We are a family owned and operated commercial & residential painting, remodeling, cleaning and general maintenance company. We also offer Pella Windows and Doors. The owner Michael Flick, has 15 years of experience in this industry and oversees every single job. We pay very close attention to detail and will make your space shine. There is no job too big or too small. We service many reputable companies in the Greensburg and surrounding areas and have references available upon request. We offer free estimates and discounts for multiple services and do not charge for mileage.
They came out and cleaned my carpets. I was not happy with the results and they came back and re-cleaned them. The second time they came out, I was a satisfied with the results.
Description of Work: Clean Carpets
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$135
Response from Spotless Solutions
Thank you for taking the time to leave us a review!!! With being a small family owned and operated business we have learned that times we all make mistakes and again we would like to apologize for not meeting your expectations. We strive to leave every house spotless and every customer shining Because we care about our customers and our reviews. Thank you for allowing us to make this issue right!!! We hope that even in our error that we can be considered for future jobs that you may need us to handle!!! Spotless Solutions will keep you shining!!
Ann M.
11/2013
4.0
carpet cleaners
+ -1 more
The guy was very nice, but don't think that carpet cleaning is their best service. Not everything was moved and cleaned under and around. I will stick with companies who do carpet cleaning as their primary service in the future. Have had other services done by Spotless Solutions that were fine.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Spotless Solutions
Thank you for taking the time to review our carpet services... I apologize that you were not as happy with our carpet cleaning service as you were with services we have provided in the past... However we do try to keep all of our customers happy because we want every customers home to be spotless and every customer shining!! If there is anything that we can do to keep you as a customer please let us know and it will be our pleasure to make these issues right with you again!!! Spotless Solutions will keep you shining!!
Thomas K.
11/2013
1.0
carpet cleaners
+ -1 more
It did not turn out very well, I could have done it myself. When you request a professional carpet cleaning would you expect them to bring a truck in and something better than a rug doctor? They came with a rug doctor and I have a carpet cleaner in my basement, I could have done it myself. I first set it up for one day and they never showed and they did come with excuse that their brother who they worked with, their father died a couple of months ago and he has been having problems ever since. When you are business person, I worked in a business too. Something like that is not an excuse, if they are going to provide a product you need to provide a product. Now I understand that if there is a funeral or whatever and you can't make it call me, tell me you can't make it but if you tell me that you are going to be there at a certain time and you don't tell me you can't come and you don't show I have a problem. So we rescheduled because I thought, okay that's fine I will give you the benefit of doubt. They came and the guy pulled up with his car and had a vacuum cleaner and a rug doctor and I was not happy. Honestly, there is no reason why they should be saying as professional carpet cleaning when honestly it is not. It is professional because they are doing it to make the money that's the only reason but it is not professional quality.
Description of Work: I used Spotless Solutions for carpet cleaning; other than the office, they did the entire house.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$135
Megan K.
11/2013
5.0
interior painters
+ -1 more
Spotless Solutions is a great company. I am really happy with the paint job, and the painters that came to do the work were fantastic - friendly, professional, and careful to protect my floors and baseboards.
Description of Work: They painted my entryway, and upstairs hallway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$449
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
John M.
11/2013
4.0
carpet cleaners
+ -1 more
All in all it was pretty good. Carpets came out much cleaner. I always thought that carpet cleaners should put something underneath the legs of furniture to keep the finish on the legs from bleeding in to the damp carpet. They didn't do this. Worker was punctual and finished in an average amount of time. A pretty good value for the money. Would recommend them to others. Would suggest that they consider the furniture leg issue if they don't already do this. Maybe not necessary but would be a nice touch!
Description of Work: Cleaned carpeting
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Spotless Solutions
Thank you for the positive review and for your input... we are going to start to use your idea in using furniture pads so thank you for the input and it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Helen K.
11/2013
5.0
carpet cleaners
+ -1 more
Promptly responded to e-mails. Arrived between established time frame. The gentleman was professional, curtious and personable. Carpets look great. We had had a sick dog that recently passed away. This company took time to listen to exactly the areas we wanted treated and did the job. I will pass along my experience and will call again for sure. Thanks!!
Description of Work: Cleaned carpets in my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
John B.
11/2013
5.0
interior painters
+ -1 more
In one day and with a professional crew of five, the Spotless Team completed the project in one day. Priced at $1499 for two rooms, the trim and ceiling were an extra $950. We purchased the trim paint. Before their arrival, we removed curtains and akward/in the way furniture.
Description of Work: They painted a living room, dining room, staircase and upstairs entry way plus related trim and ceiling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,449
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Thomas K.
