It never went anywhere because no one from this business bothered to call me back. Obviously no customer service.
Description of Work: Business must be really good when you call a business & they don’t have the common courtesy to call you back. Very disappointing. Sexless got say this business does not know how to communicate.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Denise4clean
Never received request
David C.
09/2017
1.0
house cleaning
+ -1 more
I had no difficulty in scheduling an estimate, and it was significantly cheaper than other local services. We scheduled a cleaning based on this. However, on the morning of the cleaning, no one showed up or contacted us to let us know there would be a delay. I called Denise twice, and the second time she picked up. I reminded her of the scheduled cleaning and asked what might be going on or if we needed to reschedule, and she abruptly hung up on me. From her initial greeting, it sounded like something stressful might be going on, and I would have been happy to reschedule if she had explained the situation or called beforehand to let me know something had come up, but the response I received was completely unprofessional. Based on this, I will not be using her services in the future and cannot recommend her to others.
Description of Work: House cleaning
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Matthew W.
08/2017
4.0
house cleaning
+ -1 more
Everything they cleaned was done really well. Except they missed cleaning my stove and refrigerator. They ended up giving me a discount on the price.
Description of Work: I moved out of my house and they cleaned it for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brad K.
07/2017
1.0
house cleaning
+ -1 more
We scheduled the start date and no one showed up. Denise never responded to my phone calls or text messages.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Denise4clean
Sorry. Had a serious infection and then my husband had surgery. Life sometimes doesn't help [Member Information Removed].
Brad K.
07/2017
1.0
house cleaning
+ -1 more
We agreed on a start date and no one ever showed up. I called and texted Denise but no response.
Description of Work: Housecleaning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
M. Colleen M.
07/2017
5.0
house cleaning, floor cleaning
+ 0 more
A crew of five cleaned all of the rooms in my home, including my home office.
Description of Work: General housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Josh W.
06/2017
5.0
house cleaning
+ -1 more
Very well. They are still contracted to come every other week and help out.
Description of Work: We hired them to come bi-weekly and do floors, bathrooms, etc. They've always come when they said they would. Very friendly to our dog as well. Every once in a while we'll notice a couple miss cobwebs or some debris on a floor, but rarely and, for the price, it's not something i'm willing to complain about at all.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
robert P.
05/2017
5.0
house cleaning
+ -1 more
Denise was very flexible when I needed to reschedule due to conflicts on my end. She and her staff leaped into action when they arrived and did a great job even though we didn't have things out of the way yet for them. They huddled to develop a plan and kept moving. We had valuables out in the open and nothing was touched. They did a great job. Very professional.
Description of Work: Hired to clean our house that was being sold. The house had sat empty and we didn't have time to clean it ourselves.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$180
Jared S.
03/2017
5.0
house cleaning
+ -1 more
Denise and her staff are trustworthy and very reliable. A fine and thorough cleaning is something every homeowner will receive.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JIm F.
03/2017
5.0
house cleaning
+ -1 more
Housecleaning has always gone very well. If there is any question, I always ask and Denise responds.
Description of Work: Denise and her crew clean our house and do a quick, thorough job of it. What is most helpful to me is her flexibility in arranging days that are most convenient for our schedule. I would highly recommend her.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy S.
03/2017
5.0
house cleaning
+ -1 more
This was one of the best cleaning companies I've ever hired. They were always on time and did a consistently, high quality job. Over time, I built a very trusting relationship with this company and never hesitated or felt uncomfortable about having them in my house while I was away. Highly professional and dependable...very highly recommended.
Description of Work: Denise and her team cleaned my house on a regular bi-weekly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Dave S.
03/2017
5.0
house cleaning
+ -1 more
General housekeeping/cleaning every 2 weeks. Very professional. Has a team of workers that go over all the details. Provided a lot of tips on cleaning products to use on a daily basis on floor and countertops, etc. Very timely for biweekly appointments with great communications. Highly recommended.
Description of Work: General housekeeping for entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Elaine G.
03/2017
5.0
house cleaning
+ -1 more
I have used Denise 4 clean for many years, Her team has always been on time, responsive to my texts and have worked with my schedule. I work from home so not having them here all day is a plus! I would say my cleaning standards are super high. I expect a clean house when I pay someone to do it and am pleased. I have used other cleaners in the past and havent found anyone as good as Denise.
Description of Work: Routine House-cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Lisa M.
03/2017
5.0
house cleaning
+ -1 more
Denise and her crew cleaned for us bi-weekly for several years. They were very dependable and always did a great job - my kitchen just sparkled! We have a dog that is constantly dragging the outside in, so their thorough job of cleaning the floors was especially appreciated.
Description of Work: General bi-weekly cleaning of kitchen, living room, dining area, bedroom, and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
David D.
02/2017
5.0
house cleaning
+ -1 more
Denise and her team have been cleaning our properties for several years. They clean all of our homes on a bi-monthly basis and also perform our end of lease clean outs. They are a family run business that has been very responsive to our needs and our guests. Last year Denise and her husband had some medical issues that are more than likely the reason some of the reviews on this site, however; both are not back to good health and peak performance. I would recommend them to anyone seeking cleaning services in the greater Harrisburg area.
