Inter-County Oil Services Inc

It is a little cheaper. The co-op pays for it. It is not their price. You order oil one or two days ahead, and they tell you that they can't do it for 4 days, or they don't show up and it is winter. I had run out and my daughter had babies. I told them that if they can't do it, I can get it from somewhere else, but they tell me they will do it, then come up with excuses like it's the driver. It is a lie. They never come when they say. The professionalism depends on who I talk to. I will use them until the co-op uses a different person. I had told them co-op about it.

I then interceded about the price and asked if they would install a new burner assembly which was actually cheaper than what they were asking to repair just the blower. They refused and refused to return the blower. Winter was setting in so I had to do something. I installed it myself and then had it checked by Superior Energy Services. I wouldn't recommend those bums to a dog catcher.

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Provided the address, house details, agreed upon a day and here they were.

They're fine. They're good at their work.

unknown

Respond quickly and as needed. Great prices on heating oil, especially as compared to other locals.

Everything is going well, and they show up when needed.

They're very prompt, their pricing is good, and I have no complaints about them at all.

I reached out to the team at Inter County Oil Services for some work on a toilet and washing machine I needed done last year. The tech's at Inter County do great work at a good price and I would utilize them again in the future. Their techs communicate very well and are very respectful of the work site cleanliness.

I was very happy with their service. They were quick with the work, and I was happy with that too. My overall experience was excellent. Their price was a little higher. They charge per hour, which is fine as long as the air conditioning works.

I called one morning because I was out of oil, they were there that day and refilled it so we had heat again. They also helped fix 2 toilets so I did not need to replace them.

We have an oil burner furnace. During a routine service by Inter County Oil it was discovered that we would need a new whistle for our furnace. We made an appointment for them to come in and install a new whistle. I took a day off from work. I was given a window of 9am to 1pm. They showed up at 1:30. They were not able to install a new whistle because they were under the impression that this was only to fix a whistle. Strike 1. When I called to complain they hung up on me and said that my husband and I did not relay what needed to happen. This work was diagnosed by them and they should have known what had to happen Strike 2. When I complained to the supervisor that this was unacceptable he hung up on me as well. Strike 3. We tried to find someone else to come by but we were out of oil and it was getting into the 30s. They said they would come again on Saturday. They arrived on Saturday and did the work in 1 hour. Parts were $150 and labor was $85. However they charged us 3 hours for drive time and picking up parts. So what should have been $235 ended up being $400. Strike 4. Shame on us for going back to them. As soon as we can afford a gas furnace we are switching. I am sick of being at the mercy of a few oil guys.

Intercounty neglected to bill for service contract, didn't fix a number of problems correctly, did not provide maintenance service paid for, and are an absolute failure in customer service. In order to receive delivery, one has to go with a service contract, went with the 'Silver' Plan which includes a cleaning and service/parts for approximately $150. 2008 season went uneventfully - "cleaning" appeared to take the better part of an hour, according to witness, consistent with our previous provider. There was an event where after the first fillup they indicated that a replacement fill pipe had to be installed with a "whistle", or they would refuse to make future deliveries. $170 later, we had a new pipe. Oddly, the previous provider had been filling the tank for years (at least since 2002) without issue. 2009 rolls around, we schedule the cleaning. Randy (later discovered to be the owner) spends not more than 15 minutes on the entire process, declares amazement about "how clean it is", and leaves. No receipt, no service card, nothing. It takes several calls to the office, there will be no return visit, but they mailed out a service card with "11/09 Cleaned" scrawled on it. We moved out of the house late November and kept the heat at 60 degrees. Jump to 1/4. I visited the house, inside temperature is in the 40s (!) and the furnace will not kick over. Oil is down to 1/4 tank. Call Tuesday morning 8:30 to insist on a prompt delivery, give precise instructions to office to call ahead so that the burner can be restarted. Entire day goes by with no call by 4:30 so I call back - "The man is in Conshohocken, they'll stay out until they're out of oil". So we wait - by 8:00 it's obvious they aren't coming. On Wednesday I call back around 11:30, demanding an explanation as to why no call. I'm told "Oh they came out yesterday". I insist that someone come out and get this sorted out, and Randy does. Furnace was temporarily restored for a $180 service call, while it should have been covered under contract if we were properly billed/invoiced. Allegedly a nozzle and ignitor were replaced (emphasis on allegedly). Stopped by the house Sunday 1/10, furnace off again, will not restart, interior temperature in low 40's - a very real risk of pipes freezing. Call Intercounty at 9:00PM Sunday, get machine. Call again 7:30 Monday morning, leave second message. Call at 9:00, phone rings but no pickup. Fearing the worst case situation, I called a master plumber who comes out and gets it all sorted out. Three hours later, we have discovered the following: Upon removing the lid of the unit, an inch of soot all around. This accumulation is far more than 2 months worth. Completely wrong nozzle installed, ignitor electrodes dirty and misaligned. There's a sticker right on the unit indicating the correct piece to use. There should be a gasket material around the perimeter of the lid. Completely burned away/missing. Exhaust pipe is finger-loose to the furnace and wall - no way thi

