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M & Z CARPETING

Carpet Sales and Installation, Flooring Sales and Installation, Ceramic Tile,


Services we offer

AREA RUGS, SPECIALTY FLOORS, CARPETING, VINYL/RESILIENT, CERAMIC/PORCELAIN, WOOD FLOORING, CUSHION/PADDING, FIBERS/TREATMENTS, LAMINATE FLOORS.

Reviews

3.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
0%
3
13%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.6
value
3.3
professionalism
3.9
responsiveness
3.3
punctuality
3.7
Showing 1-8 of 8 reviews

Deborah and Charles H.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Eva S.
07/2013
5.0
carpet installation
  + -1 more
Had a large selection of remnants available which really cut down on the price. We were replacing carpeting in my daughter's room who is no longer living at home. Did not want to spend a lot of money on a room that would not often be used. They were helpful in making an appropriate selection. They came out an measured the room and also gave me an estimate on restretching carpeting in another room. They came on time, were very professional, and answered all my questions. The day of installation they again showed up on schedule they moved all the furniture, laid the carpet, put all the furniture back the new carpet looks great and I am very happy with the restretch job they did. They left my house clean.
Description of Work: replaced carpeting in a bedroom and restreched carpeting in another room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Ann P.
07/2013
3.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
May 7 The salesman Doug Kepler measured the area and said that we needed two boxes of tiles to do the area. He said he needed to order two boxes just in case they needed a tile from the second box so we wouldn't have to order another and take a chance of them not matching. He charged us for 49 sq ft and the area is only 25 sq ft. We agreed to this thinking we would tile our small bathroom with the extra tiles. May 27 The installer did a good job. EXCEPT that the tiles did not match and he said that there were no extra tiles. I called Doug on May 28. I told him about the tiles not matching and that we had no extra tiles. He said he would come over the next day but didn't show. I called again and he apologized saying he was busy. He came over June 4 and brought the extra tiles and looked at the floor. He agreed that the tiles didn't match and said he would contact Armstrong for a refund. June 13 I called again asking for an estimated time that we could expect the tiles to be fixed. He said he got the refund for the tiles and would schedule the job soon. I asked if I would be getting a refund for the extra box of tiles. He told me no. He said he didn't ask for that since he could use my extra box of tiles to fix the job. June 14 I called Steve McDonald and told him I wanted a refund for the bad box of tiles. He said he would look into it. June 19 I wrote a letter to Mr McDonald explaining that I had a credit card dispute pending and would have to file it by June 28 if the job was not done before that. June 25 the job was done. I closed my dispute with the credit card company but have not received any tiles or a refund. I paid for two boxes and only got one. I have had carpet installed several times from M & Z and they did a great job. I will never do business with M & Z again. They do not handle problems well.
Description of Work: I HAD TILE LAID IN MY ENTRANCE WHICH IS ABOUT 25 SQ FT.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0

$760

Ann P.
06/2013
1.0
carpet installation
  + -1 more
The test of a good company is how they handle a problem and M & Z failed. I have been doing business with M & Z since 1975. They always did a good job and have quality products. This is the first time I had a problem. May 7th the sales manager measured and told me I needed to purchase two boxes of tiles for the job. I paid for 49 sf for a 25 sf area. I agreed and asked if the remaining tiles could be used in my bathroom. He said that could be done but I may have to order another box and they may not match exactly but that could work in the bathroom by hiding any that didn't match in areas not seen. May 27th the job was done. It was done nicely except that after the installer left I noticed the tiles did not match. Seven of the fifteen tiles were gray. I called the sales manager and he asked me if I was sure and I assured him that I was sure and so were several other people who looked at it. He finally came over on June 4th and agreed that the tiles were different. He said he would have to get a refund from Armstrong before the job could be done over. June 13 he called and said he could set up the job and he was going to use the tan blocks and replace the gray ones with the ones from my extra box. I asked if I was getting a refund for the bad box of tiles he said no. He then said that Armstrong was not refunding for the tiles just the job. I argued that I paid for two boxes and was getting only one box. He said he would pay for the seven tiles that didn't match out of his personal checking account. I hung up and called the regional manager and he said I should have gotten two new boxes from Armstrong and he would check into it. I heard nothing back for two days and sent a letter to the regional manager saying that I was going to dispute the charge with my credit card company if it wasn't fixed by June 28th. June 26th the floor was fixed and the installer said they were going to order me a new box of tiles. I wanted a refund but I guess this is better than nothing. I only wanted what I paid for.
Description of Work: Installed tile flooring in my 25sf entrance. The installer did a good job but the sales manager did not handle a problem very well.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$739

