BathPlanet of Philadelphia

PLEASE READ. Possibly the WORST experience. Take the time to do your research on Bath Planet. Don’t be bamboozled by their salesperson, price, and false promises. This will not be a one day project and the crazy high amount of money will not ensure top quality product or a workmanlike experience, as we were told it would. I’ll try to make this succinct because there is so much. On day one of the project, no show from workers. Day 2, workers came and CRACKED a bathroom floor tile, which still hasn’t been replaced. Day 3, the project is still not done. Day 4, we’re told the project is “done,” though it wasn’t (there was no shower rod installed), and later that night the ENTIRE TUB LEAKS from the second floor onto the hardwood floors of the first floor (see photo) - this was due to a faulty bath drain stopper, inadequately testing the tub, and improper installation. They had to replace the drywall and ceiling downstairs in the kitchen and repaint. Day 5, a worker shows up unannounced/unscheduled with a RANDOM SHOWER ROD we didn’t agree to. The shower rod was not the same as contractually agreed upon due to a lack of proper measurements during initial meetings - we had to research what new rod would fit for them. Zero care and disregard for disrupting our personal schedule. Audaciously expected us to be at their disposal to accommodate them beyond the scope of the promised 1 day project. The quality of the bathroom itself is SUBPAR at best - we contested a blatantly obvious crooked “window kit,” unsmooth caulking, loose faucet, and paint damage to the bathroom ceiling, just to name a few. We had to request that they paint the bathroom ceiling as they argued it’s “standard [for them] to leave it that way.” The entire project took OVER 7 BUSINESS DAYS across the span of now three months. We haven’t heard from anyone in the company for almost two months, as they have stopped responding to our requests for them to complete the project. They were entirely uncaring and INVALIDATING when discussing a resolution to all of their faults and have threatened DEMAND FOR PAYMENT even though the job is not complete. Simply a money hungry business with extremely poor customer service and extremely poor bathroom quality. Do yourself a favor, save your money and look elsewhere. ANYONE would be better.

The conversion went very well overall from the initial salesperson Brian to the end result turning out better than my expectations. Job took longer than expected due to supply availability issues, but I was patient and eventually fitted me in. I was in constant communication during the setup process and there was always someone available to answer any of my questions. Liz was great with providing me with any updates with the delays. The installers were highly skilled, did great work.

THEY LIE AND BADGER YOU FOR MONEY WEEKS BEFORE THE JOB IS DONE ! THEN BOTHER YOU AGAIN FOR PAYMENT BEFORE THE JOB IS EVEN UTILIZED THEN THEY ASK A CUSTOMER TO TAKE DOWN A NEGATIVE REVIEW WHEN ITS THE TRUTH!?

It was great. everything went well and showed up on time.

It went amazing! It was exactly what we had envisioned. Couldn’t be happier with how it turned out!

Everything was fantastic, quick and efficient! Thank you again to the workers and Glenn Krewson for helping us!!

Everything went great from start to finish. They understand what I wanted to have done and stayed within my budget. They also finished on time and were very professional throughout the entire process. I would definitely work with them again and refer them to others.

They work so professional and They hired a sub contractors to do some of the roof project but it wasn't always the same crew. They just came to cleaned up of the subcontractor mess.