Mione Family Remodeling Inc

when I called for an estimate they came out when they said they would and Jason and Rob were very knowledgeable and meticulous in the things they were doing. As were all the work men

Mione Family Remodeling has completed two projects for us in the last 1 1/2 years. The final outcome of both projects definitely met our expectations. Both employees and contractors were professional and respectful of our home/property. All questions and concerns were addressed satisfactorily in a timely manner. We would not hesitate to work with Mione Family Remodeling on future projects.

After having a fire late this year, the Miones offered me such fast and quick responses on getting everything repaired in my house. The house repairs look better then I could have ever imagined! I would absolutely recommend them to everybody for future home improvements.

Mione was responsive and easy to work with. They listened to what we wanted and provided several options at differing price points. They were neat and cleaned up after themselves. The work was quality. We would use them again.

it was a specially designed project with many details, some of which were first impression ideas. The Mione Family group was very understanding and helpful in getting the project to turn out as envisioned

Just OK. Some work was very nice. They had problems "Remembering" how things were to be done, but workmanship was generally fine. If you point out any problems the relationship begins to deteriorate. They requested and we paid the final bill before they were done and things changed rapidly. We have electrical problems, plumbing problems, never received items paid for and nobody returns phone or text messages. Lesson learned...if you use them do not pay till you are satisfied.

With Mione's, workmanship is high quality and projects are well-managed, on time, and on budget, The crews are good to work with and take good care of your property. Management of specialty subcontractors, and their choice of subs, has also been great. Chris and his team will continue to be my go-to contractor for many of my home repair and remodeling needs.

The entire team was wonderful and respectful. After having a bad experience in the past with another company working with Mione Family Remodeling made us feel that we were in good hands. We will definitely be using them again!

The house looks great. We are very happy with the quality of the work, and the professionalism of the company. The owner made great suggestions through the design process, and we are so happy with the way everything turned out.

They did amazing work! Completely remodeled our first floor to Include removing a wall, new flooring throughout, remodeled powder room, new cabinets/island, and new granite countertops. We are beyond happy with the results. Our contractor, Jason, was awesome. He provided his opinion when we were stuck on a design feature and it always turned out amazing.

