Gerhard's Appliances

As a local resident in Glenside, I wanted to support Gerhard's as a local family business. Their prices were competitive with other appliance stores, and Gerry Gerhard was a helpful salesman. Unfortunately, the problem came with the delivery- their delivery person told us he needed to put in an outlet for the dishwasher (even though we had one already installed), and that it would be $80 in addition to the $159 installation charge and $28 installation kit, and that he would not install the dishwasher without the additional payment. When making out a check, he had us make it out in his personal name, and mobile deposited the check while he was was at our house. Upon contacting the store to share how I was not very comfortable with how this went down, Gerry said he would contact the deliver team, and then I never heard anything from Gerhard's again despite many follow up emails. This definitely left a bad impression on us, so I recommend getting your appliances from a more reputable store. Update as of 12/6/2024 As you can see from the owner's response, Gerhard's contacted me a few days later to explain the breakdown on their end, and promptly issued a refund for the $80. I am satisfied with their quick response, and will consider Gerhard's again for our

I have had nothing but problems with both of them. I have complained to them about it and they will not do anything about it. I will not recommend them.

They were good. They were fantastic. Their prices were great. I would use them again in a heartbeat, I have used them before.

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I purchased an expensive washer and dryer over the phone.  I had a long discussion with the salesperson about needing the dryer door opening configured a certain way and also needing new venting.  All of this was promised and it was understood that I had to take off work to receive the delivery.
When the delivery came, the delivery person said they would not replace part of the venting.  Also they said I would have to call to schedule a separate service appointment service to have the dryer door  to re-configured!  So I need to take more time off from work to accomodate this?
When I asked the delivery persons to wait a few mintes  while I called the store  about these issues - they left.  When I called the store, I was hung up on by the service person.
All in all - if you buy from Gerhards - you are definietly paying more than many other places.  However, I thought that I would get  hassle free and complete delivery.
Just the opposite - big mistake to pay Gerhard's higher prices in expectation of good service.
There are many other places to go - and I will not do business with them in the future
Absolutely lousy experience and sorry I bought from them

it was by far the worst business experience i have ever had....the owner pulled me into the backroom to show me how his crews were tracked and how  professional his company was....the experience i had was three deliveries that diddnt happen and the wrong refrigerator...after four pho e calls without response the solution they had was to send out a technician to puta piece of chrome over the black side panels to .atch the other appliances...they were late too so we cancelled...the dishwaher does a poor job and the refrigerator makes noise....i should of kept the original appliances...they do sell highend viking products,but has far as their midrange appliances they are a scam....buyer beware

We purchased a Wolfe cook top in August that was damaged from the warehouse.  We were told it would be repaired and then delivered to us with all of the new appliances we had purchased.  The damaged cook top was delivered to our house with the appliance, and we refused delivery at the end of August.  The appliance then went back to the warehouse for repair.  It is now mid-October.  We have had multiple calls asking for payment, even though it has been paid for since August.  We have had three calls saying the repaired piece is being delivered, we are waiting at the site and nothing happens.  When we call there is mass confusion and there are no answers.  The damaged cook-top has been delivered to our construction site twice now, in addition to the repair piece.  Both are sitting in our basement at this point.  No one is responding to our emails and when their customer service person says she will find out what is going on and call me back, no one has called.

I went into the store looking for a low priced dishwasher they had in their circular.  They didn't have one in the store and couldn't give me any paperwork describing the product.  The old bait and switch?  I bought it anyway along with a window airconditioner.  The air conditioner was smaller than my window but I was reassured the installer would be able to handle it.  On the day they were supposed to do the installation, no one came or called till 5:30pm.  When he did come, he told me I bought the wrong air conditioner and he wouldn't put it in the window.  He was going to take it back to the warehouse until I told him to just leave it on the floor in the livingroom.  He told me my window was too big for the machine.  I told him that was what I told the sales person and she said he could handle it.  He then proceeded to install my dishwasher and removed 6 ceramic tiles from my counter top, broke 2 and then just left them there for me to replace.  He wouldn't take my old dishwasher away because he said he found a bug in the bottom.  No one told me that was a policy.  He then charged me $25 dollars to take away my old air conditioner.  Again, never part of the sales come on.  When I called customer service to complain, I was told someone would come out and fix the tile and install the air conditioner.  The day came and went and no one showed up.  No call either.  After I called to reschedule, again someone who was supposed to come between 9am and 1pm didn't show up till 5:30pm.  He fixed the tile in the kitchen but never touched the air conditioner.  I don't want them back in my house again so I will leave it alone.  After years of living in Glenside, I will never go back there again.

We had a good experience in the showroom over multiple visits. They answered many questions as I vacillated over buying a $2000 washer and a $1400 dryer. The dishwasher and fridge were nice, but not as fancy. Delivery and set up was good. Better for the dishwasher and their contracted installer, a little less good for the washer/dryer delivery.

