Pella Windows and Doors

Great help in the show room, even better input from Nick at sales visit. Product is excellent and installation crew was top notch. Highly recommend using the Pella contractor, as he knew exactly how to remove old window and door and install new, including cutting tile at entry for a perfect fit.

Great. Timely install, good quality and very professional.

Very well. Highly professional. Excellent workmanship and clean-up.

The installers were on time, professional, helpful in explaining what they were doing and why, asked me about what preferences I had during the installation when choices had to be made. They carefully removed the existing doors, cleaned up, installed the new doors, cleaned up and showed me how they worked (such as closers on the screen/storm door, built in/hidden roll screen). Installation occurred over several weeks. They came to install multiple doors, but rain prevented them from installing one of the doors. They explained in detail why they could not install the one door in the rain which made it easy for me to understand why they had to come back another day to finish the job. Had they gone ahead and installed the door when it was raining, they could not have sealed it properly and neither I nor they would have been happy with the result. The doors look great, it is clear there will be no drafts around them, the main doors are insulated and will help save energy; I'm very pleased and would go the same route again.

I tried to go through the Pella outlet in Montgomeryville but they were just so awkward to deal with that I went to another Pella outlet in Jenkintown. They seemed a little more sensible there. They came out and took measurements and I agreed with the contract. The strange part of their contract was that they wanted about 90 percent of the cost upfront. I signed the contract and they told me that it would be 5-6 weeks but they finally came out about thirteen and a half weeks later. It was the coldest day of the year. They did not do as good an installation as they should have because of the weather. They installed a door with the wrong color. The first door they put in was warped while the second door was the wrong color. The third door they brought was almost similar in color to what we wanted but we just so frustrated by that time that we decided to accept it. It was absolutely atrocious in terms of their handling the time commitment. It was very awkward to wait for them for almost two months after the due date. They had told me that they would have the job done by installers trained by Pella. I don't know what they meant by that but they just had some local contractor come out and install the door, which I could have done myself. I could have found a contractor to do the job myself. I asked the guys and they said that they did not get any special Pella training. The door is of decent quality and has been functioning well but I just could not recommend dealing with that company again. I thought that the price was extremely high. I thought that I was getting a quality door but it really wasn't a quality door.

Was looking for a top of the line window that had a classic look to fit with our house. Also important that the window had real wood in the interior. Pella Architect Series windows fit the bill. Pella came to the house to give estimate. Arrived on time and very professional. Cost is in line with other top window makers. Once contract signed it took about six weeks for window to arrive. Installed in one day. Very professional crew. Placed drop cloths and did a great job of cleaning up after work was completed. Communication throughout the process was very good. Able to reach Pella and get a response in the same day. Will have back again

They ended up giving us fiberglass windows instead of what we originally thought we wanted because the fiberglass was better quality saved us a lot of money as wel. They came out, and the salesman, John, was great and professional. He actually installed everything, and his crew and he had them all in in 2 days. They were neat and clean, bent over backwards to make sure everything was as it should be, and we're very happy, and the windows are air-tight.

They came out about a month ago. They were professional and courteous. Their price was too high and I can't afford them.

They were great. The salesman was very good. He knew his product and explained everything about it. They came at the correct time to put the window in and did a perfect job. They cleaned up after themselves. I have nothing but good to say about them. Pella windows are very expensive but they are very good. You don't have any trouble with them once they are installed. The product comes along with a warranty. What stood out about them were the promptness and the professionalism that they used in installing the window.

They were too expensive. They did not charge us anything to do the estimate. The sales person was very professional and that’s a plus. The experience was good with them. When I called one of their branches, they didn’t get back to me. So I had to call another branch and they responded to me and they were good. I will not consider using their services again in the future.

They were very good. My feeling was that if I was going to have somebody cut one third of my room out of my house I wanted somebody that really knew what they were doing. Doing the installation was just like clockwork. It happened to be one of the few days that it wasn't snowing. They did a beautiful job and worked around the snow. The employees were very nice. The windows are excellent and they were very professional. It turned out that it was more expensive than I thought it was going to be which was a disappointment. I don't think the salesman led me on, he was excellent but I was hoping it wasn't going to be that expensive. I really don't know how to compare the price. They did call to confirm the appointment but it was all static and I would advise them that they could work on that. I will shop around for a better price for any other windows.

The job went very smoothly. After the initial visit/consultation, we were given a date when the work was to be completed. 4 men worked on the project of taking out the old windows, and replacing them with the new ones.The job was completed on the same day. There were 2 finishing items that had to be completed, and we were given 2 dates when those items were to be attended to. Everything has been completed and we are very satisfied with the final product. The crew were very neat and did an excellent job of cleaning after themselves.