Good does not cover up the bad. I don’t believe Chris should have taken my job, because doing so implied he was confident in what he was doing. This wasn’t a remodel from scratch. It was working with the structure of an old house, which meant being thoughtful. Which is why I was willing to pay what I did. While some parts of the job were done well, others were not. When things were done well, the implication was “isn’t it great we figured out a way to do that!” When things were not done well, the implication was “give us a break, this is tough.” I’m paying a lot of money to have it done right. When things go right, it’s not above and beyond - it’s what was supposed to happen. When things go wrong, it’s not understandable - it’s unacceptable. You aren’t my friends doing me a favor warranting applause or understanding. This is business and I am a customer who paid you a lot of money. Specifics. Chris uses all subcontractors. Fine. Given that my project wasn’t perfectly straightforward, however, it was important that he still manage the project. It was a good thing I was home, because the subcontractor he sent was unaware of half of the specifics. He didn’t know to remove a section of wall, he didn’t know how far the door needed opened up, he didn’t know other things as well. When I asked if he was given the project plan, he said it was in the truck. But he didn’t bother to get it from the truck. It seems his plan was only going to consist of the very brief overview Chris gave him when they showed up. Furthermore, when specific decisions came up, he didn’t consult Chris about how he wanted it done and Chris didn’t inquire in their daily phone calls. Sometimes he just did things. If it ended up being a good decision, “yay!” If it was wrong, “well I’m doing my best.” The rest of the time, when I was nearby, I was managing the project. I was trying to make decisions with the subcontractor. But I’m not an expert. I know what I want, but I don’t necessarily know the best way to go about it. Presumably, that would be the project manager’s job, you know, the person I’m paying. But Chris was not involved. Eventually, it became clear that the subcontractor was doing things incorrectly. I emailed Chris explaining the situation. I asked him to come and manage the project, and, since I spend all day around the guy, not to make a big fuss about it to the subcontractor. When Chris shows up, I was in another room. I came in and he was praising the subcontractor, making him feel better about the situation, which he had clearly made a big fuss about (yes, it was insanely awkward being around and, still, supervising the subcontractor afterward, who clearly felt I betrayed him by bringing his errors to Chris’ attention). Chris turned to me in front of the guy and questioned what I thought was so wrong about the guy’s work. When I tried to explain, Chris defended the subcontractor and told me that I didn’t understand. For example, the new doorway. One corner of the doorway had been made flush and clean (thanks to my intense supervision while he was working on that corner). The other was sloppy and bowing/curving out, which would require a lot of leveling/feathering out to fix, you would have to build out the whole wall to an excessive thickness between that doorway and the adjacent doorway (the subcontractor had even commented multiple times saying he wasn’t the best at finishing/drywall). Chris told me I don’t understand how corner bead works. No, I understand. I understand that he’s full of ****. Guess what that wall is like now? They built it up. And now, unlike a normal wall, if you bump it with something, instead of doing nothing or just scraping the surface, it busts a chunk off. All because Chris didn’t want to have the subcontractor remove the sloppy corner bead and redo it flush - like the other corner he did. But since I was unhappy, Chris said he would have their expert finisher come in to do the spackling, particularly the transitions between the rooms where the demolished wall used to be. Long story short, the spackle-master was great except, when he was feathering it out, he spackled over the painted ceiling. Why is this a problem? Spackle doesn’t hold well to painted surfaces. When I went to paint the ceiling after the project was completed, an entire section of the spackled ceiling came loose just from the pressure of the brush. Not wanting to deal with Chris again, I removed all of the loose spackle, scraped the underlying painted surface to make it porous and added my own spackle. It doesn’t look amazing, but I assume Chris would have just told me I don’t understand spackle, so screw it. In addition, some finishing touches could have been done better, there were angles that were far off and caulking incomplete, but it was clear the subcontractor wanted to finish the job as quickly as possible. On another note, the gutter, that Chris had a different subcontractor complete, was done wrong as well. A significant amount of water pours out the back end of the gutter. After noticing this whenever it rained, several months after the job’s completion I told Chris about the problem. He said he didn’t understand why the subcontractor made the gutter that way - despite the fact that Chris had inspected the gutter after the work and said it looked great. Chris said he would send someone within a week to fix it. That was two months ago. I am happy with the parts of the job that were done well. But just because some things were done well does not mean it’s okay that some were not. To me, it seems they wanted me to cut them some slack. Only if they cut me a check and give me some of my money back. I have read the reviews here and, it seems to me, all of the positive reviews are for far more straightforward jobs - new constructions, additions, etc. I would not recommend Mione for specific remodeling or projects that will require care, many decisions, or work that requires detailed planning or attentive supervision. When Chris came for the final inspection of the work, he rushed our conversation saying he had another job to get to. It’s all about quantity, not quality. Make sure the work you do with Mione is routine contractor work. And remember that, for them, remodeling means making new things from scratch in an old space, not working with an old space to make it look new. Also, they’ll tell you they can do something, but whether they know they can do it or know they can wing it are two different things. There is another negative review on here where a woman complained about Chris’ management of subcontractors. Chris writes a scathing rebuttal to her review, saying she has “serious mental issues.” He criticizes the state of her house and that she knows nothing about the job to be having opinions about it. He even says he’s considering legal action against her for slander. Not sure if I’m supposed to be afraid of a similar result of this review. I can see where she may have been overreacting, but I can see the same things that upset her. Mismanagement of subcontractors and unreliable time-tables (I was supposed to have two subcontractors at my job, but one was unavailable. Chris did not have someone else come help, and the project just took twice as long). But, most of all, when something goes wrong, his unwavering ability to displace blame. Either by putting it on the subcontractor - “Not sure why he did that.” - “He should have told me he was having problems” - or trying to coerce you into believing that, if there is a problem, it’s your problem - “This wall looks fine to me, what’s the problem? Oh, yea, you don’t understand corner bead. This is how it’s supposed to be.” This kind of behavior and mismanagement, to me, is unacceptable. And the terrible handling of bad reviews shows a clear lack of professionalism. Take the advice I have given about Mione. If it’s not standard work that can be easily managed by subcontractors, go to someone else. Otherwise, you will encounter missed details, poor or unmade decisions, and lack of accountability. Also, it helps if your house is nice. Before reading Chris’ rebuttal accusing the woman of having a house in bad shape, I had already gotten the impression that they were being slapdash with my house because it’s old and not in the best shape. Plus, I’m sure, in their eyes, someone who doesn’t have a nice house doesn’t have a lot of friends with nice houses and, therefore, won’t provide them with a lot of good referrals. This is just speculation, but it fits the behavior (don’t start calling me crazy Chris). Final advice for Chris. Work on your project management and customer service. When things don’t go right in a project, I’m sorry to say, you are responsible for resolving it. It’s not for you to play innocent about the subcontractor’s choices or competencies, or coerce the client into believing they are ignorant, or bash the client when the other tactics don’t work and they write a bad review. And if you can’t handle it, be honest with yourself and don’t do it.

It was amazing working with them, I will recommend them.