Two years later the washer's motherboard fried in a storm. They replaced it no charge under warranty, but took time ordering the part (nobody stocks anything these days). However, during repair the tech forgot to connect a wire. I called and he didn't want to come back. I had to drag the 200 pound washer out and follow his instructions on the phone to connect this dumb little wire. Nice. 

I'm a little concerned with the mixed reviews here. I'm out of warranty now and wonder what service will be like if/when I need it. All these guys have to do is outperform Best Buy, Home Depot and Lowes. That is a pretty low bar, but if they are failing a good portion of their customers here, that can't be good. 

The total cost is unknown, but that is not the issue. The details are too numerous to write in this review. Suffice it to say, the communication between the office and the service department is virtually non-existant. Actually, that's putting it nicely. The ONLY reason we keep using Gerhards is because we are basically locked in for service , since we purchased the fridge from them.
And the LACK of concern on Gerhard's part, for the extremely poor service, is astonishing. The Multiple phone conversations, over the past couple YEARS, we have had with the cust. service department is a lesson in what NOT to do/say as a cust serv rep. At one point, the customer service rep told me to "reconsider" my poor reviews since she felt I wasn't being truthful. Whatever happened to " the customer is always right" ? Honestly,  I keep looking for the Candid Camera - this experience with Gerhards is now comical.

We've had a really good experience with them. We used their warehouse sale, which is once a month, and the prices were, by far, better than anyplace else we shopped. It was available for delivery immediately, we used their recommended plumber, who came within a day, and it was installed perfectly. You cannot beat the great prices at the warehouse sale. My dryer broke this morning and I already have a call in to Gerhard's to get my next dryer.

It was fine.

See above.

We bought a stove and dishwasher a few years ago. The salespeople were not friendly or professional. The real problem was the $1000 range. Almost from day one, the broiler would periodically go out. We had their service out about 4 times to fix the problem plus all the times they came out to evaluate the issue. Many times when we called we would get no return call. When the range was a year old and out of warranty they told us that it was our problem to take it up with the manufacturer. Out of total frustration we called the manufacturer ourselves and they came out and replaced everything related to the broiler. It worked for a few months, but still occasionally goes out in the middle of use. Gerhards seemed like they were stalling on the service until it became the manufacturers problem. Don't even bother to get them to honor their policy of replacing the appliance if they have to repair it more than 3 times because they won't. We have since purchased other big appliances and won't even consider going near their store due to the horrible service.

we purchased a high end gas viking range which was dead the next day.  Gerhards would not replace the brand new stove, rather I waited a week for service. Once this glitch was taken care of the stove was found to be fundamentally flawed. The internal oven fan blew so high that the burners, when lit, would either blow out or blow in all directions causing dangerous cooking conditions and potential burns. Gerhards took no responsibility for this and I was referred to the distributor. The oven was replaced THREE times before the distributor agreed to a refund which had to go through gerhards. This process took SIX months and in the end though the accounting staff of Gerhard's were professional and courteous, the owners and sales staff were downright rude, disrespectful and unprofessional. I was frequently hung up on and the owners refused to speak with me. Despite the fact that the distributor reimbursed Gerhards in full, Gerhards was only willing to partially reimburse us. They are shady, cheap and entirely not customer service oriented.

The installers were punctual and polite and were considerate of my house.  The only thing that kept them from being excellent is that they didn't measure accurately for the screw in my cabinet that held up the microwave.  This required multiple holes to accomplish.  Gerhard's charged $10 more than Lowes but their installer was $24 cheaper.  Overall, I was well satisfied.

the pricing here is okay if you really push them on the issue and show them how much cheaper you can buy something online.
however, i'm not convinced the fridge they sold me wasn't used before (ktichenaid). it had a smudge on the side, was missing a piece, and has had many problems -- and it's only six months old! they insist it is new. the second time it broke, it took over a week to be repaired and, although they claim to offer this service, they did not provide me with a backup fridge to use while waiting. i guess they have one or two loaner fridges and they were out so i'm out of luck. i'm also out of luck for several hundred dollars of groceries that went bad. so now i'm stuck with a dud fridge that i'm sure will not last much beyond the one year warranty. the fridge i bought at my old house from home depot (LG) is still going strong 7 years later with no problems. maybe kitchen aid is to blame here, but sure would be nice to get just a little help from the people that sold me this fridge.

We had gone to Lowe's first and had had no luck in finding what we needed to replace the cook top and oven in our home. Their floor sales peole are not schooled in their products at all.
When we decided to give Gerhard's a chance, we went to the Glenside store and found that there were an abundance of salespeople who met us at the door. Our salesman, Eric was very knowledgeable and knew that we could only replace the current gas cooktop with one of two models. We chose the JennAIr. We had gone to the store on October 27th and had hoped to have delivery and installation of the appliances by Thanksgiving. Hurricane Sandy intervened and delayed the delivery of the cooktop, but we managed to get all appliances in time to have them installed by our contractor for Thanksgiving, when we expected 31 for dinner.
The only thing I would say about our interaction with this vendor is that after they make the sale they are not as prone to be as attentive to the customer as when they are making the sale. We used our own contractor for the job as we needed to have him build a cabinet for the oven and microwave. When the cooktop arrived it was unclear whether the parts could be altered without compromising the equipment. My husband and the contractor returned to the store with the cooktop  to talk with the people about this issue and they did give them the number of a contractor who they use to install the JennAIr cooktop. This contractor was able to walk our contractor through the steps of making the changes needed.
I still would go back to Gerhard's for future purchases, however I think there needs to be a bit more attention to the customer after the sale is made.

