Rex & Son Inc. Plumbing & Heating

The service was poor. He did not fix the problem and he charged me $350 and I still cannot use the shower as is. The contractor did not live up to his agreement. I would not recommend using him.

I have given these people business for well more than a decade. Usually, ,the work was great. But there is no control over who would come out, and all my problems arose with one specific plumber.. Like when he claimed that there was no need to grout a new toilet. that I had installed. Said it was not part of the job. I question why I ever used them again after that, but I had a lot of stresses in my life, so familiar was easier. But the most recent issue is the end of the road. I had a problem with a guest room shower. Something broke in the faucet mechanism. They claimed to have repaired it, I assumed that they had and paid them. Because the guest room was not used,, and my companion died, it was three months later that I first turned on the shower to clean the tub, I found that it was still broken. And when I called to have them come out to make the work that they had previously charged for right,., the employee, identifying himself as the son of the owner, said that I must have broken what he did (with one turn of a shower faucet) and he expected to be paid to fix it again. He was also rude. These people have always been very responsive in terms of getting on the job quickly. They are local, and I believe in supporting local businesses. Office staff (Toni) is excelllent. But the quality of work depends on who they send out, and I will never, ever use them again. Including to correct the work that I have already paid them for. If I have to. Pay again, I will pay someone who will stand by their work.

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Rex performed maintenance as requested. A few days after they left, I found a leak in the furnace. I called Rex, and a guy came out the next day and did some work. I checked a few days later and the leak was there the same as before. I called and a different guy came out the next day. He installed a new pump. Guess what? The unit still leaks the same as before - and I got a bill for the pump (which I will not pay). I called again to schedule yet another service, but they no longer are interested in responding. I talked to a secretary twice. First, she told me that they don't work on Saturdays - even though the last two visits were on Saturdays. I talked to her again. She said she would relay the message to the owner. That was a week ago, and I have yet to received a response. I used Rex many times over the past year and a half (I have a 130-year old large house). Rex will no longer be my plumber.

I was very pleased with the service. They're great to deal with. They schedule their work as they go.

Clogged drain and grease trap. Required a lot of work and they stuck it out until the job was done properly. We have used Rex for 18 years and they have always been good.

Rex and Sons are prompt with their service and do quality work. Very knowledgeable and experienced about plumbing and HVAC. Really care about quality. When a "junior" worker finished installing the garbage disposal, the manager inspected the job and redid it himself (gratis) just because he thought he could do it better. And he did. I highly recommend them and will use them for all my future plumbing work.

I had a series of small gas leaks in my boiler and my hot water heater thermostat was also a small gas leak. When I smelled that there was an issue I called the gas company and they came out, diagnosed the problem and shut off my heat and hot water. This was over a holiday weekend, and a friend recommended that I call Rex. I was so amazed. They called me back (which was in itself a victory as several other companies did not) and they came out to see if there was anything they could do to get my heat and hot water back. The parts houses were not open due to the holiday, but they were able to figure out exactly what needed to happen and got everything ready so they could repair the problem as soon as possible. They showed up when they said they would. They did a great job, no fuss, no muss. When it turned out that my hot water heater was too old for new parts, I decided to replace it in order to be pro-active. They did a fantastic job and were so knowledgeable and kind (during an emergency situation) in the process. I would trust them to do any job in my house.