It was excellent. They did a fantastic job and they were great guys. They were clean, cleaned everything and it was spotless. It was a timeless job and well done.

This is a professional, friendly, easy to work with remodeler. Cassie, the sales associate went out of her way to work with me on even the smallest detail. She returned my calls and answered my questions the same day. The foreman, Steve, as well as ever contractor that was here was pleasant, smiling and helpful. Even when I changed my mind about part of the project they worked quickly with me to make it right. They showed up on schedule as planned and they cleaned up after the day's work. I love this company and would not hesitate to use them again.

I used Mione Family Remodeling on a replacement window project after obtaining several quotes. I live in a historic district, and a number of vendors wouldn't even offer an estimate. Chris (the owner) dealt with the city very patiently over many months to obtain the appropriate approvals. The installation went smoothly, and the workers were professional, respectful and clean. Even when the supplier sent one wrong item, Chris followed up to see the issue was resolved to my satisfaction. I've also seen my neighbors use Mione Family Remodeling repeatedly. I would consider them again for future projects.

Owner said he was doing project, then subcontracted and never told me until I specifically asked. He was to have the subcontractor's information on the contracted, but did not. Should have pulled away from him at that time, but had 2 months put into this already and did not want to start over. He was contacting me daily about project until it started. Then I never heard from him again until I contacted him or until he wanted money. Project ran late because of weather but also because he pulled workers from my project to work on another project so he could get their money. My 10 day new siding project started about Dec 11th and finished Feb 19th. He had over 1/2 the money (enough to pay for all material and extra helpers) by the time the project started. At just shy of 1/2 way, he wanted another payment, which put him at 93% of the money. (He asked for money on a wed. assuming the project would be 1/2 on Friday. He wanted to pick up the money right away.) Unfortunately, the project was not at 1/2 so I did not pay and he got angry. I refused to pay until the house met contract specifications for the next pay. He threatened to pull the whole project and walk away. (At this point, 75% of the siding was off the house and 11 sqs and 2 pieces out of 22 sqs were on). When I asked once why no one was at my house working for 4 out of 5 nice days in one week, his response was "But there really shouldn't be a big rush. We haven't left your house exposed to the elements at any time. Plus it's not to my benefit if your job doesn't get done quickly, you haven't paid for the entire job up front, so your not being exploited for early pay, just a bit impatient." Very unprofessional!!! The project finished at about 215pm one day and he emailed me by 230 wanting the money. I never even had the opportunity to see the finished project and he wanted money. I will NEVER EVER recommend this contractor. DO NOT USE. VERY UNPROFESSIONAL.

They worked within our budget and came up with a plan to fix the oddly configured set up we had in our older home. Everything looks beautiful and all of the contractors were very nice and professional. The only drawback was that the overall project took about a month and half longer than originally stated.

I called several contractors to come out and give me an estimate on my basement remodel and this company was the only one that came out and actually provided me with a written estimate.

Excellently. Chris Mione made suggestions based on what I wanted and submitted a plan that was quite reasonable. This included painting the cabinetry, ceiling and walls, adding an island with a huge amount of storage space, new sink and faucet and granite counter and island tops. A nice tile back splash was added along with under cabinet lighting and a new light fixture over the island. His employees were courteous and I was given almost daily updates and told when different contractors would be working.

Everything went fairly smoothly. They resolved and fixed the few glitches the same day or by the next day. Very professional!

Wonderful. They were willing to work with us on everything we needed and changes that happened on the fly. They communicated with us clearly on what was happening when and what needed to be done. We would definitely hire them again for other work at our house.

I would give him an "A" too because he did a great job. He was good. Chris is pretty flexible. When he gave us a price, we were able to come back at him and get him down lower. He was definitely easy to work with. All of the people that he had sent to my house were top-notch, friendly, and courteous. He did a good job. I would recommend him, definitely. I had to talk him down a little on price. I got a competitor's price and the he relinquished and he gave us the lower price.

I was very happy with that. I had the house built and I had some problems going when I had the house built with my contractor. No matter how different ways I tried to repair it myself, sealing the around the windows upstairs, I couldn't get it. He finally figured that out. Because he did such a good job and my roof was about to be done, he did that also. I would give him an "A" too because he did a great job. He was good. Chris is pretty flexible. When he gave us a price, we were able to come back at him and get him down lower. He was definitely easy to work with. All of the people that he had sent to my house were top-notch, friendly, and courteous. He did a good job. I would recommend him, definitely. I had to talk him down a little on price. I got a competitor's price and the he relinquished and he gave us the lower price.

Superb customer service, paid attention to details, careful and thoughtful needs assessment.

Fantastic. They are excellent to work with. Even checked in on me on a Sunday.