We've used them several times and always get extremely prompt, reliable and professional service.

I am very happy with my dishwasher and the delivery and installation.  I would go back to Gerhard's for an appliance.  Gerhard's services the appliances they sell.  If all the technicians are as good as Derrick, I know where I will go for service.

The washer and dryer was dropped off at my house. The contractor was suppose to install but abandoned the job. They came out and installed the machines for me for free of charge.

I have been very pleased with Gerhard's pricing, customer service and delivery.  Most recently, they did not stock the microwave I researched online, but were able to order it and it was priced less than I had anticipated.  I'm not sure why all the bad reviews, because every experience I've had has been good.

Two days after the purchase, I realized that I wanted a different model Bosch dishwasher (an upgrade from the model we purchased). I called the main number to see if I could change the product since the delivery was not scheduled for another 10 days and our financing was built on the original products. The short explanation is that I was successful in getting the product I wanted for a price that was competitive with other vendors.

The longer explanation is that their telephone "attitude" leaves something to be desired. I called soon after the store opened. The first person on the phone sounded like they had been working for 12 hours already. Before transferring me, this woman mentioned that I needed to speak with a manager to get this changed.

I was transferred to a gentleman who sounded like I just interrupted something much more important than this call that he had to take. I ignored his tone while he confirmed the new model's availability and that it would be delivered on the agreed upon date. The original model had a $50 rebate. The new one I was asking for did not. I understood that (the resulting price of the new dishwasher ended up being an additional $100). Strangely, when this fellow was informing me of the new pricing, his attitude could be described as defensive - almost confrontational.

There was nothing in the content of the conversation that I could describe as rude or offensive. He did his job and I got what I needed. However, it required that I ignore his attitude and ask questions to get answers I thought should have been freely included in the context of the conversation (i.e., will this affect the delivery date? is the financing going to change?). Because everything worked out (and I was aware of numerous customer stories on the net detailing difficult telephone conversations), I felt that I would not gain anything in going back to the company to recount my experience - especially if the "manager" I was speaking with was the one that was going to hear my complaint. Angie's List is getting this story because I am a new member and I feel this needs to be said.

I am in the service industry. Interpersonal attitude is a huge part of a successful transaction. While I was not purchasing the high-end products Gerhard's sells, I have to believe my purchase was not insignificant. It is unfortunate that something as simple as this telephone experience left a sour taste. Clearly, I am disappointed.

For my appliance purchases in the future, I will not eliminate Gerhard's from consideration. However this experience has forced me to be more diligent about considering other locally owned appliance stores.

They do a very good job.  Their company has grown a lot and they don't come out as fast anymore but they are good

A few days later,I called to have delivery arranged (we had to have a gas line run, as our previous model was electric only.)  The Services rep said I could have it delivered and installed the next day. A few hours later, the salesman called and told us another salesman had "stolen our reservation" from the warehouse and it may take another week (it did) for delivery.  As running the gas line required disconnection of our downdraft Jenn-air, we were without a stove in the kitchen for a week.When the range was finally delivered, the contract delivery/installation folks  (quite professional) arrived, I was i the middle of a conference call  (I work out of my home) and did not notice any details about it. When my wife came home, she immediately noticed the handles were not right.  We had been given a KDSS907SSS Architect Series (which retails for about $500 less, although the the MSRP is only $100 apart.) Calling the salesman at Gerhards, my wife was treated very rudely.  When I called back, I was essentially called a liar.  He claims that we ORDERED the cheaper model (by number) which was ludicrous, since we had not even considered that range and woud have had no idea of the part number.

I had to call my credit card company to dispute the charges.  Now I have a range in my kitchen which they refuse to accept as a return unless we pay a RE-STOCKING fee for THEIR error (or deceptive bait-and-switch.) I do not know, or care what the cause, but I do not wish to pay to restock a delivered item which I did not order (and for which I already paid a delivery and installation fee which I will have to pay again.)

RE: Gerhard's Response :  We did NOT place an order in their store as they claim.  We placed the order on the phone with the salesman we had originally dealt with.  We had researched products very thoroughly, and knew precisely what model we wated to replace the originl GE Cafe we had ordered.  The Kitchenaid "Pro" series was what we were quoted, and not the "Architect Series" which we realized was a lesser model.  Gerhards' offer to charge us an additional $250 for the model they had agreed to deliver is clearly an unacceptable counter-offer.  This is nothing but a fraudulent "bait and switch" tactic.  We are woking with our credti card company as well as the PA Attorney General office to get them to remove their property from our premises. 

I would not deal with this vendor again.