The experience was seamlessly easy. They were wonderful and responsible. They were professional and it was perfectly done. They go up and down to match the other windows in the house. I went there to see the salesroom and the windows and pick out a design. There is a lot of follow up. Somebody came out and measured. Then the people that are actually going to do the installing came out and measured. When they actually did the installing somebody came out to check to see if it was going well. They stayed on schedule. They did the job from the inside and they were here for 3 days. Every day my house was cleaner than when they came. They had to do the lead abatement thing because of the age of the house and it is the law. They were really very professional, thorough and tidy. They were kind of fun. They were very careful about not tearing up the wood floors or anything. They even put covers down on the rugs. The house is much tighter now and not as drafty. The windows are very good. I didn?t compare prices.

Todd Longan at Pella was a pleasure to work with. He was easy going and friendly. He also kept in touch with us throughout the project. Todd selected a particular contractor to do the work since we were having the drop-sills done. Pella's contractors were hard-working, neat, and professional and obviously took pride in their work, even doing some extra repairs for no extra charge in order to get the windows to fit nicely. Since we were going to finish trimming and do the staining ourselves they cut and left extra wood for us for the returns and the trim and even showed us how to do the work.

They came out here and were well versed. They gave us a couple of different options if we were to do it in different ways. They answered any and all questions. They were able to show us samples. We were promised that they would not badger us and they did not. They said we could get back in touch with them. They scheduled an in-home consultation in a timely manner. They offered suggestions and showed us examples. The representative in the showroom took a lot of time explaining to us the different options. When we later got in touch with them and asked them if they could come out they did. They did it very quickly. We were able to finally make a decision. We are very pleased with the customer service and sales end of their service so far. We are also extremely pleased with the product. We are going to have an installation done, but it won?t be until November. Taylor will be doing the installation. Their widows and doors are very, very good. Their work ethic is excellent. They are very impressive.

Called Pella and was able to speak with someone immediately. He was the person that came to give my estimate. He was pretty quick, and low pressure. He answered all my questions. I ended up not getting the windows done, but I would consider Pella again if I change my mind. Only negative thing was that their warranty does not cover the labor to repair/replace any defective windows.

They were very professional, punctual and on time. They were very efficient. I would use them again in the future.

I asked them to come back since the windows were on warranty. They did a good job. They were professional and they fixed a program. So I was okay with them. The price that they charged was very good. If need be, then I would use their services in the future too.

See above. The windows were delivered on schedule and fit perfectly.

We had Pella Windows installed in our entire house and as a result we have seen a dramatic difference in the temperature of the house and in this winters heating bills which have been reduced dramatically. There are no longer the constant drafts we had all the time and the room temperature itself is very comfortable and even throughout the day and night. We couldn't be more please and it was the best investment we made for our home. We contracted with Pella Windows and Doors of Jenkintown and found Mr. John lang, the representative, to be very fine person and one whom we have the utmost respect for. He took the time, giving us all the information we needed to make a decision, answering any questions we had to our satisfaction. If for any reason we called, he was always available, returned our call or came if necessary. You can be assured of a proper follow-up if necessary. There's never any problem. Its a wonderful company and the service you receive is excellent. Our backroom window presented a challenge, requiring extensive work to be down and Mr. Lang sent the most qualified installers for the job. Mr. Lang himself is very informed and knowledgeable and able to give you the best advice. We found him to be a person of integrity, a person you can trust completely. We couldn't be more pleased with him or with the job that was done. We are very grateful to him for his advice and assistance.

I like the product as well. We had Pella put French doors in when we moved in. I am very pleased with everything I have bought so far. They make a great product. They clean up well after themselves and are meticulous. They would come in on time and they had the whole crew here every time.

They were incredibly fast and the windows were of high qualities. They replaced 22 windows in just 2 days. The speed with which they worked was quite impressive.

Sales person was very prepared and knew his stuff. The presentation was extensive but I was impressed with quality of product. Price was very high for my budget. Sales person went overboard in trying to get my business. He asked some rather personal questions about my financial situation that was not appropriate. I thought he would never leave! I finally had to walk him out door.

They did a wonderful job and I was very happy with their quality of service. They were extremely responsive, professional and courteous. They were also on time and finished the work in timely manner. It was a great experience working with them.

The salesperson was very professional. They finished the installation on time. I was satisfied with the entire service except for the follow-up. I had to continuously call them to come and resolve the issues that I had. They cleaned up after the work. I would probably not recommend them to others because of the follow up issues. Their price was good compared to other estimates.