11/2013
2.0
carpet cleaners
+ -1 more
First, they did not show up to the first appt. Second, when they did show, it was only a rug doctor. I could have done that! |
Description of Work: I used SPOTLESS SOLUTIONS
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$135
Response from Spotless Solutions
I am so sorry that you were unhappy with our service... In any business we are all humans and we make mistakes and yes this day the schedule got confused but we prompted followed through with correcting our error and moved the schedule around so we could get you in immediately... Again yes this is a portable service which it clearly states on our coupons... I am sorry again you were unhappy and yes you could have rented a "rug doctor" and purchased the chemicals and took your time to do it... but that's what we are here to do... take this task off your hands so that you dont have to Spotless Solutions will keep you shining!!!
Elaine E.
11/2013
5.0
interior painters
+ -1 more
They did an excellent job. They communicated on a consistent basis, confirmed scheduling was convenient. They explained in detail the painting process and asked if there were any ceiling repairs needed. They took care of the repairs. They did have to come back to finish one area that was repaired because it didn't dry well enough to finish the work on the same day. They promptly schedule to come back and again worked with scheduling. A follow up inspection was done on both occasions to confirm we were happy with the work. We will contact them for any additional painting we get done. They also made sure to accommodate my family with their special needs while doing the work and made sure there was no dust exposure. I would give them an A+ if possible
Description of Work: They painted ceilings in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$399
Response from Spotless Solutions
Thank you so much for the positive review!! This is how I want every customer to feel when we leave their home and I am so glad that we were able to exceed all of your expectations!!! It was a pleasure to work with you and we look forward to working with you in the future!! Spotless Solutions will keep you shining!!
Cathy K.
11/2013
5.0
carpet cleaners
+ -1 more
I wasn't aware that this wasn't a truck mounted cleaning but they did a good job and I was happy with their work. I had asked for a price for painting a bedroom and I am still waiting for the estimate .
Description of Work: Whole house carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from Spotless Solutions
Thank you for the positive review!!! It was a pleasure working with you!!! Yes again to anyone who reads our reviews we use a commercial grade portable unit that still sprays out at 150 psi as truck mounts... however it does not cause the expenses of a van or a truck mount system... because it is so portable and we will never recycle water like truck mounts and we agitate the carpet with a brush spinning at 1500 rpm... so yes it may not seem like it but the portable service is better in many ways it just carry all the flash of the van and the machines... Thank you for the positive review and I am glad that our portable service was able to make you spotless and shining!!
David B.
11/2013
5.0
interior painters
+ -1 more
Purchased Angie's coupon for two men for eight hours each. They contacted me within 24 hours asking for available dates. Due to the high volume of coupons sold, it took a few weeks to get scheduled. They arrived on the date and time stated and instead of two men, there were four painters for four hours each. We explained what we wanted done and they went to work. We had removed the furniture from the rooms and did some prep work. They went right to work each with a prescribed job. Mike said he would advise us if additional time would be needed to finish the job. I had expected the job would take longer than the coupon covered so i was not surprised when he said two or three hours would be needed (only 2 hours and they were based on the coupon's price). They prepped areas with sparkling that I missed. They also caulked areas around the baseboard and the door to the attic which gave a much more finished look than what was there. They had drop cloths and when they left, they left the work area cleaner than what it was. They coated the walls with two coats of paint. Very pleased with the job and I would not hesitate to use them again, not only for painting, but some of their other services - plastering, high water pressure washing.
Description of Work: Painted two large bedrooms and a large hallway - ceiling and walls in all areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Spotless Solutions
Thank you for the positive review of our company!!! THis is exactly the type of reviews that we strive for!!! we want nothing more than to make all of our customers happy!! It was a pleasure working with you and we look forward to working with you again!! Spotless Solutions will keep you shining!!
Patty S.
11/2013
5.0
carpet cleaners
+ -1 more
Very courteous and professional. Dirtier spots were gone over to assure complete cleanliness. Would definitely use them again for carpet cleaning.
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Susan A.
11/2013
5.0
carpet cleaners
+ -1 more
Very Professional. Everything went great. The technician did an excellent job and took extra time on the dirtier areas. When he left, we felt like we had brand new carpets. We couldn't be happier. Highly recommend.
Description of Work: Cleaned both sets of carpeted steps and 2 carpeted rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
John M.
11/2013
5.0
interior painters
+ -1 more
The company performed as promised. The job included painting the walls, ceiling, base boards, window trim, and 2 doors. Four painters arrived on time and finished the job in a half day which was actually quicker than the owner had originally expected. this included 2 coats of paint on the walls. Extending past the half day mark would have exceeded the value of the Angies's list coupon and would have been charged at an additional hourly rate. Had the job gone over on time, the owner offered to extend the coupon rate for the extra time to complete the job. However, the crew completed the job, including clean-up in 4 hours. The crew was personable, and professional and we would not hesitate to hire the company in the future.
