Lowry Services

This company has made my 81 year old husband's life very difficult. We contracted them last November to do plumbing work on a property we own and they are still not finished. And they keep telling our financee company they are finished so they can get paid. Dishonest and they try to take advantage.

If you're elderly do not use this company!! They take advantage of the situation. My 82-year-old mother was charged $1,085 to have her garbage disposal replaced in less than an hour. That price includes their discount coupon. We have called several times to speak to owner/manager to no avail. I understand it's over and done with now and a huge lesson learned to someone who is on a fixed income. Company claims they have integrity, I think not, I can't even get a call back. BEWARE

New Carrier AC and furnace were installed within days on the day I scheduled and although there was a problem that prevented start-up on the first day of installation, the Service Manager appeared early the next morning to correct any problems and had us up and running in no time. Lowry is great. They call to remind of PM scheduling. They establish times for the technicians to show up, and the technicians show up as scheduled. Their preventative maintenance programs are less expensive than their competitors. The technicians are experienced, trained, knowledgeable, and very thorough. They report everything they observe to me and make recommendations as necessary. Any corrective actions are performed immediately after my concurrence. They always wear shoe covers and leave the job site cleaner than they found it. My experience was that when my problem occurred the management team became very concerned that a new installation was not up and running immediately. Then the service manager with 30 years of experience showed up to investigate the problem that they had never encountered before. I appreciated their concern and speedy support. My sales associate was in contact through the whole installation to ensure we were being taken care of., and we received follow up calls post installation. I never doubted that they would get us running. I was impressed we were considered the most important job they had until its completion. I very much like my Carrier system. From Lowry I get a 10 year warranty all parts and labor. I've been using Lowry for years. I trust them and when I needed service on my AC on July 4th ( hottest day that year) I did not have to get in line. My wife has medical problems and they sent someone right out even though I'm sure they were inundated with calls. They make every effort to keep you as a lifetime customer. I highly recommend them for all your home mechanical needs.

It was a terrible experience for my granddad who lives alone.

Office and technicians pleasant and professional. They arrived as promised. When presented with the problems they seemed to find other small issues that should be done. Somehow there was a miscommunication and the primary reason for the bathroom job was to fix the drain pipe leak which wasn't. Feel as if they may have taken advantage of my wife as I was not there. The work they performed was well done. The price is just outrageous.

Technician determine that the unit was low on refrigerant . Quoted adding refrigerant (R22) to system. They wanted $252.00 for the first lb plus the $89.00 servive fee. Unit was 1 1/2 lb low. Repair would have cost in excess of $500.00. Cost to Lowry for R22 is $30-$35 /lb. Normal going rate is $60-$80/lb plus service fee to customers. I guess with the hot weather coming they wanted to take advantage of customers. I will never call again. I paid the $89.00 service fee

Everyone who visited my home was very professional, very thorough and arrived on time or few minutes early. I appreciated the honesty of the service tech in discussing the condition and pricey repairs of the old unit as I has only been in the home for 2 years and was not aware of poor care it received in the past. Sales rep was also honest on the pricing and capabilities of the new HVAC units available and did not pressure me to purchase a more expensive unit when loan application was accepted for more than the selected unit I was purchasing. Installation crew was exceptionally professional and especially with the weather conditions, the temperature outside was about 90 degrees and inside my home was close to the same being on the 2nd floor and the utility room having to airflow or ventilation, they were quick, clean and took time to explain the new unit and how to replace the filters. This is my second experience with Lowry and will continue to call them for my home repairs!

Did not go well. We confirmed our appointment the day before on 4/25/2017. They would not give a time frame, just stated it could be done any time of the day and would call when the technician would be an hour out. So on 4/26/2017 I waited until 3:30 PM and when I didn't hear anything I called them. They stated there was an emergency job and that he would be at our house by 5 PM. I then get a call at 4:30 PM stating that they would not make it today and need to reschedule for tomorrow. I then stated that I wanted to be the first appointment on 4/27/2017, since I waited all day today without any communication. They said okay, technician would be at the house by 9 AM. Technician arrived at 10:30 AM after sitting in his truck for 30 minutes. When technician came in I showed him both issues. He then took 5 minutes to hook the dishwasher hose to the drain. We then went upstairs to the shower and without even taking the faucet apart to see the washer and or what the issue was he stated that "this was a big job. The hardware needs to be replaced and that I would have to pay for him to ride around and find a match, if he could and would cost over $500.00." I said, "you know all this without taking the hardware off to see if it is just the washer?" He stated, "yes, in my opinion." Being totally aggravated at this point I said don't worry about it, I will get someone else to do it. He then proceeds to tell me, "off the record, you can get someone to do this for about $100.00 to $200.00 dollars." I looked at him and stated, "really!" I then asked for the bill so I can write a check. He made out the bill. I had a $50.00 off coupon. After that was taken off I paid $166.57. So the Total was $216.57. I was dumb founded when I saw the bill. I knew there was a automatic $50.00 charge just to come out but it cost $166.57 for him to look at my shower, do nothing and then take 5 minutes to hook the dishwasher hose to the drain. Would never use again, do not recommend.

