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Origins Granite

Countertops and Backsplashes, Marble and Granite, Plumbing

About us

See website for offers.

Services we offer

Countertops & sinks.


Accepted payment methods

American Express
Check
Financing Available
MasterCard
PayPal
Visa

Reviews

2.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
20%
2
20%
1
40%


Rating CategoryRating out of 5
quality
2.8
value
2.8
professionalism
1.8
responsiveness
1.8
punctuality
2.0
Showing 1-5 of 5 reviews

Karen H.
07/2016
1.0
countertops
  + -1 more
We completely regret our decision to use Origins Granite for our kitchen countertops Normally, you would expect that upgrading kitchen counters to granite would improve the value of your home. In our case, the installation by Origins Granite was so poorly done, that the value of our home has likely decreased, because no self-respecting buyer would ever make an offer without first having me take out the new counters and have them replaced by a company that can complete the installation properly. In our case, the countertop for the kitchen island was improperly installed. Instead of the overhang drawn up by the engineers, and approved by us, the counter edge tapers to a point where there is no overhang, and the supporting cabinet sticks out slightly beyond the counter edge. This mistake is on the most prominently visible edge of our kitchen island, and is the first thing visible when you enter our home. Everyone who has seen the counters has asked who completed the project so that they can avoid using a company with such little care for craftsmanship. For a company whose website claims “Exceptional Selection – Exceptional Quality,” I can say with certainty that the quality of the installation is far from exceptional. Our attempts to contact the owner and installation coordinator with Origins Granite have been completely ignored; they did however ask us to provide several online reviews because they claim that their business relies on word-of-mouth recommendations from satisfied customers. This customer is NOT AT ALL satisfied by the service or quality of an Origins Granite installation, and is faced with having to pay more money to have this very expensive disaster fixed. I DO NOT, UNDER ANY CIRCUMSTANCES, RECOMMEND USING ORIGINS GRANITE. Take your business elsewhere.
Description of Work: I wish I could post pictures of how terrible the installation of our counters looks. Our plan drawings show a 1 inch overhang of the counter over our kitchen island. During installation the installers knocked a piece of our island cabinet off, the back of the cabinet popped out and they put the counter on it and now the cabinet sticks out from the counter. There is zero overhang and the installers tried to cover it up with caulking. It looks like the cheap cover up of a mistake that it is. NO ONE will call me back about fixing the mistake and it has been weeks now. This is my major complaint. Here are the other mistakes they made: Cancelled with less than 24 hours notice on installation TWICE. We had to call half a dozen times and complain to actually get the counter installed. They FORGOT a piece in the showroom and then were annoyed at me when I insisted someone go get it. They forgot to reinstall my dishwasher and I had to have an appliance repair man do it instead, and they damaged my wall putting a piece of counter in.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

Becky R.
03/2016
2.0
countertops, marble & granite, plumbing
  + 1 more
We are very unhappy with our experience at origins granite.They are quick to take your money and after that will make your kitchen renovation feel like a nightmare. It took 9 weeks to receive our countertop from our requested date. We've been ignored, disrespected and insulted throughout this process with minimal explanation or apology. When we finally received our countertop it came without our ordered faucet. The owner has said he'd call us to discuss the issue but unsurprisingly has not as he's chosen the rude alternative of ignoring us entirely. My husband went to lowes and is now installing a faucet paid for on our dime as we are in our 10th week without a functioning kitchen and can't take it anymore! They did try to provide us with a temp faucet but it was unusable and missing pieces.Please review the better business rating prior to using this company. Although our countertop is beautiful Id like to add that it also came with a crack. If we could do it all over again we'd choose anyone over Origins.
Description of Work: Installed granite kitchen countertops.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,200

Richard M.
04/2014
3.0
countertops, marble & granite, plumbing
  + 1 more
Company had more that six weeks to organize this job but on installation date we were informed that the sink that we purchased was on back order but they would install a temporary sink and install the one that we purchased as soon as it came in. We assumed that all of the plumbing would be done on the day of installation but was informed that the plumber would be at our house the following morning by 10 a.m. We waited until 11:30 and attempted to call Origins office manager to ask when the plumber was going to arrive. Left a voice mail asking for a return call, never got one. Called again, talked to a receptionist who promised to have the office manager call us back. Never received the call. Got into my car, drove up to the store and asked for the office manager who was sitting there talking on the phone. After his call he shook my hand and apologized for the mix up and called the plumber who was at another job site. At that point it was around 2:30 in the afternoon and the plumber said he could be at our place by 4. Having plans for the evening I said that wouldn't work and asked if he could be there in the morning. The office manager agreed and said that he would call the plumber back and confirm the appointment for the following morning at around 8:30. At 8:30 the next morning no plumber, at 10:30 no plumber. Called the office, no answer left a voice message asking for a return call, no return call. Called another number, talked to a young lady who informed me that the office manager was on the road but would try to call the plumber on his cell phone and call me back. About ten minutes later she called and said that he would be at our house by 11:30. She also told me that he, the plumber, explained to the office manager the day before that 8:30 would never work because he had another job to go to before he could get to us but the office manager never called to inform us of the change. By 11:30 he was there and within an hour he completed the job and was gone. It took almost a month to get the sink that we paid for back in Jan to be installed. What a nightmare. Its obvious that the term customer service means nothing to this company. The office manager should not be an office manager, he has no customer service skills at all.
Description of Work: Measured, tore out and installed granite counter tops. Installed sink and completed all plumbing work.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$5,000

William C.
08/2013
5.0
countertops, marble & granite, plumbing
  + 1 more
Overall I am very pleased with the product and service. They offered good selection, a competitive price, and very short turnaround. As committed, they came to the site and took measurements inside of a week, and delivered the finished product one week later. Delivery and installation went smooth, and the finished installation is awesome. Thanks Stacy (sales), Rich & Carl (installation) and Dave (helped bring in the monster island slab).
Description of Work: Granite Countertops, kitchen sink & faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Laurie L.
04/2013
1.0
countertops, marble & granite
  + 0 more
I thought they were totally incompetent. Not professional. I feel like they were trying to strong arm us into accepting an inferior product.
Description of Work: They installed a granite countertop in our kitchen.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

    Contact information

    6044 Route 30 West, Greensburg, PA 15601

    www.originsgranite.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Marble and Granite,
    Plumbing

    FAQ

    Origins Granite is currently rated 2.4 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 7:00 PM

    Tuesday: 10:00 AM - 7:00 PM

    Wednesday: 10:00 AM - 7:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Friday: 10:00 AM - 7:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Origins Granite accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,PayPal,Visa
    No, Origins Granite does not offer free project estimates.
    No, Origins Granite does not offer eco-friendly accreditations.
    No, Origins Granite does not offer a senior discount.
    No, Origins Granite does not offer emergency services.
    No, Origins Granite does not offer warranties.
    Origins Granite offers the following services: Countertops & sinks.

    Contact information

    6044 Route 30 West, Greensburg, PA 15601

    www.originsgranite.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 3:00 PM