Description of Work: Painted kitchen/family room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Spotless Solutions
Thank you for the positive review!! It was a pleasure working with you!!! Also this review shows how hard we try to work to get as much accomplished as quickly as we can.. Unlike some contractors we try to get you the most for your money and we want you to be happy and to have your home back as quickly as possible.. We hope that we can work with you again!!! Spotless Solutions will keep you shining!!
Christine S.
10/2013
1.0
house painters, interior painters
+ 0 more
Booked a deal for $299 for interior painting of 3 rooms and they contacted me promptly and told me that they could not complete the job for a minimum of 2 months. This didnt work for me--who wants to wait 2 months to get interior painting done? I sent an email back to see if we could figure out something sooner, but they did not respond. Unprofessional to me.
Description of Work: I purchased a Big Deal from Spotless Solutions.
Rating Category
Rating out of 5
$299
Response from Spotless Solutions
I know that if your reading this you see an F... However please read the fact that we contacted her immediately to schedule the appointment this shows that our level of communication with our customers is nothing but top notch, along with the fact that people are waiting for 2 months for our A rated service also shows that we are doing something right!!! however i am sorry that this did not meet your needs and we would have done whatever we could to get you in sooner as we do with customers who have specific needs... I'm sorry that we didn't have the opportunity to do that for you and that you felt our company deserved an F because of this Spotless Solutions will keep you shining!!
Robert O.
10/2013
5.0
handyman service, garage builders
+ 0 more
One day the answer came in the mail when we received an offer to join Angie's List at a reduced rate. I believe the cost for access to Angie’s List was worth it. After searching her list of professional we decided upon Spotless Solution for the first project. The planning stage for the next project started while Mike (Owner of Spotless Solution) and his crew were painting our living room walls. My wife and I purchased an outside storage shed from a big box store a few years back. The individual who originally assembled the product did not do so correctly. The original foundation had weather treated plywood laid upon approximately 25 cinder blocks. The shed was about 12 inches off the ground which allowed the wind to move it. Over the years the shed went through more than its share of rain, snow and windstorms. After agreeing to a price and time for the job, Mike agreed to re-assemble the shed.
Description of Work: One day my wife and I decided it was time to start making needed repairs and do some remodeling projects around the house. The first project we decided to do was to paint the living room walls. The wise sayings of “You get what you pay for” and “Do it right the first time” came to mind. So the smart solution would be to hire professionals for any repairs and projects. One look at the yellow pages cast a dismal cloud overhead. I’m a computer geek and my wife is a retired psychiatric nurse (RN). If we were going to spend good money we wanted the job done right. Right? Where do we find the right individual or company? What about the BBB? How about the “Friends ‘n Family” plan?
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$395
Response from Spotless Solutions
It was so nice working with you guys!!! It is people like you that make us love our jobs, we were able to do paint work for them and it was a pleasure and they called us back when their shed was falling over since they saw that we also do handyman services... This shed was really in a bad way and we had to completely tear it down and get all new lock nuts and set an entire new base for the shed to sit on and rebuild the entire shed.. once it was completely stable and secure we wanted to take it to the next level and pressure washed the entire thing for him so that not only is it stable but the entire shed looked brand new!!! Thank you for taking the time to leave us such a positive review and it was such a pleasure to work with you guys and hope that we can be of service again!!! Spotless Solutions will keep you shining!!
craig V.
10/2013
4.0
carpet cleaners
+ -1 more
My experience went very well. The staff was professional and friendly while visiting. I was pleased with the outcome of the service and would recommend this company to others.
Description of Work: I purchased a Big Deal for carpet cleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$135
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Pamela H.
10/2013
5.0
interior painters
+ -1 more
I took the Angie's List deal of 2 painters for 8 hours and got 3 for 6 hours. The men arrived on time and, after a brief walk-thru of what we wanted done, Dan, Carl, and Frank went immediately to work. They were professional, friendly, and did a stellar job! When they were finished they gave instructions on what to do as the paint dried as far as room temperature and moisture. They left the rooms as neat as they were when they arrived. We were very pleased with their work, and would highly recommend them to anyone looking for excellent interior painters.
Description of Work: Primed and put two coats of paint on living room, dining room and kitchen working around chair rail and using an accent color.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$497
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Barbara W.
10/2013
5.0
interior painters
+ -1 more
The crew showed up right on time and went right to work and did a fabulous job. I will have them return for other items to do. They are an awesome company.
