HB Home Service Team

Very disappointed in product they sold us

We came back from vacation and our A/C was not working so we called for a technician to come look at our unit. He charged us 300 dollars and told us our motor was bad. The fuse was blown but he refused to change that out to see if that was just the problem so he said they would order a new motor on Monday (this was Friday night). After he left my husband ran to lowes and bought a new fuse to see if that would fix the problem. It did. The motor is completely fine, it was just a blown fuse, which we later found out there was a storm the night before so that may have been what blew it. We tried getting all or even part of our 300 dollars back since the technician did nothing and misdiagnosed the problem but they will not refund us a cent. Do not use this company if you want an honest person to do any work for you!

They are excellent, responsive, and the scheduling people are very helpful. They do not pressure me into work that is not necessary. They give you all the options and let you decide what you want to do. I would highly recommend them to anyone.

The technicians came out on short notice, diagnosed the problem, and resolved it very quickly. The cost was somewhat higher than I expected, but they did a thorough job and the problem was resolved to my satisfaction. They also explained the cost to me before getting started so there were no surprises. The technicians were polite and professional, and took ample cautions to reduce contact and coronavirus risk.

I highly recommend HB McClure. Today Elwood came and did routine maintenance to our water conditioning system and flushed the sediment out of our water heater. He also installed a new kitchen faucet. He was very professional, friendly and knowledgeable. A year ago we had a pipe leak in our hand-dug well. The first plumbing company I called (not HB McClure) would not repair the leak, and he recommended that I have a new well installed! Thankfully I called HB McClure and they came very promptly (on a weekend) to repair the leak. Dwight & Nate repaired the pipe in our hand-dug well. Then they installed a water conditioning system. I think HB McClure could service any plumbing need that you have.

Our system needs a total replacement. Sending this information to my home warranty office. If they approve the replacement that would be great. If their response isn’t satisfactory, we will be calling HBMcClure to handle the replacement.

Purchase options were plentiful, which allowed us to buy softener that was perfect for our needs and home size. Once the purchase agreement was signed we were contacted within a couple days to scheduled installation. The tech, Eric, arrived on time and went over everything that he will do to install the unit. He took time to answer my questions, and ensured he didn't leave a mess behind. Very, very professional company and respectful of the homeowner. Highly recommend HB McClure to everyone in the Central PA region.

Excellent. They always do a good job. Very professional.

Technician was right on time, discussed what he was going to do and finished installation quickly. He was polite, answered all my questions and cleaned up all debris after himself. He explained exactly what he did, and even cleaned out areas that needed it. Very professsional.

Fantastic—had Andy several times for various checks and repairs. He very knowledgeable and excels with customer service skills.

HB McClure responded to our Home Depot's work order within a couple hours of our request. i agreed to have them visit our home on a particular date and time in order to assess the situation and provide a quote. Upon my acceptance to this arrangement, they sent me confirmation via email. The day before their visit to our home, we received a phone call confirming the upcoming visit to us by Nick. On the day of our visit, Nick arrived very promptly, reviewed our work request, gave us a very reasonable quote, and performed the work. At the end of the service call, Nick informed me of McClure's other services. Nick was extremely professional. We now feel confident about having electrical and plumbing work done in the future and will definitely ask HB McClure to help us.

Technicians were respectful of keeping keeping the area clean & worked efficiently as usual.

Took about 1 hour. No problems found

Very good. Took time to explain how things work, my options, etc

He explained everything, answered my questions, gave me new parts, was very knowledgable in what he was doing and what he was seeing. Gave advice about filling a tank that’s been sitting nearly empty.

excellent quality of work. timely response. very professional

Very Good. Problem solved in a short amount of time.

It was fine, they came when they said they will and very pleasant.

They found the problem and recommended a good solution.

Technician had a difficult job due to lack of space to work with but figured it out and did a neat and clean job. I was very grateful.

Service tech did a thorough job getting rid of soot buildup and replacing burner nozzle. Recommended I look into a more efficient unit. Rep will call me. Also gave me name of person to clean the outside chimney stack. Had service plan in place, didn't cost me anything.

This is the second year that I have requested Bryan D. as the tech assigned to this work because of his thoroughly professional work ethic, plus, once again he found a problem that he corrected without my prompting. Because of their reliability and expertise, I have come to rely on HB McClure over the years for all my heating and cooling systems problems.

Our technician, Corey, was able to diagnose the issue almost immediately after opening the cover to the inside unit, performed a couple of tests, repaired the problem, and got the heater working. He was very personable and answered all questions we had for him.

The service was very good. Very professional. The men were very clean and worked quietly put covers on their shoes so my carpets did not get dirty. Answered all my questions, Gave me a lot of good information for future use.

Steve did a great job explaining everything as he did the maintence. Very personable and knowedgeable.