Loretta M.
07/2012
1.0
carpet installation
  + -1 more
I am going to take them back to court for a emergency stay order I would never use them again since they are liars. Up date It seems that McDonalds lied on a court document and the Judge Dismissed the case and I dont owe them a dime. Nor did they take my care, Also the DA is looking into this That McDonald lied also a sheriffs report stating that he is an attorney .... I have my car and the rug is out of my home. I would Never buy even a tack from M&Z....
Description of Work: I went to M and Z carpets at the Carlisle store.They have 3 locations in the Harrisburg Area. They sold me a Carpet that fell apart and when I vaccumed gave me white flakes. The carpet had a smell to it like rotten eggs I called the company to speak to the owners who was Steven MacDonald. I left message after message and when I was called to pay the rest of the money they said it's not our problem YOU HAVE TO PAY REGARDLESS.To make a long story short M and Z sued me for the carpet I ended up removing. When I removed the carpet the backing fell off in the center , the sides. The inconnections at the seams became separated. And that was my problem also. Because there was no rememets since the sulfer smell was over coming I lost the case. However M and Z was order to fix the problem but he refused because his EXPERT carpet Company they hired which they contract said nothing was wrong and I was a dirty person.The Judge also ordered M and Z to talk to me and make payment arrangements on the remaining 2000 plus court fees. M and Z refused to answer my calls1. Mrs. Miller contacted and called Mr. MacDonald multiple times to arrange for payments, Mrs. Miller never received a call back. The Magistrate ordered Mr. MacDonald to make arrangements for Mrs. Miller to pay.2. Mrs. Miller had a heart attack due to the stress Mr. MacDonald put Mrs. Miller through by not replying to her calls.3. Mrs. Miller’s son lost his job and had a nervous breakdown.4. Mr. MacDonald went to Dauphin County Sheriff’s office and filed a levy on Mrs. Miller’s car on May 25, 2012 while Mrs. Miller was in the hospital.5. Mrs. Miller had gone into M&Z Carpets on July 12, 2012 with multiple checks to pay out the judgment after receiving from the Dauphin County Sheriff’s office a notice of Sheriff Sale on her car.6. On July 13, 2012 Mr. MacDonald called Mrs. Miller’s sons cell phone at 2:50 and left a message saying his alleged attorney told him to refuse any payment from Mrs. Miller. The reason being unknown and not classified.7. Mrs. Miller called Mr. Macdonald back and his reply were for Mrs. Miller “to drop dead” and that he wasn’t going to take her checks because he sated they would bounce.8. Mrs. Miller asked Mr. MacDonald for the name and number of Mr. MacDonald’s attorney in which he refused to do so and hung up on Mrs. Miller.9. Mrs. Miller noticed on the original notice of Sheriff Sale that Mr. Macdonald singed as the attorney for the Plaintiff and not as pro-se.10. Mrs. Millers only sauce of income is social security , and has had to take out a loan to pay Mr. MacDonald in full.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

Stan B.
04/2012
5.0
carpet installation
  + -1 more
Every thing was done in a professional manner from the sales staff showing and recommending the style and color of the carpet and then came by the house and took all the measurements and gave me a price. The installation was scheduled and the installers arrived on time and finished the work in one day.
Description of Work: Had old carpet and padding removed and new carpet and padding installed in dining, living, bed rooms and hallway. I also had new tiles installed in two bathrooms. They arrived as promised and moved and replaced furniture and cleaned-up when they finished. I have used their services in the past and was very pleased with the quality of the products and the professionalism of the sales staff and the installers. I would definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Ronald C S.
01/2012
5.0
carpet installation
  + -1 more
I have been dealing with them for a long time and will use them again in the future.
Description of Work: I used M & Z Carpets to put flooring in my kitchen and living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Chris S.
10/2008
5.0
carpet installation
  + -1 more
The people at M and Z were happy to cut our stair runners and finish the edges from a piece of carpet we had purchased at another retailer. They were made to the correct size. They look great on our stairs since we were able to get exactly what we wanted.
Description of Work: We have odd size stairs and needed runners, but could not find any in the correct size.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    4747 JONESTOWN RD, Harrisburg, PA

    www.mzcarpet.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 8:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Ceramic Tile,
    Hardwood Flooring Sales and Installation

    FAQ

    M & Z CARPETING is currently rated 3.8 overall out of 5.

    Sunday: 12:00 PM - 5:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 8:00 PM

    No, M & Z CARPETING does not offer free project estimates.
    No, M & Z CARPETING does not offer eco-friendly accreditations.
    No, M & Z CARPETING does not offer a senior discount.
    No, M & Z CARPETING does not offer emergency services.
    No, M & Z CARPETING does not offer warranties.
    M & Z CARPETING offers the following services: AREA RUGS, SPECIALTY FLOORS, CARPETING, VINYL/RESILIENT, CERAMIC/PORCELAIN, WOOD FLOORING, CUSHION/PADDING, FIBERS/TREATMENTS, LAMINATE FLOORS.

    Contact information

    4747 JONESTOWN RD, Harrisburg, PA

    www.mzcarpet.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 8:00 PM