Description of Work: Totally primed and painted two paneled bedrooms and a paneled dining room, walls and ceiling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Matt N.
10/2013
5.0
interior painters
+ -1 more
. All done in one day. It would have taken me three weeks. They charged me for 21 hours worked, The coupon was for 16 hrs. Very fair. Guys are pleasant and professional.
Description of Work: Painted the entire kitchen ceiling trim and walls. Tough kitchen 3 doors, five windows, cupboards above and below and hallway.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$399
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Sharon S.
10/2013
5.0
interior painters
+ -1 more
When you hire someone to come in to your home to do work - you are always apprehensive as to what you will get. I will tell you that the experience that we had with Spotless Solutions was absolutely wonderful. They arrived at our home right at the time they had told us they would be there. They were professional - neat- and a pleasure to have doing work at your home. There were 4 guys who came and in 4 hours they were completely finished and on their way. Amazing!! They even ran the sweeper. You would not of even known that we just had our home painted that is how perfect of a job they had done. I have already started telling everyone I know and I would not hesitate to for a minute to call them back to do more work for us. I had spoken to Michael's wife on the phone when we were scheduling and she was so sweet and easy to work with. They have a great company and they should be proud of their crew. Thank you so much and we will see you again. Thank you Angie's List for providing us with such Great People.
Description of Work: I had Spotless Solutions paint the interior of my house. This consisted of the Living Room/Dining Room, Entry Way, Hallway and Kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Spotless Solutions
Thank you so much for the positive review it was a pleasure meeting you and working with you!! We appreciate so much that you were so happy that you are spreading the word of Spotless Solutions!!! thank you for showing the detail in your review... we really do try to go above and beyond and to do the things that other painting companies overlook... I hope that we can be of service again for you!!! Spotless Solutions will keep you shining!!!
Linda S.
10/2013
5.0
carpet cleaners
+ -1 more
Everything went well. They were punctual and professional, and they did a good job for a fair price. The carpets were in much better shape thanks to them.
Description of Work: They cleaned the carpet in our bedrooms, living room, dining room, hallway, and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Spotless Solutions
Thank you for the positive review it was a pleasure working with you and hope that we can be of service again!! Spotless Solutions will keep you shining!!
Sharon S.
10/2013
5.0
interior painters
+ -1 more
The previous owners LOVED wallpaper so Michael and crew had to sand the walls to remove the glue. Let's just say it was a glue committed to sticking to the wall. As a result, the sanding required more time than usual, but it was no match against the Spotless Solutions crew. Afterwards they applied two coats of primer/paint and my walls were BEAUTIFUL! They were extremely meticulous and thorough with both the painting and clean up. They vacuumed and dusted all the areas and paints. I was so impressed with their professionalism and the end result I schedule another job! They were AWESOME! I would highly recommend them.
Description of Work: Michael and his amazing crew painted my foyer, accent wall and 1/2 bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$373.75
Response from Spotless Solutions
Thank you so much for the positive review... It was such a pleasure working with you and you made us feel so welcome in your home.... Not just like we were painters but life long friends. We thank you for your hospitality and thank you for your continued service with us. We look forward to working with you on all of your projects!!! Spotless Solutions will keep you shining!!
Virginia K. C.
10/2013
4.0
interior painters
+ -1 more
Purchased Big Deal - $399 for two painters for 8 hours (16 hours total) Three painters came - - Mike (owner), Carl and Dan, so hours were divided by 3. To finish the great room, I paid an extra $112.50 for 1-1/2 more hours. The bathroom was not completed; would have taken more time/money than I was willing to spend. This was not their fault - the previously unpainted paneling and old tile ceiling took more coats than expected and took longer to dry than expected. Initially scheduled for Friday 9/27, but Mike e-mailed me Thursday to say they were sick, so rescheduled for Monday 9/30. Had sent them very detailed information about the layout of the cottage in order to get good information about how much paint & primer to buy, since they were not going to come to give an estimate in person(because of the Big Deal). Ended up with one and 3/4 extra gallons of paint, so will have to find another place to use it. Cons: Two guys were frequent smokers, and although they took short smoke breaks, they took many. (I am not a smoker, so I guess I have a different perspective). A little more guidance on what could be accomplished in 16 hours, and paint purchasing would have been good - I ended up paying about $50 more than I needed to for paint, and will be finishing the bathroom myself. I asked Mike if he had read the specification sheet I had provided, and he indicated his wife handles all that. Pros: These painters were friendly and seemed knowledgeable about how to best paint the old tile ceiling and paneled walls. They moved items out of the way, and replaced them when completed, also cleaned up nicely when done. Considering this cottage was REALLY in need of updating, the work they did looks wonderful. I have no regrets in using them to get this work done, and would consider them for future work.
