HB Home Service Team

Awesome work by the technician!

fine. everything is working

Mc Clure came to the house and gave estimates for several manufacturers. Price was comparable, but not the lowest of 4 contractors. Mc Clure came to house on appointed day and completed work that day. Equipment, electrical and duct work were done very neatly. No problems were noted. The work area was cleaned before they left. They took all trash with them. Very professional job. The equipment has functioned well for 10 months since installation. There has been no need to call them back for any service.

Fine. Careful. Thoughtful and professional. They do all the HVAC/plumbing at my home.

Patient, analytical assessment of our situation; design of system appropriate for our home, full explanation of the the proposal and continued discussion during installation, both by the designer and the installers. Responsive to correction of a small glitch. (we just built a whole house and know better than to get bent out of shape when something goes wrong. It's how they handle fixing it that counts.) Now we are in the house and the system provides even, comfortable heat and cooling. This house presented some unique design challenges: the proof is in the result, and they got it right. Extremely happy.

They have been very responsive so far. They pointed out to a couple of things in the morning in my heating and air conditioning system. They have called me again today to say that one of their crew members has some time and if he could come by to take a look at one of the things that they had pointed out in the morning. I thought it was awesome. So far, I have been happy with their response and with their professionalism. I like them compared to the other services providers who I have interacted with. I like the technical expertise that they bring to this job. It has been a positive experience so far. They have also been very prompt and timely. I would be using their services this time.

They were the highest price that we received. They came and gave us an estimate, but wanted to us to sign with them as soon as possible. We like to get several estimates. They contacted us after they gave the quote to see if we had any questions, or if we wanted to sign up yet. They didn't get too pushy, but they were close.

I first found out about the leaks because I hired John (who is excellent) to do a blower door test and he discovered them with his equipment. I hired the company again to repair the leaking pieces of pipe and they scheduled me for the very next business day. The worker who came to my house was finished in under 2 hours. The only concern I had was that I was quoted for a 4 hour job and paid the same amount, but the worker said that the company charges for travel time as well. However, he mentioned several times that he did not know too much about the residential aspect of the company because he was just filling in and normally worked on commercial projects. I was a bit disappointed because he was not able to answer my questions. But the job got completed quickly and well so I can't complain.

They were prompt and professional. I would use them again in the future.

We had used McClure for plumbing in our bathroom renovation. They did an excellent job, so we contacted them to install new heat pump when the old one died. They did a terrific job so we signed up for a yearly maintenance plan. This has been our second year and we've had no problems.

The two installers arrived on time and finished everything within that same day. They did everything specified in the contract and answered any questions I had. They were friendly and efficient. When we developed a problem with the condensate pump a month later, another person came out and replaced it with one that was of better quality and quieter.

In mid July we had an estimator from H.B. McClure (Bill Judy) come out to our house to give us a price on removing a thermal storage system and installing aux heat strips for our heat pump. On the 28th we received the proposal in the mail, and noted that it said they would be connecting "existing back up electric heat". As we don't currently have aux heat strips, I called Bill to get an updated proposal. He didn't answer so I left a voicemail. The next day he called back, and informed me that it was simply a mistake when he was typing the proposal up, and that the price would remain the same. Just to be sure, I asked for an accurate proposal to be mailed to me. Bill told me he would fix the error and send another copy. On August 4th, having not received the proposal yet I gave Bill another call. Again he didn't answer so I left a voicemail. He called back the next day, and told me he had been busy and was not able to fix the proposal yet, but would get it updated and mailed when he had office time the following Monday (the 9th). Another week passed, and I called again on the 16th. No answer again, when he called back the next day he told me it was sitting on his desk, and would be mailed out the following day. Needless to say I was getting a little annoyed at this point, I had quotes from other companies that were slightly more expensive than the price on H.B. McClure quoted me, which was why I was giving Bill time to get the fixed proposal mailed to me. It's now August 26th, a month after the first proposal and I have still not received a fixed proposal in the mail. We decided to go with another company who was much more responsive than H.B. McClure. In the end, I would warn anyone doing a time sensitive project to be careful with this company.

It was a very good experience. The technician was prompt, effecient, friendly and professional. I would most definitely use this company again.

HB McClure seems to have restructured their business into separate commercial and residential divisions. (I'm assuming this since a competing company, Haller, has recently done the same, but with very different results from the residential point of view.) Based on my experience this afternoon, HB McClure no longer seems that interested in the residential jobs. I'm completing installation of a new kitchen at the back of an older house. Rough plumbing was done some time ago, electrical is almost done, cabinets, sinks are in. Appliances are there but need to be installed. I'm getting 3 bids for finished plumbing and installation of relevant appliances.. I was just told on the phone that HB McClure would be happy to come and give an estimate, but that I would have to pay a retainer fee of $180, which would be applied to the total cost of the job if I accept their bid. Haller and Eshenaurs are both coming to look over the job and give me an estimate -- no fee for either of those companies. HB McClure's Harrisburg site is located less than 5 miles from my house. I told them to forget it.

They were easy to work with in regards to scheduling the work that needed to be done. They gave us a 2 hour window when the technician would be there, but called me about 15 min before they arrived at our home. The technician was very professional, worked quickly, and described to us all the work he performed.

Went very well No issues what so ever.

When I called, they could not give me a good guess as to when they could send a technician to look at the heat pump. It took two days for a technician to come to the house. However, once he arrived he was very open and honest about the problems and quickly fixed the issue. He did not try to sell me on other services but suggested some services if I should have the problem again in the near future.

The company representative came to my home to determine my needs as far.as replacing my heating and a/c system. He said he would get me an estimate in a couple of days. The time passed and I had to call to get the estimate. At that point I was emailed the estimate.

The experience with this company went very well. They really seemed to know what they are doing and they explained to us what kind of regular service the furnace would need. I might start a regular cleaning schedule with them, but will definitely use them again.

They did a very good job with this installation. They were able to explain to us how it works, and they ran tests to make sure that the system was working, and they finished the job quickly as well.

We contacted another company because our Heat Pump was not functioning properly. They gave us an estimate of $9,700 for the same model (Trane XL16i 3 Ton)... we shopped around and HB McClure had the best price by far... $400 less than 2nd lowest price. They were able to schedule us quickly and the service team arrived promptly on the install date... since our system was down completely, salesman offered to bring over heaters to hold us over... THANKS HB!

Our A/C had intermittent problems on a Saturday. I could not get anyone to come out on Saturday. I believe H.B. McClure may come out on the weekend now that I am an official customer. Of the the 3 or 4 places I contacted on Saturday, H.B. McClure was the first to get someone out on Monday. I will probably use them for my future HVAC and plumbing needs.

I called them and got onto their list. A few days later they called and said they could come out. I let them enter the house with key-less entry. They worked with me over the telephone. It was a an extremely positive experience. They fixed the problem, the price was reasonable, they stayed within the estimate. You could not ask for more.

The person that came out was nice. It was kind of strange, but I did trust being around him. He did a great job. It took him about 45 minutes to get the drain to work properly. He did leave the area decently clean. Before he left, he wiped the area down. I still went behind him and cleaned after he left though.

On time and no unexpected expenditures. Spent time explaining the workings of our machine and how we can optimize its usage.