro again in the future if I had the need because you can definitely count on them to provide the very best results! Lastly, I just want to say thank you to Jason and Amanda Roberts and everybody at Servpro for turning our basement into such a positive, beautiful home environment. Thank you so much for working so hard for us. Also, their communication for everything was perfect. I highly recommend Servpro. We are very grateful for their sincere dedication and hard work!
Description of Work: Mold Remediation Cleaning of Basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,033
Response from Servpro of Hershey/Swatara
Thank you [Member Name Removed] for the very kind words - we will be sure to tell Jason and Amanda that they did OK ! :)
Nancy P.
11/2015
5.0
He spent an hour tracing the lines through the basement to determine the possibility of moisture in any areas. . Although there was no actual repair work performed I was pleased and very relieved to know I did not have the problem I was concerned about. He recommended resealing the shower tile as a preventative fix.
Description of Work: The provide, Jason Roberts, Marketing Manager, did an in dept review of the area, the tiled shower, because of concern for moisture or possible mold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you [Member name removed] for taking the time to recognize Jason's efforts to help you with your issue! We appreciate your business and your feedback.
Lanie R.
10/2015
4.0
I chose not to use the provider.
Description of Work: They came and gave me a detailed written estimate. I did not use the service.
Rating Category
Rating out of 5
$1,600
Response from Servpro of Hershey/Swatara
[member name removed] - We would love to have earned your business as a result of the estimate but thanks for the review. Please keep us in mind if you have another issue. Brad Morgan - CEO SERVPRO Hershey / Swatara
Bradley W.
10/2014
5.0
Better than I expected. We are a soup kitchen and we were able to serve cold lunches while they did the work in the kitchen area. They worked according to our schedule.
Description of Work: replaced and cleaned a moldy wall
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thank you [member name removed] for the very kind words. It was our pleasure to help you and your ministry.
Bonnie P.
09/2014
4.0
They arrived promptly. They thoroughly examined the house and were very receptive to questions. Estimate arrived via an email in a timely manner. They were even readily available when a follow up phone call was made several days later with further questions.
Description of Work: Estimate for mold/mildew remediation
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Servpro of Hershey/Swatara
Thanks you [member name removed] for the feedback!
william R.
08/2014
5.0
unknown
Description of Work: cleaned mold in attic/good job
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,017
Response from Servpro of Hershey/Swatara
Thank you [removed member name] for your positive feedback. We pride ourselves on doing quality work and doing all that we can to make sure people are glad they called US! Brad Morgan Owner Servpro of Hershey / Swatara
Vicki Z.
06/2014
5.0
Servpro showed up on time and were completely professional. They sanitized the area that was effected from the grinder being broken. They went beyond what was expected by sanitizing the surrounding areas because they had a high chance of being effected by foot traffic. They also removed the mold efficiently. I would definitely use Servpro again! They were efficient and punctual. They also showed up at a set time and did not give a window. Workers were courteous and respectful.
Description of Work: Servpro came to the house after our grinder in the basement broke. They assessed the mold that had grown from water damage and sanitized the effected areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Servpro of Hershey/Swatara
Thank you [member name removed] for your kind words - serving you was our pleasure!
Peter G.
05/2014
5.0
drywall
+ -1 more
They were very good at what they did. They a little slow in getting the projects finished and they had a couple of other projects too, but we were pleased with what they done. If we had one complaint it would be that it took a long time. It took two or three days for all the water to be dried and the walls dried. The pricing was fair. Once we complained about how long it took they responded right away and compensated us by knocking money off of the price of their work.
Description of Work: We have used Servpro of Hershey/Swatara for drywall and they put up new ceilings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$20,000
Sarah J.
05/2013
1.0
drywall, biohazard cleanup
+ 0 more
Servpro peformed flood clean up following a flooded basement. The initial work was done in a punctual manner, but the follow up has led to this poor review. We needed documentation for insurance purposes and a legal follow up issue, and the owner refused to give us any documentation in regards to the clean up. (Besides the bill) We now are forced to spend even more money to legally force the owner to produce the photographs taken during the cleanup, as well as records and notes. It is unfortunate that a company that claims to provide a service to help you after a disaster only causes more headaches and anguish. The corporate office was of no help to us either- claiming that "each office is independantly owned and operated...." I would stay far, far away from this company. They have only caused more problems to us.
Description of Work: Flood damage clean up
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Response from Servpro of Hershey/Swatara
Dear [member name removed] We are very sorry that your overall experience regarding follow-up after the initial service was not satisfying. Please note that as of Jan 1 2014, Servpro of Hershey / Swatara is under new ownership.
Jennifer H.