Description of Work: Ongoing home cleaning of furnished corporate homes throughout the greater Harrisburg area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane S.
07/2015
1.0
house cleaning
+ -1 more
What has happened to denise4cleaning? My elderly mother in law used their cleaning service for years and had nothing but good things to say about them. Reliable, trustworthy, did a great cleaning job. So,of course, when my pregnant granddaughter needed some help around the house, I called Denise to see if she was taking new clients. She remembered my mother in law and was happy to take my granddaughter as a client. Granddaughter called and made an appointment for today, 7/3/15 at 9:30 am. My Granddaughter called last evening and left a vm confirming the appointment today. She did not get a return call and they never showed up at 9:15 this morning. After leaving numerous voicemails and after many unanswered phone calls, she gave up and cleaned herself, which for medical reasons she should not have done. I am so disappointed in this company for letting my granddaughter down like this. I think Angie's list should reconsider their rating. Did I mention that they were having a cookout for the 4th and were counting on Denise? Obviously we will be looking for a new cleaning service.
Description of Work: Did not return calls or show up for appointment
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$85
Valarie P.
02/2015
1.0
house cleaning
+ -1 more
I have tried calling twice in the last two months. I did not receive a call back either time, and will not be reaching out a third time.
Description of Work: No services performed
Rating Category
Rating out of 5
responsiveness
1.0
Alison H.
10/2014
5.0
house cleaning
+ -1 more
Cleaned a Townhome that we were moving out of. Did a great job despite having the water shut off. Would definitely hire for future cleaning needs.
Description of Work: Very nice and did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Penny S.
05/2014
5.0
house cleaning
+ -1 more
The crew is always punctual, very friendly, and thorough. They are trustworthy and quick. On the rare occasion when rescheduling is needed, Denise is very responsive to texts and flexible. I have several children and they're great with them and also with my dog who is very protective of me and barks like crazy at everyone when I'm around. When I am gone they tell me she doesn't make a peep. (She's like this with everyone, even my own family members-- and should not reflect badly on the crew!)
Description of Work: Weekly cleaning of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$180
Carolyn M.
05/2014
5.0
house cleaning
+ -1 more
I have used the service for a couple of years and have been very pleased. Thorough, reliable, responsive to special requests and kind pleasant people.
Description of Work: General cleaning and linen change 2000 sq. ft. Townhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
patricia M.
04/2014
5.0
house cleaning
+ -1 more
Does a very good job - sometime no attention to detail because they are VERY quick. Four people are in and out in 1 hour. I will continue to use them and recommend them.
Description of Work: Cleans our home every other week.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Kay G.
03/2014
5.0
house cleaning
+ -1 more
Do a good job for me. Trustworthy.
Description of Work: Cleaned townhouse. Two bedrooms, one bath, kitchen and living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Carolyn M.
02/2014
5.0
house cleaning
+ -1 more
I have used Denise's services for a couple of years. I am very pleased with the quality of the work, the consistency of personnel and the responsiveness . Denise and her team are a pleasure to deal with. They are even great with my yappy little mutt.
Description of Work: Denise and her crew visit every two weeks for $160/ visit. They do an efficient and effective cleaning of my three bedroom townhouse. I believe pricing varies based upon house size and specific tasks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard B.
02/2014
5.0
house cleaning
+ -1 more
I have used them for over 6 months now, and they do a very good job. They have been very flexible when I needed to space the cleanings out differently or change the amount of work we want them to do. I can text the owner, and they respond very quickly. No worries with these guys. I give them a B on their quality because I am a crazy perfectionist, and sometimes I notice they might miss something small. However, they more than make up for the little things. We have two small dogs that they are very good with as well.
Description of Work: They clean whole 1st floor and all bathrooms every 3 weeks
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
I Ray K.
01/2014
5.0
house cleaning
+ -1 more
|They are always on time and the crew begins as soon as they enter. They do an excellent job on all floors , carpet, wood, and tile. Our home looks and smells clean when they are done. We have had other cleaning companies but none have ever been as concerned and professional.
Description of Work: They continue to clean our home on a weekly basis. They clean two Bedrooms, three bathrooms, large family room, music room, large office, living room, dinning room, and kitchen.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing
FAQ
Denise4clean is currently rated 4.5 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 11:30 PM
Tuesday: 8:00 AM - 11:30 PM
Wednesday: 8:00 AM - 11:30 PM
Thursday: 8:00 AM - 11:30 PM
Friday: 8:00 AM - 11:30 PM
Saturday: 8:00 AM - 5:00 PM
Denise4clean accepts the following forms of payment: Check
Yes, Denise4clean offers free project estimates.
No, Denise4clean does not offer eco-friendly accreditations.
Yes, Denise4clean offers a 10% senior discount.
Yes, Denise4clean offers emergency services.
No, Denise4clean does not offer warranties.
Denise4clean offers the following services: Residential & Commercial Cleaning