Response from Gehman Design Remodeling
Member, I'm sorry that your experience with Gehman Design Remodeling didn't meet your expectations. There's nothing I can say that will change how you're feeling about us, but if you'll allow me I would like to explain a few things for you. I spoke with Elijah who is our Remodeling Consultant you interacted with and asked for his side of the story. On the first phone call he had with you, he felt that we weren't a fit for you and your project. Our policy is that unless there are really major red flags we set a time to go and meet with the folks who call us. Consumers believe that we owe them a free estimate. There's no such thing as a 'free estimate', it might be free to you but someone is paying for it. Each time we go out on an appointment is costs us money which we need to charge the clients who hire us to do work for. Part of the challenge in remodeling is that homeowners want us to give prices without giving us answers to a myriad of questions that must be answered through a design process. The information Elijah gave you via email asked a lot of questions that you will need to answer for whoever you choose to work with. I agree that he focused too much on the $$$, but he's correct that your selections do make a difference to the cost of the project. Asking you how much you want to invest in your remodeling project seems like a fair question, because if our experience tells us that we're going to be far apart from what you're comfortable with then it doesn't make sense to continue the conversation. We've been in business for 22 years and have never done the same project twice. Therefore each project we do is custom in that we're making it work for our Clients. We recognized long ago that we're not the right contractor for everyone nor is everyone the right clien tfor us. I wish you well with your remodeling project and life in general. For the message of the cross is foolishness to those who are perishing, but to us who are being saved it is the power of God. I Corinthians 1:18 Dennis D. Gehman, CR, CLC, CKBR, CAPS, GAC President Gehman Design Remodeling PA297 355 Main Street Harleysville, PA 19438 Office 215-513-0300 Fax 215-513-1280 Email dennis@gehmanremodeling.com Web gehmanremodeling.com