Contacted Lowry and they send two different technicians a plumber and electrician. The electrical work was done the same day. Both techs coordinated so the electrical and gas installation for my new range were done per the specifications that they looked based on the brand and model I was buying. For the light fixture, there was a problem with the space and the tech recommended an alternative that fixed the issue nicely. All the installations were done properly and they check everything accordingly. Mike returned after the range installation and corrected some errors from the kitchen range installers so the kitchen looks great. The overall cost in on the high side but the quality of service was very good.

It went very well! They were very professional. I definitely would recommend them!

Lowry did send a tech within 24 hours. Their phone rep and tech were pleasant and professional. The tech did treat my home with respect. However, their outrageous pricing policy and questionable work negate these qualities. I requested a quote to remove a remote controller from my Hunter fan housing and to change the wall control switch back to a standard Decora switch. This remote was not part of the fan but an add-on installation. The phone rep could not give me a quote. The tech gave me a price of $158.51 without inspecting either the wall switch or the fan. I thought the price was high but I agreed to pay as it was hot, the remote no longer worked, and I would have to pay the $45 trip fee. The job was performed in less than 10 minutes and the material cost was about $3. After the work was completed, I received a sales pitch to purchase their $99 contract, which allows a 20% discount on all electrical work for 1 year. I declined. Within a day, the fan started to wobble and make a horrible, loud noise. Lowry did send another tech back in 2 days. He did not inspect the fan but he had 2 very creative reasons why they were not responsible for the problem. The first one was something about removing weight from the motor housing and how if you put your cell phone there it would stabilize the fan. Secondly, he picked up a cup on my table and showed me how you can’t replace it in the same spot it was in. I was so astonished that I could not reply. A friend later told me the blades were loose. The first tech had trouble holding the housing while he removed the controller. He commented to me that the newer fans were easier to service. Interestingly, the second tech told me the first tech left the company to return to his previous one. I will need to hire someone to tighten the blades since I cannot access the hidden screws. Lowry charged me an unreasonable amount and has left me with a fan that is not working. I can not recommend this vendor.

This was their way of getting more work..

The plumber rejected the faucet that I really needed to be replaced--he said it was soldered and not part of the deal. So, since I'd already paid for it, I picked out a second faucet which could be just screwed off and the new one screwed on. The new faucet was, naturally, an inexpensive faucet--but has held up reasonably well since. Subsequently my husband called Lowry about unclogging a laundry tub drain. The cost of that was quite high ($450+), possibly because it was on a Sunday, but I don't know the details because I was out of town. However, because of the combination of experiences, I've continued to look elsewhere for future plumbing services and I've found a reliable, reasonable company through Angie's List.

The service was performed quickly and professionally. I was initially given a very hard time about using the Angie's List coupon, as the work was being done for someone other than myself, but was eventually able to use it and the service wound up being free of charge.

They were prompt and did a great job.

I did not use them based on the quotation, because they were too expensive. I had some sort of a discount coupon, and that was the reason I had contracted them, but their quotation was too high inspite of that.

Did not have work done by them

I didn't read the fine print. I bought a coupon to replace an outside faucet that leaked. When the service guy came, he told me he needed to examine and write up a quote. I didn't understand and told him I just wanted my leaky faucet replaced - like the DEAL offered - nothing fancy. 20 minutes late he caled me over and said it would be $250. I said "no, I bought a deal for $49 to replace the leaky faucet". He said "thats only for the kind that screws off - this needs to be soldered and it is $250". I sent him away. If the faucet just needed to be screwed off and a new one on - I wouldn't need a plumber. I guess I can't fault them - I just wasted $49.

Decided not to proceed due to cost. Did not find the value.

I need not worry about the work being done because I was sure it would be done correctly.

The repairman came out, tested the light and said it needed to be replaced. He consulted a binder to figure out the price and then replaced the fixture. It was only after having another motion detector light replaced did we find out how overpriced the first one was.

There were no additional costs or repairs. They were very flexible with scheduling as I had to reschedule a couple of times. My experience with them was positive.

Lowry only gives estimates AFTER they come to your house to look at the situation. The installer explained they charge by the job, not by the hour. He showed up @ 13:00, looked at the old water heater, & gave me a price for the new one. By this time, it's to late to get somebody else to the house to install a new one today. Instead of getting different estimates & maybe waiting another one or two days for the install, I agreed to the price. The only reason is I didn't have a hot water heater that was working !!! Very happy with the work performed. Installer is a master plumber. Very unhappy with the price !!! I will NEVER use Lowry again !!

Had car detailed. Pleased with the service and cost.

They are just excellent. They are very responsive. They are not necessarily probably the most cost competitive, but when it comes to electrical stuff, they do an excellent job.