Description of Work: Painted a great room [old tiled ceiling & three (two full and one partial kitchen area) paneled walls) with one coat of primer and two coats of paint; painted one coat primer in small bathroom on old tiled ceiling & paneled walls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
Response from Spotless Solutions
Thank you for taking the time to leave us a review, It was a pleasure working for you. First I would like to say that I am glad that you were happy with the job and the way it turned out. To address the areas of concern: Yes unfortunately we do smoke.... It is a disgusting nasty habit that I pray every day that I can quit, but I cant and im sorry that the smoke breaks bothered you and I can understand why, this is why that every job i make sure that i deduct the appropriate time off your final bill because i would never expect any one to pay for my break times. I want all my customers to get the most for their money and all the time that we are there we are working. The Issue with the bathroom will encompass the other areas of concern. Since this is an older cabin on a river that is subject to moisture constantly the bathroom walls were physically damp to the touch and the primer coat after 6 hours was still wet to the touch after we had completed the great room. I did not want you to pay for us to stand and wait for paint to dry so that is why it did not get completed and thus why you had extra paint left over. That remaining paint was to continue into the bathroom and you would have enough to complete and left overs (from the same batch) for touch ups. Yes My wife handles all the emails and the phone calls, I work during the day painting and we also clean office in the evening, I could never handle all the phone calls and emails so yes she does handle those things and gives me the essentials for each job the day before. We are discussing ways to fine tune this level of communication, it is just hard when we are going all the time. The final area of confusion is the overage this was a very heavy groove paneling and the grooved click lock ceiling tile. Their is prep time of scuffing all the woodwork and we also have to make sure that every single groove is filled with paint or it will not look smooth upon completion. As always we want our customers to be happy and to get the most for their money. Thank you for your honesty and again it was a pleasure working with you!!! Spotless Solutions will keep you shining!!
Claudia V.
10/2013
5.0
interior painters
+ -1 more
Mike and his crew are wonderful, and I enjoyed having them in my home. They are very professional, polite, hard working, and neat. I will use them again and will recommend them to family and friends. However, I was very surprised at the final bill. I contracted for 2 men for 1 full day of painting, or 16 hours of service for a special price of $399.00, but I had to pay an additional $484.00 at the end of the day. (They brought a 4 man crew for 8 hours each.) I was charged an additional $100 for painting the entry way because it exceeded 9 feet in height and required the use of a ladder. My home is a small 1970's split entry with a 5 x 5 x 12 entry way, so this extra cost seemed a little excessive for the amount of time required to paint such a small area. Another cost that I thought was excessive, and was not mentioned to me prior to their arrival, was the charge for travel time. I think a better overall approach is to have final pricing up front with no surprises. The price should be the price....... Overall, they did a great job, but it was a little more than I expected to pay.
Description of Work: They painted my entry way, living room, upper and lower hallways: ceiling, walls, trim.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Spotless Solutions
Thank you for taking the time to leave us a review and we appreciate your honesty. It was a pleasure working for you and I am glad that you were happy with the final project. In response to the concerns we make sure that everything is documented on these deals. It is clearly stated on the coupon that there is a overage fee for ceilings over 10 feet and mileage over 30 miles. I also make sure that anytime there is a higher ceiling that I explain to the customer up front the cost for the higher ceiling that requires that we carry extra equipment to be able to complete that area. This is also why we verify in every email correspondence is there high ceilings? so we know that we need to bring the right equipment to handle these areas. We are willing to go anywhere but gas is expensive and I have to absorb some of these costs. The deal for the amount of work that was completed in your home would have been approximately $1600 for all the doors, baseboards, ceilings and the amount of walls space that you had completed. Are there contractors who may beat that price... yes.... but we came in and in 8 hours completed your entire project and you were able to have your home back to normal the same day. So it may seem like $900 is a lot but you actually saved a lot of money in using this big deal not to mention the time that it saved you. We care tremendously about our customers and want to give you the most for your money and to be honest and true to our word. Thank you again for the review!!! Spotless Solutions will keep you shining!!
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Service Categories
Carpet Cleaning,
Interior Painting,
Handyman Services,
Pressure Washing,
House Cleaning,
Exterior Painting,
Window Cleaning,
Electrical,
Plumbing,
Lighting,
Drywall,
Deck Maintenance
FAQ
Spotless Solutions is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Spotless Solutions accepts the following forms of payment: Check,MasterCard,PayPal,Visa