11/2011
5.0
house cleaning, basement remodeling
+ 0 more
Bob came out to assess the situation. He advised that some of the wood paneling needed to come off the walls, and advised that we could save some $$$ if we did it ourselves. He also advised that the drywall needed removed from another wall, as there was definitely water behind that wall. Again, said he'd be happy to do it, but we could save $$ doing it ourselves. By removeling those walls, we might be able to see the source of water ourselves. I thought it was pretty great that he listened to my concerns about costs and recommended options to help us save $. He is the only contractor we had come in that wasn't immediately trying to sell us sump pumps or suggesting thousands of dollars of trench work. We haven't finished ripping out the walls yet, so I haven't scheduled him to come back yet. As soon as we do, I will be calling him again. They seem like good, honest people who genuinely want to help you without robbing the bank.
Description of Work: We uncovered what appears to be a long history of water issues in our finished basement. We suspected we possibly had mold issues as well.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Geoffrey C.
09/2011
1.0
I had some flood damage due to the flooding in Harrisburg. When I initially called on Thursday they said they'd be out on Sunday. When I called to follow up on Saturday they told me they would be there Tuesday. When I called Monday they said everything was great for Tuesday. When I called Tuesday morning they canceled and said they weren't sure when they could get out. Finally on Friday they called with an "opening" if I could get home from work in 30 minutes. When the technician arrived he took some moisture measurements and told me that he had to remove the bottom 4' of wall, they'd put industrial dryers in for 3 days then I'd be ready to get a contractor out to repair the drywall and repaint. The cost for this service was estimated at $21,700! For $22,000 I would at least expect the job to be done. They offered no justification or writeup for the estimate, just a letter that basically said "ServPro came out to your house and estimated the repairs to be $21,700." I could not have been more disappointed with their explanations or with their service. I'm convinced that this is a company that was trying to take advantage of a flood victim. I would NEVER call these people again. Their slogan is "Like it never happened." HA! It didn't feel that way when he was trying to steal my money.
Description of Work: I decided not to go with their services due to the price.
Rating Category
Rating out of 5
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$21,700
Response from Servpro of Hershey/Swatara
[removed member name] We are very sorry that you experience was unsatisfactory. As of Jan 1, 2014 Servpro of Hershey/Swatara is under new ownership. We hope that if you ever need restoration services in the future that you would give the new team at Servpro of Hershey the opportunity to win you back !
Julie K.
04/2011
5.0
basement remodeling
+ -1 more
My sumpump failed and I had about half an inch of water in my basement. I had the pump replaced immediately. Servpro came in after the new pump was installed. They took out the carpets and removed the damaged drywall and baseboard. They did my entire basement including moving the furniture and toys in about 5 hours. I was pleased overall.
Description of Work: I had water damage in the basement. My insurance agent recommended I call Servpro. They were prompt, courteous, and worked like dogs to get my basement dry again. All the carpeting had to be removed as well as about 6 inches of the drywall and baseboard. I have a pool table and a bar in my basement and they dealt with them very well. They moved all the furniture and toys. They took out the old carpet and set up fans and dehumidifiers. Overall, I was very pleased.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Lauren W.
12/2010
5.0
house cleaning
+ -1 more
They were prompt in arriving but because they were understaffed, when a second disaster arose, they had to divide their time between jobs. Things took longer than we expected but overall they were great and I would use them again.
Description of Work: Servpro specializes in disaster clean ups. My mother had a blocked chimney from her furnace that backed smoke through the house. There was soot. The gentlemen of Servpro cleaned ceilings walls and floors. Her insurance covered all but her $500 deductible. As a bonus about a zillion cigatrettes worth of nicotine went away, too. Everything looks and smells better.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Drywall,
Carpet Cleaning,
Basement Remodeling,
Upholstery Cleaning,
Carpet Sales and Installation,
Biohazard Remediation,
Floor Cleaning and Waxing,
Interior Painting,
Window Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning
FAQ
Servpro of Hershey/Swatara is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Servpro of Hershey/Swatara accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
Yes, Servpro of Hershey/Swatara offers free project estimates.
No, Servpro of Hershey/Swatara does not offer eco-friendly accreditations.
No, Servpro of Hershey/Swatara does not offer a senior discount.
Yes, Servpro of Hershey/Swatara offers emergency services.
No, Servpro of Hershey/Swatara does not offer warranties.
Servpro of Hershey/Swatara offers the following services: Fire, smoke & soot, water removal & dehumidifier, mold mitigation & remediation, catastrophic storm response, document drying, electronic equipment, move outs & contents restoration, air ducts & hvac cleanings, biohazard, crime scene & vandalism, carpet & upholstery cleanings, drapes & blinds, ceilings, dry cleans, walls and hard floors & deodorization cleanings,24-7 emergancy services.