America's Basement Contractor

The crew got it done in 2 days. They worked very hard and did a very good job.

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Price is an A I collected three quotes for this project and they were by far the best quote we got. They even helped us out so we could get the complete system with the Durawall Panels. Quality is a B mostly because the concrete that is on top of the drainage system is extremely thin. I can knock on it and hear plastic so that makes me nervous that if anything bigger than a quarter hits it, that it is going to break. Responsiveness is an A we were able to get a hold of them any time we needed and they were very flexible with their scheduling to come out and give us an estimate as well as to get our project done. Punctuality got a N/A as I do not live at the home so I cannot comment on the punctuality of the workers. Professionalism is a B The two individuals I spoke with were very professional and easy to talk to. They were very good about keeping us up to date on when they were going to start and they kept to their projected timeline as well. However, They had a mishap on our job and had I not noticed something had changed I am not sure they would have said anything. A couple of complaint I do have about the project are as follows: Clean up was not as good as I hoped. On some of the Durawall Panels there is mud part way up the wall. The floor was not swept very good after project completion. I was told I did not have to take my outlets off the walls before work started, but they did take them off and did not put them back on after they were done. But all of that is minor because as long as my basement is dry like they claim it will be I am more than happy.

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Based on his recommendations, I decided the basement problems were more than I wanted to deal with in this house. However, Carl performed this service at NO COST to me, based on the promise that I would contract him for the job, should I decide to go ahead with the purchase.

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Got the entire job complete in one day which I was pleased with. Explained the entire process and answered any questions I may have in the future regarding this system. Did a great job in the basement, everything looks excellent, and was done efficiently. Only complaint is they dumped some excess concrete down by my fence in the backyard. That should have been put in their truck.

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It went very well. The guys were very professional and careful with our walls in main area of house when bringing jack hammered material out of basement. There is a lot of residual dust in basement which need to get cleaned. The only complaint I have is that the furnace was not wrapped during the drilling and the junk that had been air made it into our furnance electrostatic filters. I would encourage folks to use them, but to put plastic up around main house doorways so the dust is minimal in rest of house. Also anything left in basement REALLY needs to be taped up well. Lots of fine particle dust.

AJ and crew did a nice job and were flexible in scheduling after discovering carpenter ants in floor joists. What a big difference having a dry crawlspace!

The gentleman who came to do the estimate was very professional and friendly. He looked at our basement and gave us a quote right on the spot. He said it would be a 4 day job. The proposal states that after 21 days the company may withdraw the proposal but when we accepted 6+ weeks later they kept the original price. The workers showed up on the agreed upon day and the actually finished 1 day earlier than stated.

This group was excellent. Details were explained in full before work was done and it was noted what we wanted and didn't want to have done. We would definitely call them again and recommend them to others for work well done.

Work crew came on time, when they said they could come. They were polite and went right to work. The foreman kept me informed about how long it would take and showed me the work they completed each day. Sealed a spot by my side door, where they driveway was low so water could not seep into foundation block.

Our house was built in 1892 and had weep holes as drainage (little troughs that go from the outer walls to the main drain). We wanted to get rid of water in the basement and install French drains. The appraiser, Joe, was early, nice, professional and straightforward. The price on the appraisal was the price we paid. We dealt with Melanie for scheduling, and she was organized and professional. The work was done on schedule within 10 days of the quote. There was a snag when a pipe in the basement floor (where the main drain for the house entered the floor) cracked because of nearby work and leaked slightly. However, once we called Melanie, she immediately had the president of the company call us back. They returned immediately and fixed it. We would definitely use this company again because of their promptness and professionalism.

An ABC representative showed up on time for the scheduled appointment. He examined the problem I'm having in my basement and concluded that he was not willing to take on the job. The issue with the basement is water damage to the plaster that's applied over the cinderblock walls. The source of the water damage has been resolved; the current problem is that the plaster is flaking and crumbling in places, and becoming moldy. The ABC representative said that the best approach would be to remove the plaster from the cinder block, but that he had no idea how much time and labor it would take, and was not willing to tackle the job. I was somewhat taken aback, as I assumed that a company called "America's Basement Contractors" would have the knowledge, experience and manpower to do a job like this one. I should add that this company is one of four that I have contacted to give me an estimate. At this point three have looked at the job (the fourth is scheduled for next week); the other two have indicated that they can do this kind of work and have given me estimates to do so. ABC left me scratching my head....

Found AJ to be very professional, he answered all my questions and concerns. Actually followed up multiple times to answer any questions and deliver more information for our consideration. The price was good and the work was done as promised. The crew was very professional and polite. I would recommend them for any work you may be considering.

Over all the work went well and the problem was fixed in a timely manner. It has rained a number of times since installation and there has been no leaking. I have heard the sump pump running. When the leak was first apparent I thought It had been a one time thing due to an extremely hard rain. I wet vaccumed and dried out the carpet. it rained several more times and the problem got worse, by the time I realized I had a major problem the black mold was climbing up the wall above my chest of drawers, at the bottom all down one wall and into a closet where it proceeded to cover everything. This all happened in a very short time, about 3 weeks. When I called America's Basement Contractor they were booked for over a month. I asked Melanie if she could put me on a cancellation list which she did. She called me the next day and had a crew working in four days. I would not hesitate to reccomend them to anyone I know.

After I contacted, they came out quickly and gave bid. After I accepted, they work in timely manner. I had to co-ordinate their work with plumber and was able to do so easily with them. Everything went smoothly.

Very well. Jude was professional, patient with my questions, and helpful during estimate process. Crew that arrived was on time, professional, did good work, and cleaned up after themselves.

We had a leak in the basement and were trying to make sure it would drain out properly if it continued happening. They started working on 5/16 and didn't finish until 6/19. When they came out the first time they omitted putting a drain in at the water heater that was in the contract. The day after they left I discovered the missing drain. I called and was told they would come out to fix the problem. A week and a half later I still had not gotten a response. I was told the person I was trying to contact is not good at communicating. I was told he would be here on Wednesday and called to say he had been delayed and would be here the next Sunday. He did finally come and finish. The cleanup was awful. He just moved dirt around in the basement and on the stairs. They backed their vehicle into the yard and into my neighbors yard and left a rut which upset her very much.

They finished the job in the end of September. It is completely guaranteed for the next 10 years as being waterproof. With all the rain we have had, we had no water. We needed it because it was very wet before that. I was worried at first, but they did a fabulous job. It was pretty expensive, but we needed it before all the rain and snow started so that's why we went with them. We have not had any leaks despite all of the inches and inches of rain. They were here when they said they would be. I would use them again in the future and I would absolutely recommend them.

There work was fine. They were professional. They showed up on time. It was done at a reasonable cost. What they stated in their quote was what they did. I strongly recommend them.

We still don't know what to do that because we called the two top rated companies, and they gave us completely different recommendations. Insofar as their punctuality and professionalism, they were excellent.

Carl was excellent to work with. While the concrete work was technically outside his company's scope, he worked with a local concrete expert that was also excellent. All work was performed in a professional and timely manner. All construction materials were cleaned up and removed from our property. All work was performed as agreed with no subsequent price adjustments. I'd gladly use them again.