Summary: Intercounty neglected to bill for service contract, didn't fix a number of problems correctly, did not provide maintenance service paid for, and are an absolute failure in customer service. In order to receive delivery, one has to go with a service contract, went with the 'Silver' Plan which includes a cleaning and service/parts for approximately $150. 2008 season went uneventfully - "cleaning" appeared to take the better part of an hour, according to witness, consistent with our previous provider. There was an event where after the first fillup they indicated that a replacement fill pipe had to be installed with a "whistle", or they would refuse to make future deliveries. $170 later, we had a new pipe. Oddly, the previous provider had been filling the tank for years (at least since 2002) without issue. 2009 rolls around, we schedule the cleaning. Randy (later discovered to be the owner) spends not more than 15 minutes on the entire process, declares amazement about "how clean it is", and leaves. No receipt, no service card, nothing. It takes several calls to the office, there will be no return visit, but they mailed out a service card with "11/09 Cleaned" scrawled on it. We moved out of the house late November and kept the heat at 60 degrees. Jump to 1/4. I visited the house, inside temperature is in the 40s (!) and the furnace will not kick over. Oil is down to 1/4 tank. Call Tuesday morning 8:30 to insist on a prompt delivery, give precise instructions to office to call ahead so that the burner can be restarted. Entire day goes by with no call by 4:30 so I call back - "The man is in Conshohocken, they'll stay out until they're out of oil". So we wait - by 8:00 it's obvious they aren't coming. On Wednesday I call back around 11:30, demanding an explanation as to why no call. I'm told "Oh they came out yesterday". I insist that someone come out and get this sorted out, and Randy does. Furnace was temporarily restored for a $180 service call, while it should have been covered under contract if we were properly billed/invoiced. Allegedly a nozzle and ignitor were replaced (emphasis on allegedly). Stopped by the house Sunday 1/10, furnace off again, will not restart, interior temperature in low 40's - a very real risk of pipes freezing. Call Intercounty at 9:00PM Sunday, get machine. Call again 7:30 Monday morning, leave second message. Call at 9:00, phone rings but no pickup. Fearing the worst case situation, I called a master plumber who comes out and gets it all sorted out. Three hours later, we have discovered the following: Upon removing the lid of the unit, an inch of soot all around. This accumulation is far more than 2 months worth. Completely wrong nozzle installed, ignitor electrodes dirty and misaligned. There's a sticker right on the unit indicating the correct piece to use. There should be a gasket material around the perimeter of the lid. Completely burned away/missing. Exhaust pipe is finger-loose to the furnace and wall - no way this would ever pass Boro inspection. Test hole left open (should be plugged). Ignitor should be screwed tight for an airtight seal, instead flopping around on its hinge screws. By 4:00PM 1/11 Intercounty has STILL not returned any call, so I call in, ask for Randy, he's unavailable once again, and the call is not returned until 7:30 Tuesday. Amazing customer service.

I had no heat on a Saturday afternoon. I called them and had service within 2 hours. The necessary repairs were made and I had heat. The serviceman was very professional and knowledgeable.

They are very responsive and always arrive promptly. We are also thinking of using them to connect to a new sewer line.

4 MONTHS LATER, & IT LEAKS WHEN IT RAINS. I CALLED FOR REPAIR, & WAS DISPLEASED WITH THE OWNER'S ARROGANT ATTITUDE. THEY DID COME FOR REPAIRS. MUCH DIFFERENT ATTITUDE THEN BEFORE THEY HAD MY MONEY